[{"data":1,"prerenderedAt":481},["ShallowReactive",2],{"app_header_services":3,"\u002Four-services\u002Fcrm-erp":25,"footer-services":207,"\u002Four-services\u002Fcrm-erp:home-case-study-rail":213},[4,8,13,17,21],{"title":5,"shortTitle":5,"icon":6,"path":7},"Bespoke Databases","i-lucide-database","\u002Four-services\u002Fbespoke-databases",{"title":9,"shortTitle":10,"icon":11,"path":12},"CRM & ERP Business Systems",null,"i-lucide-building-2","\u002Four-services\u002Fcrm-erp",{"title":14,"shortTitle":10,"icon":15,"path":16},"Mobile Apps","i-lucide-smartphone","\u002Four-services\u002Fmobile-apps",{"title":18,"shortTitle":10,"icon":19,"path":20},"Ecommerce","i-lucide-handshake","\u002Four-services\u002Fecommerce-integration",{"title":22,"shortTitle":10,"icon":23,"path":24},"AI Agents","i-lucide-bot","\u002Four-services\u002Fai-agents",{"id":26,"title":9,"body":27,"cardDescription":198,"description":199,"extension":200,"icon":11,"image":34,"meta":201,"navigation":202,"order":196,"path":12,"robots":10,"schemaOrg":10,"seo":203,"shortTitle":10,"sitemap":204,"stem":205,"__hash__":206},"our_services\u002Four-services\u002F2.crm-erp.md",{"type":28,"value":29,"toc":195},"minimark",[30,63,114,162,184,188,192],[31,32,36,40,43,46,53,58],"service-hero",{"button-label":33,"image-src":34,"title":35},"Contact Us","\u002Fimages\u002Fservices\u002Fcrm-erp.webp","CRM & ERP",[37,38,39],"p",{},"Customer Relationship Management (CRM) software should be designed to help businesses manage and analyse customer interactions and data throughout the customer lifecycle.",[37,41,42],{},"We will make your CRM truly yours. It will work exactly as you need it to. Not based on some pre-existing idea of how you should work. If you need non standard functions included that won’t be a problem.",[37,44,45],{},"At their core, CRM systems serve as a centralised hub where businesses can store, track and access information about their customers, such as contact details, communication history, purchase history, preferences and more. This consolidated view enables businesses to better understand their customers' needs and preferences, anticipate their requirements and deliver personalised experiences.",[47,48,50],"template",{"v-slot:bold":49},"",[37,51,52],{},"In essence, a custom CRM tailored to your business offers a comprehensive solution that goes beyond the capabilities and disadvantages of off the shelf software.",[47,54,55],{"v-slot:normal":49},[37,56,57],{},"By addressing specific needs, fostering innovation and providing long-term value, our bespoke solutions empowers businesses to achieve their strategic objectives and drive sustainable growth, whilst also offering greater flexibility, scalability, integration capabilities, user experience, control and security compared to off-the-shelf CRM solutions.",[47,59,60],{"v-slot:gold":49},[37,61,62],{},"When we say bespoke we don’t mean an existing system that has been tweaked, we mean developed to your exact needs.",[64,65,66,79,103],"what-you-need-section",{},[47,67,68],{"v-slot:title":49},[69,70,72,73],"h2",{"id":71},"you-get-exactly-what-you-need","You Get ",[74,75,78],"span",{"className":76},[77],"text-rdr-gold","Exactly What You Need",[47,80,81,84,87],{"v-slot:colOneText":49},[37,82,83],{},"If you want efficiency, scalability and real ownership, we build exactly what you need.",[37,85,86],{},"Before we start we create a specification showing all the screens, sample reports and define all integrations. We deliver bespoke systems that grow in the direction you need.",[88,89,90,94,97,100],"ul",{},[91,92,93],"li",{},"Built around exactly how you work.",[91,95,96],{},"Complete integration with finance, third-party data, websites and legacy systems.",[91,98,99],{},"Ownership. No per-seat or per-module licences. 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The requirements of an ERP vary from business to business and the most critical part of the solution is to understand the workflow and process within the business.",[37,171,172,173,177],{},"We have developed many such systems for different sized businesses. The critical element is understanding that it is a ",[74,174,176],{"className":175},[77],"hub not a single process",".",[37,179,180],{},"RD Research – Relational Data Research has been successfully designing fully bespoke ERP systems for almost 20 years. We have a 100% record of on time and budget delivery because we have a deep understanding of the process and the risks.",[37,182,183],{},"Due to the unique challenges of ERP we offer an initial fully technical assessment and detailed proposal along with technical solutions at no cost. This is at our risk",[185,186],"case-study-rail",{"service":187},"crm",[189,190],"cta-section",{"color":191},"blue",[193,194],"app-footer",{"color":165},{"title":49,"searchDepth":196,"depth":196,"links":197},2,[],"Bespoke Enterprise Resource Planning Software (ERP Software) should be  a flexible and simple-to-use solution that gives you real-time business intelligence and end-to-end visibility in one place. Built around your business processes, integrating seamlessly with your tools to improve efficiency, control and scalability.","Built around your exact work flow requirements. These flexible business systems greatly improve efficiency and can be easily adapted over time. 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Platform","UK","Norwich",{"title":403,"description":404,"image":405,"path":406,"sectors":407,"tags":409},"On Broadcast","A bespoke media operations system that streamlined bookings, contact management and press distribution across TV, radio and online.","images\u002Fcase_studies\u002Fon-broadcast\u002Fthumbnail.webp","\u002Fcase-studies\u002Fon-broadcast",[408],"Media and Broadcast",[410,411,412,413,414,415,416,417],"Television","Radio","News","Journalism","Content Production","Streaming","Press","Broadcasting",{"title":419,"description":420,"image":421,"path":422,"sectors":423,"tags":424},"Oracle Finance","A tailored financial services CRM designed for mortgage advice, paperless workflows and accurate commission calculations.","images\u002Fcase_studies\u002Foracle-finance\u002Fthumbnail.webp","\u002Fcase-studies\u002Foracle-finance",[287],[289,425,290,291,292,293,294,295],"Wealth Management",{"title":427,"description":428,"image":429,"path":430,"sectors":431,"tags":433},"Probe 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reporting.","images\u002Fcase_studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital\u002Fthumbnail.webp","\u002Fcase-studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital",[269],[271,272,273,274,275,276,277,278,279],{"title":450,"description":451,"image":452,"path":453,"sectors":454,"tags":456},"Southern Counties Leisure","A bespoke CRM for leisure parks that replaced legacy databases with a single system for sales, delivery, warranty and maintenance.","images\u002Fcase_studies\u002Fsouthern-counties-leisure\u002Fthumbnail.webp","\u002Fcase-studies\u002Fsouthern-counties-leisure",[455],"Leisure",[240,241,242,243,244,245,246,247,248],{"title":458,"description":459,"image":460,"path":461,"sectors":462,"tags":463},"Vilcol Ltd","A modern trace and collections platform that replaced legacy systems, improved case handling and delivered FCA compliant workflows with clear financial reporting.","images\u002Fcase_studies\u002Fvilcol-ltd\u002Fthumbnail.webp","\u002Fcase-studies\u002Fvilcol-ltd",[287],[289,425,290,291,292,293,294,295],{"title":465,"description":466,"image":467,"path":468,"sectors":469,"tags":471},"Waste Trace","How a growing waste business unified sales, bookings, weighbridge data and finance in one scalable platform","images\u002Fcase_studies\u002Fwaste-trace\u002Fthumbnail.webp","\u002Fcase-studies\u002Fwaste-trace",[470],"Waste Management",[441,472,473,474,475,476,477,478,479,480],"Transport","Freight","Shipping","Warehousing","Distribution","Trucking","Courier Services","recycling","rubbish",1784217642667]