[{"data":1,"prerenderedAt":4943},["ShallowReactive",2],{"app_header_services":3,"case-studies-index":25,"footer-services":54,"\u002Fcase-studies":60,"\u002Fcase-studies-section":3842},[4,8,13,17,21],{"title":5,"shortTitle":5,"icon":6,"path":7},"Bespoke Databases","i-lucide-database","\u002Four-services\u002Fbespoke-databases",{"title":9,"shortTitle":10,"icon":11,"path":12},"CRM & ERP Business Systems",null,"i-lucide-building-2","\u002Four-services\u002Fcrm-erp",{"title":14,"shortTitle":10,"icon":15,"path":16},"Mobile Apps","i-lucide-smartphone","\u002Four-services\u002Fmobile-apps",{"title":18,"shortTitle":10,"icon":19,"path":20},"Ecommerce","i-lucide-handshake","\u002Four-services\u002Fecommerce-integration",{"title":22,"shortTitle":10,"icon":23,"path":24},"AI Agents","i-lucide-bot","\u002Four-services\u002Fai-agents",{"id":26,"title":27,"body":28,"description":43,"extension":46,"meta":47,"navigation":48,"path":49,"robots":10,"schemaOrg":10,"seo":50,"sitemap":51,"stem":52,"__hash__":53},"pages\u002Fcase-studies.md","Case Studies",{"type":29,"value":30,"toc":42},"minimark",[31,34,38],[32,33],"case-studies-hero-section",{},[35,36],"cta-section",{"color":37},"black",[39,40],"app-footer",{"color":41},"blue",{"title":43,"searchDepth":44,"depth":44,"links":45},"",2,[],"md",{},true,"\u002Fcase-studies",{"title":27,"description":43},{"loc":49},"case-studies","fBboCFoEEgYoNHohJiPZk7-fLkqDvKDAVdXmwJrcdUY",[55,56,57,58,59],{"title":22,"shortTitle":10,"path":24},{"title":5,"shortTitle":5,"path":7},{"title":9,"shortTitle":10,"path":12},{"title":18,"shortTitle":10,"path":20},{"title":14,"shortTitle":10,"path":16},[61,179,314,446,643,798,943,1086,1193,1354,1488,1607,1983,2121,2272,2407,2569,2703,2862,3089,3193,3321,3452,3586,3708],{"id":62,"title":63,"body":64,"description":155,"extension":46,"image":156,"meta":157,"navigation":48,"path":158,"review":10,"robots":10,"schemaOrg":10,"sectors":159,"seo":161,"services":162,"sitemap":165,"stem":166,"tags":167,"__hash__":178},"case_studies\u002Fcase-studies\u002Fagrivice-ltd.md","Agrivice Ltd",{"type":29,"value":65,"toc":153},[66,90,129,144,149,151],[67,68,71,78,81,84,87],"case-study-hero-section",{":image":69,"title":70},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fagrivice-ltd\u002Fhero.webp\"}","Agrivice Ltd Case Study",[72,73,74],"p",{},[75,76,77],"strong",{},"Sector: Agriculture • Client: Agrivice Ltd (Suffolk) • Users: agronomists, office team, farmers.",[72,79,80],{},"Field visits were recorded manually, then retyped to create reports and place orders. This was slow, error-prone and hard to audit. Agrivice needed real time capture in the field, compliant ordering and a single source of truth that joined staff, suppliers and customers.",[72,82,83],{},"The company employed experts to visit farms and advise on what were the best pesticides and chemicals to use. Handwritten notes were then used to create reports and place orders.",[72,85,86],{},"RD Research developed a bespoke CRM and tablet application for Agrivice Ltd, a Suffolk-based firm of agronomists, to streamline field inspections, chemical ordering and customer interactions. The system empowered staff to identify crop issues on-site, place orders for necessary treatments and seamlessly link with regulatory databases.",[72,88,89],{},"We worked with their website designer and linked the CRM to the site so that farmers could login and get access to a range to tools and applications.",[91,92,93,121],"case-study-process-section",{},[94,95,96,99,102],"template",{"v-slot:column-1":43},[72,97,98],{},"We ran discovery sessions and shadowed field work to map data, steps and risks. Then we produced a detailed specification covering every screen, report, permission, data model and integration. Wireframes and a clickable prototype were signed off before build.",[72,100,101],{},"The system was developed in a series of modules with weekly reviews and a pilot in the field. We trained users, migrated data and rolled out in phases with monitoring and a clear log for improvements and updates.",[103,104,105,109,112,115,118],"ul",{},[106,107,108],"li",{},"Mobile Field Management - Agronomists could walk fields, document crop conditions and log treatment recommendations directly from their mobile devices.",[106,110,111],{},"Integrated Chemical Ordering - Orders were placed in real time via mobile, automatically cross-referencing with the MAFF (Ministry of Agriculture, Fisheries and Food) database for compliance.",[106,113,114],{},"Photo Upload & Documentation - Users could capture images of affected crops and store them within the CRM for future reference and audit purposes.",[106,116,117],{},"Farmer Self-Service Portal - Farmers log in, browse products and place direct orders from suppliers, with payments processed by Agrivice and products shipped directly to farms.",[106,119,120],{},"Dynamic Pricing & Supplier Integration - The system allowed suppliers to submit quotes, ensuring competitive pricing and seamless procurement.",[94,122,123],{"v-slot:column-2":43},[72,124,125],{},[126,127],"img",{"alt":43,"src":128},"\u002Fimages\u002Fcase_studies\u002Fagrivice-ltd\u002Fexample_1.webp",[130,131,132,137],"case-study-outcome-section",{},[94,133,134],{"v-slot:top":43},[72,135,136],{},"This bespoke mobile app and CRM transformed Agrivice’s operations enhancing efficiency, compliance and customer engagement. It remains a critical tool for precision agriculture, ensuring fast, informed decision-making for agronomists and farmers alike.",[94,138,139],{"v-slot:column-list":43},[140,141],"case-study-list",{":list":142,"icon":143},"[\"One system replaces paper notes and scattered files, with full audit trails\",\"Automatic weed and disease identification\",\"Orders raised and sent in seconds, compliance checks run automatically\",\"Faster reporting for managers and customers, fewer errors and call backs\",\"Lower admin load for agronomists, clearer communication with farmers\",\"A scalable platform ready for new forms, products and suppliers\"]","i-lucide-check",[145,146],"case-study-agrivice-crm-section",{"image":147,"title":148},"\u002Fimages\u002Fcase_studies\u002Fagrivice-ltd\u002Fcrm.webp","Farmer Login to CRM",[35,150],{"color":37},[39,152],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":154},[],"A bespoke agriculture CRM and mobile app that reduced admin, improved compliance and connected agronomists, farmers and suppliers in one system.","images\u002Fcase_studies\u002Fagrivice-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fagrivice-ltd",[160],"Agriculture",{"title":63,"description":155},[163,164],"database","crm",{"loc":158},"case-studies\u002Fagrivice-ltd",[168,169,170,171,172,173,174,175,176,177],"Farming","Agronomy","Crops","Livestock","Agri-Tech","Soil","Fertilizer","Agri-business","Horticulture","farm","4gAFlZRPrjE29wzFJnJSACPhuP4c3VyYgw1YXShdR4I",{"id":180,"title":181,"body":182,"description":272,"extension":46,"image":273,"meta":274,"navigation":48,"path":279,"review":10,"robots":10,"schemaOrg":280,"sectors":282,"seo":284,"services":285,"sitemap":286,"stem":289,"tags":290,"__hash__":313},"case_studies\u002Fcase-studies\u002Famazon.md","Amazon",{"type":29,"value":183,"toc":270},[184,202,254,266,268],[67,185,188,193,196,199],{":image":186,"title":187},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Famazon\u002Fhero.webp\"}","Amazon Case Study",[72,189,190],{},[75,191,192],{},"Amazon. Returns tracking and scanning. Users: Management, warehouse operators, Admin Staff.",[72,194,195],{},"Amazon needed an urgent change to its UK returns systems at a time when internal software teams were fully committed. A trusted partner, Prestek, recommended RD Research. After a rapid technical review Amazon was satisfied that, although we are a small company, we had the expertise to deliver.",[72,197,198],{},"The brief was to develop a new returns system in one month that could ingest daily truck manifests, scan tens of thousands of items as they came off articulated lorries and route them to the correct sort bays. Accuracy was vital. Operators needed product images on their handhelds to visually confirm matches and the system had to integrate with Amazon’s APIs and database.",[72,200,201],{},"Hundreds of pallets and thousands of items needed to be processed every hour. Every scan had to reconcile to the manifest, create a clear chain and produce reliable reporting for onward resale.",[91,203,204,247],{},[94,205,206,209,212,215,218,221,224,227],{"v-slot:column-1":43},[72,207,208],{},"We opened with a rapid discovery on site at one the larger warehouses to map the physical flow from trailer to sort bay, the data fields in manifests and the barcode formats used. We were told what handheld scanners we had to write the software for.",[72,210,211],{},"From that, we produced a tight specification covering handheld screens, scan validation rules, sort logic, exception handling and the data exchange with Amazon.",[72,213,214],{},"Wireframes for the handheld app and supervisor console were reviewed within days, so management could confirm the flow before we wrote code. We agreed performance budgets for scans per minute, offline behaviour and image look-ups, along with a simple rollout plan that avoided disruption to live operations.",[72,216,217],{},"Build and test ran in parallel. We implemented manifest ingestion, item and pallet scanning, image display for operator confirmation and automated bay assignment. Exceptions such as missing items or misclassifications triggered prompts and holds.",[72,219,220],{},"API integration to Amazon completed the loop so the warehouse could work from live data.\nPilot test proved throughput and accuracy. We trained crews, monitored the first days closely.",[72,222,223],{},"The entire programme was delivered several days early and on budget.",[72,225,226],{},"Key features",[103,228,229,232,235,238,241,244],{},[106,230,231],{},"Real time manifest ingestion, matching scans to LIQN and SPN references",[106,233,234],{},"Handheld workflows with instant barcode validation and product images for visual checks",[106,236,237],{},"Automated routing to sort bays, with pallet creation and unique pallet IDs",[106,239,240],{},"Exception handling with operator overrides, supervisor review and full audit trail",[106,242,243],{},"Live throughput dashboards and shift reports for managers",[106,245,246],{},"Clean API integration to Amazon for compliance and end to end reconciliation",[94,248,249],{"v-slot:column-2":43},[72,250,251],{},[126,252],{"alt":43,"src":253},"\u002Fimages\u002Fcase_studies\u002Famazon\u002Fexample_1.webp",[130,255,256,261],{},[94,257,258],{"v-slot:top":43},[72,259,260],{},"The system went live on time and immediately enabled depots to process and resell high volumes of returns with confidence. Scans reconciled to manifests, operators moved faster with on-device images and supervisors had clear visibility of pallets, bays and exceptions. Once Amazon’s internal replacement was ready it took over and RD Research was thanked for delivering a mission critical platform under extreme time pressure.",[94,262,263],{"v-slot:column-list":43},[140,264],{":list":265,"icon":143},"[\"Rapid deployment that met a one month deadline with days to spare\",\"High throughput scanning with accurate reconciliation to daily manifests\",\"Better after-sales control with scheduled PPM, warranty tracking and job cost visibility\",\"Faster operator decisions through image assisted confirmation\",\"Clear chain of custody from item to pallet to bay with full audit\",\"Reliable exports and dashboards for operations and finance\"]",[35,267],{"color":37},[39,269],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":271},[],"A bespoke logistics scanning platform that enabled rapid returns processing, accurate manifest reconciliation and real time warehouse visibility.","images\u002Fcase_studies\u002Famazon\u002Fthumbnail.webp",{"head":275,"ogImage":277},{"script":276},[],{"props":278},{},"\u002Fcase-studies\u002Famazon",{"_resolver":281},"webPage",[283],"Logistics",{"title":181,"description":272},[163],{"loc":279,"videos":287,"images":288},[],[],"case-studies\u002Famazon",[291,292,293,294,295,296,297,298,181,299,300,301,302,303,304,305,306,307,308,309,310,311,312],"Supply Chain","Transport","Freight","Shipping","Warehousing","Distribution","Trucking","Courier Services","shopping","ecommerce","e-commerce","barcode","bar code","QR Code","scanners","SKU","palletisation","WMS integration","EDI","secondary market","returns processing","handheld scanners","nPb71wVfDJupsvxuM_zIB6sBEGZgNVlkirtBUVOBv4s",{"id":315,"title":316,"body":317,"description":404,"extension":46,"image":405,"meta":406,"navigation":48,"path":411,"review":10,"robots":10,"schemaOrg":412,"sectors":413,"seo":415,"services":416,"sitemap":417,"stem":420,"tags":421,"__hash__":445},"case_studies\u002Fcase-studies\u002Famber-taverns.md","Amber Taverns",{"type":29,"value":318,"toc":402},[319,334,386,398,400],[67,320,323,328,331],{":image":321,"title":322},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Famber-taverns\u002Fhero.webp\"}","Amber Taverns Case Study",[72,324,325],{},[75,326,327],{},"Amber Taverns - CRM and Operations Management System. Users: Management, Administrators and Pub Operators",[72,329,330],{},"Amber Taverns runs more than 200 pubs across the UK with plans to expand to over 400. Their core CRM and operations platform was a legacy ASP.NET build that had become hard to maintain. The original developer could no longer support it, security needed attention and changes were slow and risky. The system also struggled to integrate with modern tools, creating rekeying and fragmented data.",[72,332,333],{},"The business needed a stable, secure platform and a clear route to a modern replacement. The goal was to keep day to day operations running for managers and head office while planning a future system that improves maintenance, stock, finance and operator experience on web and mobile.",[91,335,336,376],{},[94,337,338,341,344,347],{"v-slot:column-1":43},[72,339,340],{},"We began by stabilising the current live system. That included documenting the codebase and data model, hardening security, fixing urgent defects and moving the platform to a controlled hosting environment.",[72,342,343],{},"With reliability restored, we ran discovery workshops with operations, maintenance, finance and IT to capture current workflows and the desired target state. From this, we produced a detailed specification covering screens, roles, workflows, documents and MI. Wireframes for all key modules were reviewed and signed off before build. We will agree a phased delivery so improvements land safely while the legacy system continues to serve the estate.",[72,345,346],{},"Migration plans, performance budgets and monitoring are in place so changes are measured and reversible. In parallel we are developing a new mobile app for operators and management and a CMS to keep venue sites up to date. Key features",[103,348,349,352,355,358,361,364,367,370,373],{},[106,350,351],{},"System migration and security upgrades with monitored, resilient hosting",[106,353,354],{},"Compliance and maintenance: faults, incidents, live repair tracking and approvals",[106,356,357],{},"Stock and supply chain: online ordering, predictive inventory and supplier KPIs",[106,359,360],{},"HR and staff: shift scheduling, payroll links and AI assisted rota planning",[106,362,363],{},"Finance and compliance: invoicing, expenses, licensing and health and safety audits",[106,365,366],{},"Third party integrations to remove rekeying and improve accuracy",[106,368,369],{},"Possible CMS for pub microsites with real time updates and branding controls",[106,371,372],{},"New mobile apps for managers and operators, designed to work offline",[106,374,375],{},"AI features for demand forecasting, automated campaigns and attendance monitoring",[94,377,378],{"v-slot:column-2":43},[72,379,380,383],{},[126,381],{"alt":43,"src":382},"\u002Fimages\u002Fcase_studies\u002Famber-taverns\u002Fdashboard.webp",[126,384],{"alt":43,"src":385},"\u002Fimages\u002Fcase_studies\u002Famber-taverns\u002Fevents.webp",[130,387,388,393],{},[94,389,390],{"v-slot:top":43},[72,391,392],{},"The platform has now been stabilised and migrated, security gaps closed and critical bugs resolved. Modernisation is underway in phased releases. Managers already benefit from faster fault handling and clearer information.",[94,394,395],{"v-slot:column-list":43},[140,396],{":list":397,"icon":143},"[\"Higher reliability and security, with clear ownership and monitoring\",\"Faster operations through streamlined maintenance, stock and approvals\",\"Less rekeying and better data quality via EPOS and supplier integrations\",\"Better guest experience with loyalty, ordering and event tools\",\"Strong compliance with full audit trails and controlled access\",\"A future proof architecture that supports new venues and features without disruption\"]",[35,399],{"color":37},[39,401],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":403},[],"A phased modernisation of a hospitality operations system delivering better security, smoother workflows and scalable support for hundreds of pubs.","images\u002Fcase_studies\u002Famber-taverns\u002Fthumbnail.webp",{"head":407,"ogImage":409},{"script":408},[],{"props":410},{},"\u002Fcase-studies\u002Famber-taverns",{"_resolver":281},[414],"Hospitality",{"title":316,"description":404},[163,164],{"loc":411,"videos":418,"images":419},[],[],"case-studies\u002Famber-taverns",[422,423,424,425,426,427,428,429,430,431,432,433,434,435,436,437,438,439,440,441,442,443,444],"Hotels","Restaurants","Catering","Events","Accommodation","Bars","Pubs","Tourism","Guest Services","pub chain","EPOS","reservations","booking","bookings","H&S audits","H&S","alcohol","licensing","compliance","KPI","KPIs","events","sport pubs","DDAfxClFBSXghs56L-2wpnPg6N5Oqeh067r-r0QdnYg",{"id":447,"title":448,"body":449,"description":615,"extension":46,"image":616,"meta":617,"navigation":48,"path":618,"review":619,"robots":10,"schemaOrg":10,"sectors":625,"seo":627,"services":628,"sitemap":629,"stem":630,"tags":631,"__hash__":642},"case_studies\u002Fcase-studies\u002Faston-healthcare-centre.md","Aston Healthcare Centre",{"type":29,"value":450,"toc":613},[451,469,565,577,609,611],[67,452,455,460,463,466],{":image":453,"title":454},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fhero.webp\"}","Aston Hospital Case Study",[72,456,457],{},[75,458,459],{},"Aston Healthcare Centre - Outreach Health Workers and Patient Care. Users: Doctors, Clinicians, Midwives, Social Services and Admin Staff.",[72,461,462],{},"A new multi-million-pound health centre became the hub for more than 300 outreach staff across Birmingham. This was all about data capture and reporting.",[72,464,465],{},"The Trust needed a secure, clinician-friendly platform to coordinate care across teams, standardise records and produce reliable reports for managers and commissioners. A significant challenge was to evidence the work being done that resulted in positive outcomes for patients. Thousands of interventions took place each year and each of these needed to be tracked. There were over a hundred different categories of intervention with these branching into sub categories. The task of reporting on these interventions was considerable often taking staff weeks to collate and it was prone to errors. It was then difficult to query and validate the results.",[72,467,468],{},"The new system had to allow large numbers of users to enter interventions quickly and easily and then to enable management to generate reports in minutes. Interventions were delivered at hundreds of locations across the city of Birmingham from health centres to GP surgeries and even schools. All of these had to be tracked as well. The go-live date of 1 April was fixed and non-negotiable.",[91,470,471,524],{},[94,472,473,476,479,482,485,488,491,493,513,518,521],{"v-slot:column-1":43},[72,474,475],{},"We spent time on site with managers, clinicians, outreach teams, midwives and admin staff to see real work in context. We mapped patient pathways, agreed the data to capture and listed the reports commissioners needed. We also defined consent handling and day to day governance so the system would meet NHS expectations from the start.",[72,477,478],{},"From those sessions we produced a detailed specification and built concept screens that let staff enter information quickly and consistently. Clickable prototypes covered patient records, referral intake, appointment boards and community visits.",[72,480,481],{},"Each intervention was categorised with an outcome so weekly, monthly and annual reports could show what was working and where resources were going.",[72,483,484],{},"Security was designed in with role based access, encryption and full audit logs, aligned to Caldicott and NHS policy.",[72,486,487],{},"A small pilot cohort used the system in parallel for two weeks, then we scheduled the main rollout outside clinic hours. To keep the launch safe we put active monitoring in place from day one. Read-only access to legacy data remained available for reference during the first few weeks. We supported staff on site and a dedicated help channel handled any issues in minutes.",[72,489,490],{},"A clear rollback plan was agreed before going live. None of this was required, but the safety net was there. The system went live ahead of schedule.",[72,492,226],{},[103,494,495,498,501,504,507,510],{},[106,496,497],{},"Central patient and care management for records, referrals and plans across teams",[106,499,500],{},"Appointment and resource scheduling for clinics and community delivery points",[106,502,503],{},"Automated case and referral tracking with alerts so no case is missed",[106,505,506],{},"Data migration and standardisation from multiple legacy sources",[106,508,509],{},"Full audit trail for who did what and when, aligned to Caldicott and NHS policy",[106,511,512],{},"Custom reporting for outcomes, capacity and utilisation",[72,514,515],{},[75,516,517],{},"Reporting - Speed and impact",[72,519,520],{},"Reports that once took days or weeks now run in seconds and are consistent and audit ready.",[72,522,523],{},"By simplifying data capture at source, decision makers could see which interventions were working and reallocate funding. This helped save millions of pounds by directing limited resources where they made the greatest difference.",[94,525,526,531,536,558],{"v-slot:column-2":43},[72,527,528],{},[75,529,530],{},"What We Can Show You",[72,532,533],{},[126,534],{"alt":43,"src":535},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_1.webp",[537,538,544,551],"div",{"className":539},[540,541,542,543],"grid","grid-cols-2","gap-4","not-prose",[537,545,546],{},[72,547,548],{},[126,549],{"alt":43,"src":550},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_2.webp",[537,552,553],{},[72,554,555],{},[126,556],{"alt":43,"src":557},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_3.webp",[537,559,560],{},[72,561,562],{},[126,563],{"alt":43,"src":564},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_8.webp",[130,566,567,572],{},[94,568,569],{"v-slot:top":43},[72,570,571],{},"The system went live a week ahead of the 1 April deadline, giving staff extra time for training and familiarisation. Early feedback reports faster coordination, fewer missed steps and clearer management insight. Data migrated cleanly and users now work from a single, reliable record across services.",[94,573,574],{"v-slot:column-list":43},[140,575],{":list":576,"icon":143},"[\"One source of truth for patient records, referrals and care plans\",\"Fewer no-shows through automated reminders and clear schedules\",\"Faster triage and handoffs due to live referral tracking and alerts\",\"Audit-ready reports with the ability to drill down through the reports to verify each case\",\"Standardised data after migration from multiple systems\",\"Greatly improved reporting on outcomes, capacity and wait times\",\"Built to scale for additional clinics and community services\"]",[578,579,580,588,595,602],"case-study-quote-section",{},[94,581,582],{"v-slot:quote":43},[72,583,584],{},[585,586],"binding",{"value":587},"$doc.review.quote",[94,589,590],{"v-slot:author":43},[72,591,592],{},[585,593],{"value":594},"$doc.review.author",[94,596,597],{"v-slot:title":43},[72,598,599],{},[585,600],{"value":601},"$doc.review.title",[94,603,604],{"v-slot:company":43},[72,605,606],{},[585,607],{"value":608},"$doc.review.company",[35,610],{"color":37},[39,612],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":614},[],"A clinician friendly care management system that enabled rapid data capture, outcome reporting and secure coordination across hundreds of outreach staff.","images\u002Fcase_studies\u002Faston-healthcare-centre\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Faston-healthcare-centre",{"author":620,"title":621,"company":622,"quote":623,"image":624},"Louise Murray","Programme Director","Aston Pride Community Health Center","The bespoke database has allowed us to manage and control vast amounts of detail for those accessing specialist services. I recommend RD Research for any database design work.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Faston_pride.webp",[626],"Medical and Healthcare",{"title":448,"description":615},[164,163],{"loc":618},"case-studies\u002Faston-healthcare-centre",[632,633,634,635,636,637,638,639,640,641],"Healthcare","NHS","Hospitals","Clinics","Doctors","Patient Records","Research","Pharmaceuticals","Telemedicine","Genetics","aAtEbl7jiCLWArUcU9U7fWVu9VWh4hy4siyBfPc-c8o",{"id":644,"title":645,"body":646,"description":761,"extension":46,"image":762,"meta":763,"navigation":48,"path":768,"review":769,"robots":10,"schemaOrg":773,"sectors":774,"seo":776,"services":777,"sitemap":778,"stem":781,"tags":782,"__hash__":797},"case_studies\u002Fcase-studies\u002Favelease.md","Avelease",{"type":29,"value":647,"toc":759},[648,666,717,729,755,757],[67,649,652,657,660,663],{":image":650,"title":651},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fhero.webp\"}","Avelease Case Study",[72,653,654],{},[75,655,656],{},"Avelease – Modern CRM for Asset Finance and FCA Compliance",[72,658,659],{},"Avelease, the UK’s leading specialist asset finance broker, had been running its business on a bespoke Microsoft CRM. Over time the system became slow, difficult to maintain and impossible to integrate with modern tools. It did not work well on mobile devices, security was hard to keep up to current standards and many everyday tasks spilled over into spreadsheets and manual workarounds.",[72,661,662],{},"The team needed a modern, secure and auditable CRM platform that preserved the strengths of the old system but added automation, reliable reporting and tighter control of FCA regulated processes such as money laundering checks and documentation. Transferring and cleaning decades of data for accurate reporting was critical, as was designing a clear user interface that brought together functions previously scattered across multiple screens.",[72,664,665],{},"Avelease asked RD Research to design and build a new bespoke CRM that would support asset finance workflows end to end, integrate with current technologies and stand up to regular compliance audits.",[91,667,668,707],{},[94,669,670,673,676,679,682,684],{"v-slot:column-1":43},[72,671,672],{},"We assembled a joint project team of three RD Research consultants and six Avelease staff, led by project manager Nick. Working mainly remotely with planned on site sessions, we used a structured Waterfall approach, starting with a detailed functional specification before development.",[72,674,675],{},"The first phase focused on understanding how the existing CRM was used in practice. We documented every key process: new proposals, credit checks, documentation, money laundering checks, payouts, renewals and commission calculations. From this we created screen mock ups and workflow diagrams so Avelease could see and refine the future system before any code was written.",[72,677,678],{},"Data analysis followed. We profiled and documented the legacy Access data, identifying what needed to be migrated, cleaned or restructured to support accurate, fast reporting. Compliance requirements were embedded into the design so that critical steps such as KYC and AML checks were recorded, tracked and never missed.",[72,680,681],{},"Development proceeded against the agreed specification, with weekly progress and feedback meetings. Complex screens were prototyped and iterated with users to ensure they were fast and intuitive. Automation was added for reporting, form generation and common correspondence, reducing manual typing and duplication. Throughout, security and FCA expectations guided decisions on access control, audit trails and data handling.",[72,683,226],{},[103,685,686,689,692,695,698,701,704],{},[106,687,688],{},"Bespoke CRM platform tailored to asset finance workflows and FCA regulatory requirements",[106,690,691],{},"Clean, modern user interface that consolidates key functions previously spread across multiple Access screens and spreadsheets",[106,693,694],{},"Built in automation for generating standard forms, documents and management reports from live data",[106,696,697],{},"Embedded compliance tracking, including money laundering checks, KYC steps and document expiry monitoring",[106,699,700],{},"Comprehensive data migration and cleansing from the 25 year legacy Access system for fast, accurate reporting",[106,702,703],{},"Flexible dashboards and search tools to give brokers, operations staff and management the information they need in real time",[106,705,706],{},"Secure architecture designed for modern devices and subject to regular internal and external audit",[94,708,709],{"v-slot:column-2":43},[72,710,711,714],{},[126,712],{"alt":43,"src":713},"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fexample_1.webp",[126,715],{"alt":43,"src":716},"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fexample_2.webp",[130,718,719,724],{},[94,720,721],{"v-slot:top":43},[72,722,723],{},"The new Avelease CRM system replaced the ageing Access database and became the core platform for running the business. Automation, improved usability and accurate reporting have had a measurable impact on efficiency and growth.",[94,725,726],{"v-slot:column-list":43},[140,727],{":list":728,"icon":143},"[\"Significant time savings from automated reporting and form generation, freeing staff from repetitive manual tasks\",\"Stronger compliance controls, with clear tracking of money laundering and other FCA related checks\",\"Better quality management information from cleaned, structured data, supporting faster decisions and more accurate forecasting\",\"Increased capacity for brokers and management to focus on business development and customer relationships, supporting profit and customer satisfaction gains\",\"A modern, secure CRM that positions Avelease to integrate with new technologies and continue its leadership in specialist asset finance\"]",[578,730,731,737,743,749],{},[94,732,733],{"v-slot:quote":43},[72,734,735],{},[585,736],{"value":587},[94,738,739],{"v-slot:author":43},[72,740,741],{},[585,742],{"value":594},[94,744,745],{"v-slot:title":43},[72,746,747],{},[585,748],{"value":601},[94,750,751],{"v-slot:company":43},[72,752,753],{},[585,754],{"value":608},[35,756],{"color":37},[39,758],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":760},[],"How a specialist finance broker replaced a legacy CRM with a compliant, auditable platform built for growth and modern workflows.","images\u002Fcase_studies\u002Favelease\u002Fthumbnail.webp",{"head":764,"ogImage":766},{"script":765},[],{"props":767},{},"\u002Fcase-studies\u002Favelease",{"author":770,"title":771,"company":645,"quote":772,"image":762},"Nick Watts","Director","RD Research have delivered an outstanding system that will really help drive out business forward. I completely recommend them.",{"_resolver":281},[775],"Financial Services",{"title":645,"description":761},[164,163],{"loc":768,"videos":779,"images":780},[],[],"case-studies\u002Favelease",[783,784,785,786,787,788,789,790,791,792,793,794,795,796],"Finance","Trading","Investments","Accounting","Private Equity","FinTech","Actuarial","vehicle leasing","vehicle","leasing","asset","PCP","hire purchase","business","p9f1LY2CvlOJ92CsAekm-Migl3GupyrSeBWeGhwJ8wo",{"id":799,"title":800,"body":801,"description":919,"extension":46,"image":920,"meta":921,"navigation":48,"path":922,"review":923,"robots":10,"schemaOrg":10,"sectors":927,"seo":929,"services":930,"sitemap":931,"stem":932,"tags":933,"__hash__":942},"case_studies\u002Fcase-studies\u002Fcollege-of-west-anglia.md","College of West Anglia",{"type":29,"value":802,"toc":917},[803,820,875,887,913,915],[67,804,806,811,814,817],{":image":805},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Fhero.webp\",\"title\":\"College of West Anglia Case Study\"}",[72,807,808],{},[75,809,810],{},"College of West Anglia – Courses Database linked to Bespoke CMS. Users: Faculty, admin, students",[72,812,813],{},"With five campuses and around 10,000 students, the College of West Anglia needed a better way to create, manage and publish course information. Details were spread across multiple databases and spreadsheets, which slowed updates and led to inconsistent listings online.",[72,815,816],{},"Staff needed to set up courses once and see those changes flow straight to the website, with clear search and booking for students and employers. A PDF of the course details also needed to be produced automatically from the same CMS data. Off-the-shelf products were reviewed, but none matched the college’s processes or could integrate cleanly with existing systems at a sensible cost.",[72,818,819],{},"The college therefore commissioned a central course database linked to a bespoke CMS, so the web team could manage the site in house while curriculum and MIS teams controlled course data from a single source of truth.",[91,821,822,868],{},[94,823,824,827,830,833,836,839,842],{"v-slot:column-1":43},[72,825,826],{},"We worked with the college internal web design team. The intention was always for the final system to be hosted internally at the college and maintained by the internal team.",[72,828,829],{},"We ran workshops with curriculum leads, admissions, MIS and marketing to map how courses are created, approved, published and retired. From this we produced a detailed specification for the data model, roles and approvals, search facets and the APIs to and from the EBS system.",[72,831,832],{},"Wireframes covered all key screens: course editor, search and filters, PDF generator and admin dashboards. Clickable prototypes let stakeholders confirm the journey before any build. We planned migration of historic course data and set accessibility and performance targets for the public site.",[72,834,835],{},"Build was phased: core database and CMS, EBS integration, publishing and PDFs, then bulk import\u002Fexport and employer pathways.",[72,837,838],{},"Test scripts were taken from the spec, with UAT by course administrators and the college web team.",[72,840,841],{},"What we built",[103,843,844,847,850,853,856,859,862,865],{},[106,845,846],{},"Central course database linked to EBS for reliable updates",[106,848,849],{},"Dynamic course pages that publish instantly, plus on-the-fly PDF generation",[106,851,852],{},"Employer-focused views for vocational and work-based training",[106,854,855],{},"Bulk CSV import and export for fast updates and reporting",[106,857,858],{},"Powerful search and filters by subject, campus, start date and duration",[106,860,861],{},"Course activation and deactivation that controls what appears online",[106,863,864],{},"CMS with roles, approvals and content scheduling for the wider website",[106,866,867],{},"Analytics and audit logs to track changes and measure engagement",[94,869,870],{"v-slot:column-2":43},[871,872],"image-with-caption",{"caption":873,"src":874},"PDFs automatically generated from the same data entered into the website","\u002Fimages\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Fpdf.webp",[130,876,877,882],{},[94,878,879],{"v-slot:top":43},[72,880,881],{},"The new platform gives CWA a single source of truth for courses and a CMS the team can run themselves. Updates are faster, listings stay accurate and the website reflects live availability without manual rework. The pay-monthly build proved more cost-effective than ongoing licences for a tool that did not fit.",[94,883,884],{"v-slot:column-list":43},[140,885],{":list":886,"icon":143},"[\"One database replaces spreadsheets and duplicate entry\",\"Students and employers find relevant courses quickly with better filters\",\"Course pages and PDFs update automatically from approved data\",\"Fewer errors and support calls thanks to clear roles and audit trails\",\"Cleaner allocation and reporting via integration with the student database\",\"Lower total cost of ownership compared with generic subscription tools\",\"Easily add new courses\",\"Full integration with 3rd party systems via APIs\"]",[578,888,889,895,901,907],{},[94,890,891],{"v-slot:quote":43},[72,892,893],{},[585,894],{"value":587},[94,896,897],{"v-slot:author":43},[72,898,899],{},[585,900],{"value":594},[94,902,903],{"v-slot:title":43},[72,904,905],{},[585,906],{"value":601},[94,908,909],{"v-slot:company":43},[72,910,911],{},[585,912],{"value":608},[35,914],{"color":37},[39,916],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":918},[],"How a large further education college streamlined course publishing with a central database, automated PDFs and powerful search tools.","images\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Ficon.webp",{},"\u002Fcase-studies\u002Fcollege-of-west-anglia",{"author":924,"title":925,"company":800,"quote":926,"image":920},"Paul O’Shea","Head of Marketing and Student Services","Throughout our association, I have been completely satisfied with the work RD Research have done. They are customer focused and responsive, particularly in the scoping and development of the database work showing great flexibility in adapting to our changing requirements. I would be happy to recommend RD Research for CMS and database development work.",[928],"Education",{"title":800,"description":919},[163],{"loc":922},"case-studies\u002Fcollege-of-west-anglia",[934,935,936,937,938,939,940,941],"Schools","Colleges","Universities","Learning Management","Courses","Training","Academic Institutions","E-learning","LoPZGeMXvx8V-vAJLNq0SSYW7nj42TqKLL1Wem9KmEs",{"id":944,"title":945,"body":946,"description":1032,"extension":46,"image":1033,"meta":1034,"navigation":48,"path":1037,"review":10,"robots":10,"schemaOrg":10,"sectors":1038,"seo":1041,"services":1042,"sitemap":1045,"stem":1048,"tags":1049,"__hash__":1085},"case_studies\u002Fcase-studies\u002Fcollier-turf-care-ltd.md","Collier Turf Care Ltd",{"type":29,"value":947,"toc":1030},[948,966,1014,1026,1028],[67,949,952,957,960,963],{":image":950,"title":951},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fcollier-turf-care-ltd\u002Fhero.webp\"}","Collier Turf Care Case Study",[72,953,954],{},[75,955,956],{},"Collier Turf Care Ltd – Increasing sales of amenity turf care products. Bespoke E-Commerce, CRM & Mobile App. Users: Managers, admin, sales, customers.",[72,958,959],{},"Off the shelf platforms such as Shopify could not deliver the mix of advanced features and Sage 200 integration required for its new website. Collier asked RD Research to work with their existing web design company and develop a bespoke ecommerce solution with a companion mobile app and an integrated CRM. All of this had to then integrate with Sage 2000.",[72,961,962],{},"Collier Turf Care had the ambition to become the UK’s number one supplier of sports and amenity turf products. To achieve that, they needed individual pricing for thousands of trade customers, live links to Sage 200 for stock and accounts and a bespoke application that lets customers measure areas accurately and order the correct quantity first time.",[72,964,965],{},"Collier management also wanted a fully bespoke CMS to allow them to control and update every aspect of the site themselves.",[91,967,968,1007],{},[94,969,970,973,976,979,982,984],{"v-slot:column-1":43},[72,971,972],{},"We worked with their existing web site designers. We started with discovery workshops across management, sales and support to map pricing rules, trade tiers, credit terms, bundles and hazardous shipping constraints. From this we produced a detailed specification covering every screen, role and workflow, the data model and the APIs to and from Sage 200.",[72,974,975],{},"Wireframes and clickable prototypes allowed rapid feedback on catalogue structure, search facets, account areas and the measurement flow in the mobile app. We agreed a migration plan for products and price lists, plus performance budgets for search and checkout so the store remains fast under load.",[72,977,978],{},"A mobile app using AI for weed identification was also developed. This allows ground staff to identify weed and disease and then select the correct chemical and finally use the app to calculate the area and order the correct quantity of product.",[72,980,981],{},"Build ran in phases: core e-commerce, Sage 200 integration, CRM, then the mobile app. Test scripts were taken from the spec, with UAT by sales and service teams. Training, documentation and staged release ensured clean adoption with minimal downtime.",[72,983,226],{},[103,985,986,989,992,995,998,1001,1004],{},[106,987,988],{},"E-commerce and order management with real time stock, Sage 200 integration, contract pricing, tiered discounts and credit terms",[106,990,991],{},"Mobile app for turf care to map and measure treatment areas, calculate product need and place orders, with offline capture and sync",[106,993,994],{},"CRM and engagement for customer history, quotes, campaigns and sales team pipelines linked to store activity",[106,996,997],{},"Precision application and compliance including spray record sheets, weather capture, COSHH documents and safe use prompts",[106,999,1000],{},"Advanced search and filtering by application, grass type, active ingredient and treatment need, with data sheets and cross sell",[106,1002,1003],{},"Bespoke Content Management System to allow control of the site internally",[106,1005,1006],{},"Automated stock and alerts for low stock, back in stock, expiring products and rep notifications",[94,1008,1009],{"v-slot:column-2":43},[72,1010,1011],{},[126,1012],{"alt":43,"src":1013},"\u002Fimages\u002Fcase_studies\u002Fcollier-turf-care-ltd\u002Fcollier.webp",[130,1015,1016,1021],{},[94,1017,1018],{"v-slot:top":43},[72,1019,1020],{},"The bespoke platform positions Collier Turf Care to increase online sales, improve customer convenience and scale confidently. Trade customers see their exact prices, orders are accurate first time and stock, accounts and CRM stay in sync.",[94,1022,1023],{"v-slot:column-list":43},[140,1024],{":list":1025,"icon":143},"[\"Single platform for online shop, CMS, CRM, Sage 200 and reporting\",\"Increased sales\",\"Faster ordering and fewer support calls thanks to accurate area measurement and product calculations\",\"Higher conversion through tailored search, contract pricing and clear account areas\",\"Stronger compliance with complete spray records and product documentation\",\"Better insight for sales and management through joined up data and dashboards\",\"Easily add new ranges and products, promotions and partner integrations\",\"Full integration with 3rd party systems including accounting software\",\"Website syncs with Sage 200 keeping prices and stock up to date\"]",[35,1027],{"color":37},[39,1029],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1031},[],"How a turf care supplier replaced their off shelf tools with a bespoke e-commerce platform, CRM and mobile app built for scale and integration.","images\u002Fcase_studies\u002Fcollier-turf-care-ltd\u002Fthumbnail.webp",{"ogImage":1035},{"props":1036},{},"\u002Fcase-studies\u002Fcollier-turf-care-ltd",[1039,1040],"E-Commerce","Web Design Partner",{"title":945,"description":1032},[163,164,1043,1044],"web","app",{"loc":1037,"videos":1046,"images":1047},[],[],"case-studies\u002Fcollier-turf-care-ltd",[168,169,170,171,172,173,174,175,176,177,1050,1051,1052,1053,1054,1055,1056,300,301,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082,1083,1084],"turf","weed killer","pesticide","lawn","lawn care","web sites","web site","b2b","b2c","Sage 200 integration","sage 200","sage","crop","spraying","golf","amenity","park","parks","gardens","SDS\u002FCOSHH","sds","coshh","sports turf","greenkeeping","maps","mapping","grounds maintenance","mobile app","mobile apps","garden centres","plants","chemicals","chemical","sales","sales software","roEUh39ppRy2t0AoBFkBT5seCx2pc2m7-aJl6B3rRUw",{"id":1087,"title":1088,"body":1089,"description":1172,"extension":46,"image":1173,"meta":1174,"navigation":48,"path":1175,"review":10,"robots":10,"schemaOrg":10,"sectors":1176,"seo":1178,"services":1179,"sitemap":1180,"stem":1181,"tags":1182,"__hash__":1192},"case_studies\u002Fcase-studies\u002Fdrake-int.md","Drake Int",{"type":29,"value":1090,"toc":1170},[1091,1108,1154,1166,1168],[67,1092,1097,1102,1105],{":figure-width":1093,":image":1094,":image-width":1095,"title":1096},"175","{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fdrake-int\u002Fhero.webp\"}","700","Drake Int Case Study",[72,1098,1099],{},[75,1100,1101],{},"Drake International - Recruitment database and CRM. Users: Managers, Admin Staff, Employers.",[72,1103,1104],{},"Drake International identified a gap for UK agencies that needed high volume call centre recruitment at lower cost, without the friction of offshore time zones or cultural mismatch. By using South African teams working UK hours, they could deliver speed and quality at a competitive rate.",[72,1106,1107],{},"To scale this up, Drake  needed a modern platform that handled thousands of applicants, automated early screening and kept clients fully informed. Manual spreadsheets and inboxes could not keep pace with CV flow, interview scheduling, compliance checks and reporting. The system had to be secure, auditable and easy for UK agencies to search and shortlist candidates in minutes.",[91,1109,1110,1149],{},[94,1111,1112,1115,1118,1121,1124,1126],{"v-slot:column-1":43},[72,1113,1114],{},"We worked with Drake’s operations and UK agency partners to map sourcing, screening, interview and offer workflows. From this we produced a specification covering roles, SLAs, data fields, consent, document packs and MI.",[72,1116,1117],{},"Prototype screens for candidate intake, pipelines, client search and messaging were reviewed and signed off before build. We implemented bulk import from job boards and web forms, automated pre-screening rules for skills and tenure and two way messaging for scheduling.",[72,1119,1120],{},"Data was imported from existing Excel spreadsheets with formatting being applied to ensure data validation.",[72,1122,1123],{},"A client portal gave UK partners access via PC and mobile devices. The platform was built with role based access, audit trails and GDPR controls and designed to handle spikes in volume.",[72,1125,226],{},[103,1127,1128,1131,1134,1137,1140,1143,1146],{},[106,1129,1130],{},"Application tracking with multi-step pipelines for CV review, phone screens, tests and references",[106,1132,1133],{},"Automated pre-screening that scores skills, tenure and eligibility to cut manual triage",[106,1135,1136],{},"Client portal with search, filters and branded shortlists plus feedback and status updates",[106,1138,1139],{},"Integrated communications for invites, reminders and interview outcomes",[106,1141,1142],{},"Reporting for throughput, time to hire and conversion by client or campaign",[106,1144,1145],{},"Role based access, GDPR consents and retention, right to work evidence capture",[106,1147,1148],{},"Telephone interview recording (with consent) stored against the candidate, with timestamped notes and client-portal playback under role-based access and retention controls",[94,1150,1151],{"v-slot:column-2":43},[871,1152],{"src":1153},"\u002Fimages\u002Fcase_studies\u002Fdrake-int\u002Fexample.webp",[130,1155,1156,1161],{},[94,1157,1158],{"v-slot:top":43},[72,1159,1160],{},"The new platform became the hub for Drake Direct’s UK programmes, reducing admin, improving speed and giving agencies immediate access to pre-vetted talent. Candidate pipelines move faster, communication is consistent and compliance is built in.",[94,1162,1163],{"v-slot:column-list":43},[140,1164],{":list":1165,"icon":143},"[\"Faster time to shortlist through automated pre-screening and bulk actions\",\"Lower administrative effort with clear pipelines and templated comms\",\"Better client experience via branded shortlists and live status\",\"Audit ready journeys with GDPR consents and right to work evidence\",\"Scales cleanly to new clients, roles and higher applicant volumes\",\"Employers can review interview recordings on demand, speeding shortlists and improving consistency\"]",[35,1167],{"color":37},[39,1169],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1171},[],"A bespoke recruitment platform enabling rapid candidate screening, secure client access and scalable high volume hiring.","images\u002Fcase_studies\u002Fdrake-int\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fdrake-int",[1177],"Recruitment",{"title":1088,"description":1172},[163],{"loc":1175},"case-studies\u002Fdrake-int",[1183,1184,1185,1186,1187,1188,1189,1190,1191],"Hiring","HR","Jobs","Employment","Staffing","Talent Acquisition","Outsourcing","Headhunting","Agencies","EVI7HWxgIlIyOCxatSMod6gnFP3QsT3RDmNibRVQo_U",{"id":1194,"title":1195,"body":1196,"description":1337,"extension":46,"image":1338,"meta":1339,"navigation":48,"path":1340,"review":1341,"robots":10,"schemaOrg":10,"sectors":1346,"seo":1347,"services":1348,"sitemap":1349,"stem":1352,"tags":10,"__hash__":1353},"case_studies\u002Fcase-studies\u002Fgeo-strategies.md","Geo Strategies",{"type":29,"value":1197,"toc":1335},[1198,1228,1293,1305,1331,1333],[67,1199,1202,1207,1213,1222,1225],{":image":1200,"title":1201},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Fhero.webp\"}","Geo Strategies Case Study",[72,1203,1204],{},[75,1205,1206],{},"Geo Strategies \u002F Romanian Government - National Postcode & Address System",[72,1208,1209,1212],{},[75,1210,1211],{},"The Top Gear Romania trip from Series 14, Episode 1",", featured the hosts driving Aston Martin, Ferrari and Lamborghini cars to find the \"World's Best Road\" but their SatNav did not even recognise Romania as there were few standard roads and no postcodes, leading to hilarious navigational mishaps. Today if you drive in Romania your satnav will function due to the work done by RD Research.",[537,1214,1217],{"className":1215},[1216],"w-96",[72,1218,1219],{},[126,1220],{"alt":43,"src":1221},"\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Ftop_gear.webp",[72,1223,1224],{},"As a condition of joining the European Union, Romania had to implement a formal national postcode and addressing system. Outside Bucharest, streets had no official names, the same road might be known by several different local names and many addresses were little more than descriptions given to the local postman. Utility companies relied on local staff who simply “knew” where people lived. Another contractor had already attempted to solve the problem and had concluded that it was practically impossible.",[72,1226,1227],{},"RD Research were asked to design and develop that engine. The system had to cope with multiple data sources, many-to-one street names, missing validation and frequent street renaming by local mayors and it had to run at national scale for logistics, mapping and sat nav providers.",[91,1229,1230,1285],{},[94,1231,1232,1235,1238,1241,1252,1255,1258,1261,1265],{"v-slot:column-1":43},[72,1233,1234],{},"We began with a technical review of the existing datasets and the failed first attempt. It became clear that there was no single-step solution. Instead we designed a staged process built around a central database that combined Romanian postal data, voting registers and government locality hierarchies into structured reference and variant tables.",[72,1236,1237],{},"Geo Strategies Preliminary Spec",[72,1239,1240],{},"The new system was specified initially in Microsoft SQL due to its support for the Romanian language. We then re-engineered it in MySQL and implemented a multi-phase pipeline:",[103,1242,1243,1246,1249],{},[106,1244,1245],{},"Input data from Geo Strategies was normalised into a common structure, with Romanian diacritics handled consistently with premises (block, stair, floor, apartment).",[106,1247,1248],{},"Sophisticated pre processing routines standardised abbreviations, removed noise and converted thousands of local variants into canonical forms.",[106,1250,1251],{},"Matching logic then combined exact, rules based and machine learning techniques and soundex style phonetic matching tuned for Romanian, to link each input address to the best candidate in the Knowledge Base.",[72,1253,1254],{},"The process was automated, running on dedicated servers that processed millions of records at a time and wrote back confidence scores and reasons for each match.",[72,1256,1257],{},"Where results were ambiguous, the system flagged addresses for manual review and for later incorporation into the Knowledge Base, so the platform improved over time.",[72,1259,1260],{},"Throughout the 12 month project we worked closely with Geo Strategies’ data specialists. The system was engineered so that new official data releases, such as updated postal files or locality lists, could be ingested and reconciled without redesign.",[72,1262,1263],{},[75,1264,226],{},[103,1266,1267,1270,1273,1276,1279,1282],{},[106,1268,1269],{},"National address matching and data cleansing for Romanian streets and premises",[106,1271,1272],{},"The final database combined official postal data, voting registers and government locality hierarchies into reference and variant tables",[106,1274,1275],{},"Handling of complex multi part premises such as block, stairwell, floor and apartment, mapped into a consistent structure",[106,1277,1278],{},"Batch processing framework capable of running long multi day jobs on dedicated servers and logging detailed audit information for each address",[106,1280,1281],{},"Grid based postcode allocation that linked matched addresses to geographic co ordinates for use in logistics, mapping and sat nav systems",[106,1283,1284],{},"Tools and reports for Geo Strategies to review ambiguous cases, correct data and continuously improve match rates over time",[94,1286,1287],{"v-slot:column-2":43},[72,1288,1289],{},[126,1290],{"alt":1291,"src":1292},"null","\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Ftestimonial.webp",[130,1294,1295,1300],{},[94,1296,1297],{"v-slot:top":43},[72,1298,1299],{},"The project delivered what had previously been considered unachievable. Geo Strategies asked us to achieve a minimum automated match rate of 50 percent; the RD Research engine consistently delivered around 67 percent fully matched and validated addresses across the country. The remaining third were resolved by field teams visiting properties, capturing the locally used street names and feeding them back into the system, where our gridding approach assigned each a stable postcode.",[94,1301,1302],{"v-slot:column-list":43},[140,1303],{":list":1304,"icon":143},"[\"Creation of the core address matching and postcode allocation engine that underpins Romania’s modern addressing system\",\"Automated matching of approximately two thirds of all Romanian addresses, exceeding the original target and dramatically reducing manual effort\",\"Brand-safe community with fast, effective moderation\",\"Reliable postcode and coordinate data that enabled modern logistics, utilities billing, navigation and geodemographic analysis across Romania\",\"If you use a Sat Nav in Romania today you will be using the address system developed by RD Research.\"]",[578,1306,1307,1313,1319,1325],{},[94,1308,1309],{"v-slot:quote":43},[72,1310,1311],{},[585,1312],{"value":587},[94,1314,1315],{"v-slot:author":43},[72,1316,1317],{},[585,1318],{"value":594},[94,1320,1321],{"v-slot:title":43},[72,1322,1323],{},[585,1324],{"value":601},[94,1326,1327],{"v-slot:company":43},[72,1328,1329],{},[585,1330],{"value":608},[35,1332],{"color":37},[39,1334],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1336},[],"A large scale data cleansing and address matching platform that enabled a national postcode system for logistics and navigation.","images\u002Fcase_studies\u002Fgeo-strategies\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fgeo-strategies",{"author":1342,"title":771,"company":1343,"quote":1344,"image":1345},"Bill Metcalf","Geo Strategies Ltd","This was a complex project and I despair of what might have transpired without their level of expertise.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Fgeo_strategies.webp",[283,638],{"title":1195,"description":1337},[163],{"loc":1350},{"\u002Fcase-studies\u002Fgeo-strategies tags":1351},[291,292,293,294,295,296,297,298],"case-studies\u002Fgeo-strategies","1-WygKVKoOWSHDYFwYp2GNUOOyVAgquLC-GEqwEQfZ4",{"id":1355,"title":1356,"body":1357,"description":1467,"extension":46,"image":1468,"meta":1469,"navigation":48,"path":1470,"review":10,"robots":10,"schemaOrg":10,"sectors":1471,"seo":1473,"services":1474,"sitemap":1475,"stem":1476,"tags":1477,"__hash__":1487},"case_studies\u002Fcase-studies\u002Fgridlocked-ltd.md","Gridlocked Ltd",{"type":29,"value":1358,"toc":1465},[1359,1377,1449,1461,1463],[67,1360,1363,1368,1371,1374],{":image":1361,"title":1362},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fgridlocked-ltd\u002Fhero.webp\"}","Gridlocked Ltd case study",[72,1364,1365],{},[75,1366,1367],{},"Gridlocked Ltd - a successful construction company, Cambridge. Users: Management, surveyors, contractors, suppliers.",[72,1369,1370],{},"Delivering complex, multi-million-pound builds. They used to reply on a mix of CAD tools, spreadsheets and off-the-shelf systems that cost thousands each year. No single system did everything they needed, which meant rekeying and limited visibility of cost and risk.",[72,1372,1373],{},"The goal was a single, integrated platform that could handle enquiry, tendering, rate building, drawing take-off, procurement and live site management. By bringing these into one system the business would cut software spend, improve accuracy and retain full control of its data and roadmap.",[72,1375,1376],{},"The platform also had to support faster tender turnaround, consistent pricing, clear approvals and audit trails, with dashboards that show commercial and delivery teams exactly what matters.",[91,1378,1379,1435],{},[94,1380,1381,1384,1387,1390,1394],{"v-slot:column-1":43},[72,1382,1383],{},"We are working closely with Gridlocked to document every step from first enquiry to live site, involving estimating, commercial, planning and site teams. We produced a detailed specification covering screens, workflows, roles, documents and management information.",[72,1385,1386],{},"All screens were wireframed before build. There were 40 core screens and a configurable dashboard module, so each manager can tailor their own view of tenders, tasks, costs and risks. We designed a rate builder, materials and labour databases and a drawing and measurement CAD tool so quantities link directly to BoQ items.",[72,1388,1389],{},"Enquiries and Tendering modules were prioritised first, with training and phased go-live to ensure smooth adoption. Subsequent modules cover secured\u002Flive stages, procurement, assets and reporting and will be delivered during 2026.",[72,1391,1392],{},[75,1393,226],{},[103,1395,1396,1399,1402,1405,1408,1411,1414,1417,1420,1423,1426,1429,1432],{},[106,1397,1398],{},"Single workflow from Enquiries and Tendering through Secured, Procurement and build.",[106,1400,1401],{},"Enquiries with structured capture, document versioning, reviewer flow.",[106,1403,1404],{},"For smaller projects one-click “create tender” button.",[106,1406,1407],{},"Smart data importer. When suppliers provide prices they often send spreadsheets that don’t correspond exactly to Gridlocks database. We use AI to map their data to the correct fields and reformat as needed.",[106,1409,1410],{},"Tendering with A–Z revisions, checklists and BoQ package output with cover letters.",[106,1412,1413],{},"Rate Builder with cost variables, materials and labour libraries, project\u002Fglobal price snapshots and cheapest-equivalent prompts.",[106,1415,1416],{},"Drawing and measurement tool for plan upload, scale setting, line\u002Farea take-off and linking quantities to rate items",[106,1418,1419],{},"Materials, Labour, Plant, Equipment and Consumables databases plus a full Asset Register with movements and stock-take",[106,1421,1422],{},"Global Task & Planner with board\u002Flist\u002FGantt views, SLA colours, notifications and recurring tasks",[106,1424,1425],{},"The task planner integrates across modules generating reminders",[106,1427,1428],{},"Secured\u002FLive stage automation for pre-start, orders, payment calendars, inductions and procurement POs",[106,1430,1431],{},"Governance: role-based access, password policy, session locking, activity logs and document control",[106,1433,1434],{},"Scalability for unlimited users with granular permissions and activity logs.",[94,1436,1437,1441,1445],{"v-slot:column-2":43},[871,1438],{"caption":1439,"src":1440},"Fully custom dashboards for each user","\u002Fimages\u002Fcase_studies\u002Fgridlocked-ltd\u002Fdashboard.webp",[871,1442],{"caption":1443,"src":1444},"Smart Import - We use AI to automatically map supplier spreadsheets to the Gridlocked database in seconds","\u002Fimages\u002Fcase_studies\u002Fgridlocked-ltd\u002Fimporter.webp",[871,1446],{"caption":1447,"src":1448},"Search and report on exactly what you need quickly and easily","\u002Fimages\u002Fcase_studies\u002Fgridlocked-ltd\u002Freport.webp",[130,1450,1451,1456],{},[94,1452,1453],{"v-slot:top":43},[72,1454,1455],{},"At the time of writing the Enquiries and Tendering modules are live, delivered on time and working very well, with positive client feedback. The wider programme is on track and rolling out in phases.",[94,1457,1458],{"v-slot:column-list":43},[140,1459],{":list":1460,"icon":143},"[\"One platform replaced several off the shelf systems, siloed spreadsheets, giving a single source of truth\",\"Custom dashboards deliver the right data to the right people\",\"One source of truth across enquiry, costing, drawings, procurement and site execution\",\"Smooth adoption with module-by-module delivery\",\"Stronger controls with revision history, checklists, sign-offs and end to end auditability\",\"Live operational visibility through SLA-aware tasks, dashboards and planning views\",\"Routine tasks completed in minutes with templated letters, checklists and reminders\",\"Full integration with 3rd party systems including accounting software\",\"Lower software spend by consolidating CAD measurement, costing, CRM and procurement\",\"Faster, more accurate pricing via rate templates, cost variables and drawing-linked quantities\"]",[35,1462],{"color":37},[39,1464],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1466},[],"A bespoke construction management platform that unified tendering, costing, procurement and site delivery, improving accuracy, visibility and control.","images\u002Fcase_studies\u002Fgridlocked-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fgridlocked-ltd",[1472],"Construction",{"title":1356,"description":1467},[163,164],{"loc":1470},"case-studies\u002Fgridlocked-ltd",[1478,1479,1480,1481,1482,1483,1484,1485,1486],"Building","Contractors","Civil Engineering","Architecture","Infrastructure","Real Estate","Trades","Housing","Property Development","2iZ8Ysmf95LgQyQqFsXiQq5pB4S9bEUv6XiWZQI6fYs",{"id":1489,"title":1490,"body":1491,"description":1586,"extension":46,"image":1587,"meta":1588,"navigation":48,"path":1589,"review":10,"robots":10,"schemaOrg":10,"sectors":1590,"seo":1592,"services":1593,"sitemap":1594,"stem":1595,"tags":1596,"__hash__":1606},"case_studies\u002Fcase-studies\u002Fmj-wey-solicitors.md","MJ Wey Solicitors",{"type":29,"value":1492,"toc":1584},[1493,1511,1568,1580,1582],[67,1494,1497,1502,1505,1508],{":image":1495,"title":1496},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fmj-wey-solicitors\u002Fhero.webp\"}","MJ Wey Solicitors Case Study",[72,1498,1499],{},[75,1500,1501],{},"MJ Wey Solicitors. Users: Solicitors, Case Workers, Admin Staff",[72,1503,1504],{},"When the former senior partner passed away, the new senior partner Rachael took leadership of a strong firm however it had very dated IT. Much of the work still ran on paper. The core system was a 30 year old Lotus Notes database that was slow, hard to maintain and not integrated with modern tools such as Microsoft Office.",[72,1506,1507],{},"Legal conveyancing demands reliable deadlines, clear audit and fast document production. Thousands of client and matter records needed to be preserved while improving day-to-day work. Off the shelf products were considered but did not fit the firm’s process or data history and could not absorb decades of letters and templates without heavy rework.",[72,1509,1510],{},"The firm also wanted a platform that could grow beyond conveyancing. Many solicitors rely on fast, accurate bundle production for litigation. The new system needed a path to support that kind of work, while keeping the focus on conveyancing first.",[91,1512,1513,1558],{},[94,1514,1515,1518,1521,1524,1527,1530,1532],{"v-slot:column-1":43},[72,1516,1517],{},"We began by looing at the core functions of the existing legacy system and comparing it to how they actually now worked. We met with fee earners, secretaries and accounts to map intake, checks, searches, milestones, exchange and completion.",[72,1519,1520],{},"From this we produced a complete specification covering screens, roles, workflows, document packs, retention and reporting. Wireframes for all key journeys were reviewed and signed off before build.",[72,1522,1523],{},"For data, we separated what should be migrated from what should be archived. Clean, structured client and matter data was migrated into the new system. Unstructured legacy content was indexed into a secure archive so staff can retrieve it when needed without polluting current records.",[72,1525,1526],{},"We developed a one click letter and form generation. Their new case management system links to government rate sources so fee scales and statutory charges update without manual edits. Integration points were provided for accounts packages and other third party tools.",[72,1528,1529],{},"A litigation bundle module was designed as an optional add on the firm can enable as required.",[72,1531,226],{},[103,1533,1534,1537,1540,1543,1546,1549,1552,1555],{},[106,1535,1536],{},"Cloud case management with matter stages, key dates and completion tracking",[106,1538,1539],{},"Legacy data migration plus a searchable archive for historic documents",[106,1541,1542],{},"Automated document generation with 500 plus templates in Word and PDF",[106,1544,1545],{},"Client and matter dashboards for progress, tasks and correspondence",[106,1547,1548],{},"Government rate updates applied automatically as legislation changes",[106,1550,1551],{},"Integration points for third party accounts and other systems",[106,1553,1554],{},"Compliance controls with full audit trail, encryption and role based access",[106,1556,1557],{},"Optional court bundle production for litigation teams",[94,1559,1560],{"v-slot:column-2":43},[72,1561,1562,1565],{},[126,1563],{"alt":43,"src":1564},"\u002Fimages\u002Fcase_studies\u002Fmj-wey-solicitors\u002Fexample_1.webp",[126,1566],{"alt":43,"src":1567},"\u002Fimages\u002Fcase_studies\u002Fmj-wey-solicitors\u002Fexample_2.webp",[130,1569,1570,1575],{},[94,1571,1572],{"v-slot:top":43},[72,1573,1574],{},"The new platform replaced the Lotus system, reduced manual admin and improved speed and accuracy across conveyancing. Staff generate letters and packs in clicks, data is secure and searchable and the firm can work efficiently in the office or remotely.",[94,1576,1577],{"v-slot:column-list":43},[140,1578],{":list":1579,"icon":143},"[\"One source of truth for clients, matters and documents\",\"Faster completions through templated packs and clear milestones\",\"Fewer errors and rework due to standardised templates and audit trails\",\"Lower risk from outdated software and untracked data changes\",\"Automatic rate updates remove manual edits and mistakes\",\"A clear path to add litigation bundles and other practice areas when required\"]",[35,1581],{"color":37},[39,1583],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1585},[],"A modern conveyancing platform that automated document generation, preserved decades of data and enabled secure, remote working.","images\u002Fcase_studies\u002Fmj-wey-solicitors\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fmj-wey-solicitors",[1591],"Legal",{"title":1490,"description":1586},[163,164],{"loc":1589},"case-studies\u002Fmj-wey-solicitors",[1597,1598,1599,1600,1601,1602,1603,1604,1605],"Law Firms","Solicitors","Attorneys","Litigation","Case Management","Court","Compliance","Contracts","Regulation","Drf6kL7K8Nga69S1pItuD2KX3o-fEsAcfWCxXFOnUTY",{"id":1608,"title":1609,"body":1610,"description":1947,"extension":46,"image":1948,"meta":1949,"navigation":48,"path":1954,"review":1955,"robots":10,"schemaOrg":1960,"sectors":1961,"seo":1963,"services":1966,"sitemap":1967,"stem":1970,"tags":1971,"__hash__":1982},"case_studies\u002Fcase-studies\u002Fvesalic.md","Medical \u002F Biotech | Vesalic Ltd",{"type":29,"value":1611,"toc":1945},[1612,1661,1717,1785,1877,1900,1926,1941,1943],[67,1613,1615,1653],{":image":1614,":image-width":1095,"title":1609},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fvesalic\u002Fhero.webp\"}",[94,1616,1617,1620,1623,1626,1629,1632,1635,1638,1641,1644,1647,1650],{"v-slot:column-1":43},[72,1618,1619],{},"A bespoke biomedical data platform built to research-grade standards",[72,1621,1622],{},"Vesalic Ltd, a UK-based biotech company co-founded by Professor Valeria Ricotti, emerged from nearly three years of stealth research with a bold focus:",[72,1624,1625],{},"Advancing understanding of motor neuron disease (ALS), with potential implications for Alzheimer’s and Parkinson’s.",[72,1627,1628],{},"Vesalic have discovered a process, external to the brain and central nervous system, that may be a major contributor to motor neuron diseases.",[72,1630,1631],{},"To carry out the work required the storage and analysis of large quantities of data from Mass Spectrometers.",[72,1633,1634],{},"The Vesalic team needed a secure, scalable biotech database and analytics platform capable of:",[72,1636,1637],{},"•\tHandling more than 200 TB of imaging and scan datasets",[72,1639,1640],{},"•\tMaintaining full data lineage and traceability",[72,1642,1643],{},"•\tSupporting repeatable biomarker analysis workflows",[72,1645,1646],{},"•\tEnabling consistent reporting for clinical and scientific stakeholders",[72,1648,1649],{},"•\tOperating under strict confidentiality during a multi-year stealth phase",[72,1651,1652],{},"Off-the-shelf tools could not meet the requirements for structured ingestion, scientific traceability, audit history and secure role-based separation between research and operational views.",[94,1654,1655],{"v-slot:column-2":43},[72,1656,1657],{},[126,1658],{"alt":1659,"src":1660},"About Vesalic","\u002Fimages\u002Fcase_studies\u002Fvesalic\u002Fexample_1.jpg",[1662,1663,1664,1669,1704],"case-study-blank-section",{"color":41},[94,1665,1666],{"v-slot:title":43},[72,1667,1668],{},"Solution",[94,1670,1671,1674,1677,1680,1683,1686,1689,1692,1695,1698,1701],{"v-slot:column-1":43},[72,1672,1673],{},"RD Research designed and built a bespoke biotech database and analytics platform tailored to Vesalic’s scientific and operational model.",[72,1675,1676],{},"The platform stored large volumes of data from mass spectrometers and enabled automated biomarker tracking once target signatures are defined with repeatable reporting workflows.",[72,1678,1679],{},"It enables Vesalic to turn research discoveries into structured, traceable and clinically useful outputs.",[72,1681,1682],{},"The platform was delivered in phases over approximately two years under strict confidentiality. It provides:",[72,1684,1685],{},"•\tSecure ingestion and validation of imaging data from hospitals and research centres across Europe",[72,1687,1688],{},"•\tStructured metadata architecture supporting scientific reproducibility",[72,1690,1691],{},"•\tAutomated biomarker workflow support once targets are established",[72,1693,1694],{},"•\tRole-based access control with least-privilege permissions",[72,1696,1697],{},"•\tFull audit history for data and configuration changes",[72,1699,1700],{},"•\tScalable storage patterns designed for 200+ TB and continued expansion",[72,1702,1703],{},"By combining research workflow design with enterprise-grade data engineering, the platform provides a consistent source of truth across teams.",[94,1705,1706],{"v-slot:column-2":43},[1707,1708],"service-design-partners-right",{"alt":1709,"caption":1710,"className":1711,"color":41,"src":1716},"Deep storage image","Human Tissue samples are taken and are stored in various facilities across Europe. These are then recorded on the Vesalic system created by RD Research.",[1712,1713,1714,1715],"block","aspect-16\u002F10","w-full","object-cover","\u002Fimages\u002Fcase_studies\u002Fvesalic\u002Fdeep_storage.jpg",[1662,1718,1719,1723,1747,1765],{"color":37},[94,1720,1721],{"v-slot:title":43},[72,1722,841],{},[94,1724,1725,1730],{"v-slot:column-1":43},[1726,1727,1729],"h3",{"id":1728},"core-data-platform","Core Data Platform",[103,1731,1732,1735,1738,1741,1744],{},[106,1733,1734],{},"Biomedical database architecture designed for neurodegenerative research",[106,1736,1737],{},"Structured storage supporting 200+ TB of scan data",[106,1739,1740],{},"Metadata tagging and data lineage tracking",[106,1742,1743],{},"Secure ingestion pipelines with upload validation",[106,1745,1746],{},"Cross-institution data cataloguing",[94,1748,1749,1753],{"v-slot:column-2":43},[1726,1750,1752],{"id":1751},"analytics-biomarker-workflow-support","Analytics & Biomarker Workflow Support",[103,1754,1755,1756,1755,1759,1755,1762],{},"\n    ",[106,1757,1758],{},"Automated biomarker tracking once target signatures are defined",[106,1760,1761],{},"Analysis-ready exports for research teams",[106,1763,1764],{},"Repeatable analysis patterns to support scientific validation",[94,1766,1767,1771],{"v-slot:column-3":43},[1726,1768,1770],{"id":1769},"security-governance","Security & Governance",[103,1772,1755,1773,1755,1776,1755,1779,1755,1782],{},[106,1774,1775],{},"Role-based access separating research, clinical and operational views",[106,1777,1778],{},"Least-privilege permission controls",[106,1780,1781],{},"Auditable change history",[106,1783,1784],{},"Structured reporting for scientific oversight",[1662,1786,1787,1792,1869],{"color":41},[94,1788,1789],{"v-slot:title":43},[72,1790,1791],{},"How we worked",[94,1793,1794,1797,1800,1804,1807,1821,1824,1828,1831,1845,1849,1852,1863,1866],{"v-slot:column-1":43},[72,1795,1796],{},"The engagement began approximately two and a half years ago when Professor Valeria Ricotti approached RD Research to explore whether a research-grade data platform could be built to support Vesalic’s long-term scientific programme.",[72,1798,1799],{},"Max, RD Research’s Technical Manager, led a dedicated development team, working closely with Vesalic’s Senior Project Manager Pier and the scientific leadership team.",[1726,1801,1803],{"id":1802},"phase-1-specification","Phase 1 – Specification",[72,1805,1806],{},"We delivered a comprehensive, evolving specification before any core build commenced:",[103,1808,1755,1809,1755,1812,1755,1815,1755,1818],{},[106,1810,1811],{},"Documented workflows, screens, storage models, analytics requirements, reporting structures and integrations",[106,1813,1814],{},"Defined security, compliance, audit and access controls",[106,1816,1817],{},"Created a modular architecture roadmap to support scalability",[106,1819,1820],{},"Updated the specification iteratively as scientific and operational needs matured",[72,1822,1823],{},"This specification-first approach ensured clarity before engineering began and allowed Vesalic to refine workflows without costly rework.",[1726,1825,1827],{"id":1826},"phase-2-core-platform-delivery","Phase 2 – Core Platform Delivery",[72,1829,1830],{},"We developed the secure ingestion and cataloguing infrastructure:",[103,1832,1755,1833,1755,1836,1755,1839,1755,1842],{},[106,1834,1835],{},"Structured intake of imaging data from European research centres",[106,1837,1838],{},"Validation at upload and consistent data lineage",[106,1840,1841],{},"Traceable metadata aligned to research needs",[106,1843,1844],{},"Controlled access layers to protect sensitive datasets",[1726,1846,1848],{"id":1847},"phase-3-analytics-workflow-acceleration","Phase 3 – Analytics & Workflow Acceleration",[72,1850,1851],{},"We implemented biomarker tracking automation and repeatable reporting processes:",[103,1853,1854,1857,1860],{},[106,1855,1856],{},"Automated biomarker workflows once target signatures are defined",[106,1858,1859],{},"Structured exports for analysis environments",[106,1861,1862],{},"Scalable storage and indexing patterns to support continued data growth",[72,1864,1865],{},"Throughout the engagement, development followed sprint-based cycles with staged testing, structured requirements capture and close collaboration between scientific and technical teams.",[72,1867,1868],{},"The specification-first approach proved decisive in maintaining data integrity and scientific accuracy.",[94,1870,1871],{"v-slot:column-2":43},[1707,1872],{"alt":1873,"caption":1874,"className":1875,"color":41,"src":1876},"Mass Spectrometer storage image","Mass Spectrometer used in the analysis of samples. The resulting data is then stored by the system created by RD Research.",[1712,1713,1714,1715],"\u002Fimages\u002Fcase_studies\u002Fvesalic\u002Fmass_spectrometer.jpg",[130,1878,1879,1887,1892],{},[94,1880,1881,1884],{"v-slot:top":43},[72,1882,1883],{},"The project was completed ahead of schedule and within budget.",[72,1885,1886],{},"Vesalic now operates a scalable research data platform that:",[94,1888,1889],{"v-slot:column-list":43},[140,1890],{":list":1891,"icon":143},"[\"Stores and manages more than 200 TB of biomedical scan data\",\"Provides structured metadata and full traceability\",\"Supports automated biomarker tracking once targets are defined\",\"Enables faster, repeatable reporting for scientific and operational teams\",\"Delivers a consistent, auditable source of truth across research workflows\"]",[94,1893,1894,1897],{"v-slot:bottom":43},[72,1895,1896],{},"The platform reduces friction in discovery pipelines and provides a robust foundation for Vesalic’s neurodegenerative disease programmes.",[72,1898,1899],{},"This was a complex and demanding project that was delivered ahead of schedule and on-budget. Having experience with projects such as this, helps us serve other businesses across a range of market sectors in the UK.",[578,1901,1902,1908,1914,1920],{},[94,1903,1904],{"v-slot:quote":43},[72,1905,1906],{},[585,1907],{"value":587},[94,1909,1910],{"v-slot:author":43},[72,1911,1912],{},[585,1913],{"value":594},[94,1915,1916],{"v-slot:title":43},[72,1917,1918],{},[585,1919],{"value":601},[94,1921,1922],{"v-slot:company":43},[72,1923,1924],{},[585,1925],{"value":608},[1662,1927,1928,1933],{"color":41},[94,1929,1930],{"v-slot:title":43},[72,1931,1932],{},"FAQs",[94,1934,1935],{"v-slot:body":43},[1936,1937],"u-accordion",{":items":1938,":unmountOnHide":1939,"type":1940},"[{\"label\":\"What type of platform did RD Research build?\",\"content\":\"A bespoke biotech database and analytics platform designed specifically for clinical research workflows, with secure ingestion, structured metadata, audit trails and repeatable reporting.\"},{\"label\":\"How large is the dataset?\",\"content\":\"The platform currently supports more than 200 TB of scan data, with architecture designed for continued growth.\"},{\"label\":\"Who is Vesalic?\",\"content\":\"Vesalic is a UK-based biotech company focused on neurodegenerative diseases, including ALS. The company emerged from stealth on 9 February 2026 following nearly three years of research.\"}]","false","multiple",[35,1942],{"color":37},[39,1944],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":1946},[],"A bespoke biotech database and analytics platform built for Vesalic to manage 200+ TB of scan data and support biomarker analysis for ALS research.","images\u002Fcase_studies\u002Fvesalic\u002Fthumbnail.webp",{"head":1950,"ogImage":1952},{"script":1951},[],{"props":1953},{},"\u002Fcase-studies\u002Fvesalic",{"quote":1956,"author":1957,"company":1958,"title":1959},"They have successfully developed a very complex system ensuring it is also as user-friendly as possible. We are delighted with the results.","Pierpaola Ala","Vesalic","Senior Project Manager",{"_resolver":281},[638,626,1962],"Biotechnology",{"title":1964,"description":1965},"Vesalic Case Study | Biotech Database and Analytics Platform","RD Research designed and delivered Vesalic’s biotech database and analytics platform for ALS biomarker research, handling 200+ TB of scan data.",[163,164],{"loc":1954,"videos":1968,"images":1969},[],[],"case-studies\u002Fvesalic",[1958,1972,1973,1974,1975,1976,1977,1978,1979,1980,1981],"ALS","Motor Neuron Disease","Biotech","Biotech Database","Clinical Research Database","Biomarker Analytics","Neurodegenerative","Research Data Platform","UK","Norwich","pjOWYdoYrjnHNeWk9qxb2MPUvFToloJrvK02py_ac_k",{"id":1984,"title":1985,"body":1986,"description":2101,"extension":46,"image":2102,"meta":2103,"navigation":48,"path":2104,"review":2105,"robots":10,"schemaOrg":10,"sectors":2111,"seo":2113,"services":2114,"sitemap":2115,"stem":2116,"tags":2117,"__hash__":2120},"case_studies\u002Fcase-studies\u002Fnorwich-city-fc.md","Norwich City FC",{"type":29,"value":1987,"toc":2099},[1988,2003,2057,2069,2095,2097],[67,1989,1992,1997,2000],{":image":1990,"title":1991},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fnorwich-city-fc\u002Fhero.webp\"}","Norwich City FC Case Study",[72,1993,1994],{},[75,1995,1996],{},"Norwich City Football Club - Needed to Improve Fan Engagement",[72,1998,1999],{},"After promotion to the Premier League, Norwich City FC wanted a new way to connect with supporters both inside the ground and around the world. The club needed a platform that felt native on match days, scaled to heavy traffic and created a direct channel for campaigns, competitions and sponsor activity.",[72,2001,2002],{},"RD Research submitted a bold proposal that involved photographing the stadium and pitch from the air and dividing it into squares. This would allow fans and businesses to sponsor a square metre of the pitch, post messages to “their” square and see messages in a live 3D model of the stadium. Moderation had to be strong and immediate. The solution also needed mobile apps and SMS so every fan could take part, not just those on fast data connections.",[91,2004,2005,2050],{},[94,2006,2007,2010,2013,2016,2019,2022,2024],{"v-slot:column-1":43},[72,2008,2009],{},"We met with the club’s digital, marketing and match-day teams to define journeys for fans, sponsors and admins. We then produced a detailed specification for content flows, permissions, moderation and peak-load targets for match-day traffic.",[72,2011,2012],{},"To deliver the “own your square” experience, we photographed the pitch and stands from the air and built a zoomable 3D model. Every square metre on the pitch and every seat was mapped to a unique location in the model. Fans could claim a square, post messages and media and pan or zoom to see the stadium from their spot.",[72,2014,2015],{},"A single backend powered the website, iOS and Android apps and an SMS gateway. Club staff had a real-time moderation console with instant takedown, block lists, rate limiting and keyword filters.",[72,2017,2018],{},"Campaign tools supported competitions, auctions and targeted announcements. We used autoscaling cloud infrastructure and CDN delivery, then load tested to prove the platform would hold up at peak. The system was successfully stress tested to 90,000 simultaneous participants.",[72,2020,2021],{},"In one notable case a match worn shirt was auctioned on the platform. In the past a shirt would typically sell at auction for £250. Due to the reach of this new social platform the shirt raised over £3000.",[72,2023,226],{},[103,2025,2026,2029,2032,2035,2038,2041,2044,2047],{},[106,2027,2028],{},"Zoomable 3D stadium with per-seat and per-square ownership and posting",[106,2030,2031],{},"Mobile apps participation for broad access",[106,2033,2034],{},"Real-time moderation with instant remove, blocks and audit trails",[106,2036,2037],{},"Campaign tools for competitions, scavenger hunts and auctions",[106,2039,2040],{},"Push notifications and in-app messaging tied to fixtures and events",[106,2042,2043],{},"Single admin interface for web, apps with analytics and reports",[106,2045,2046],{},"Scalable cloud hosting, CDN caching and proven load tests to 90k users",[106,2048,2049],{},"Integration with the clubs existing social media platforms",[94,2051,2052],{"v-slot:column-2":43},[72,2053,2054],{},[126,2055],{"alt":43,"src":2056},"\u002Fimages\u002Fcase_studies\u002Fnorwich-city-fc\u002Ftestimonial.webp",[130,2058,2059,2064],{},[94,2060,2061],{"v-slot:top":43},[72,2062,2063],{},"The platform ran for four seasons and became a cornerstone of the club’s fan engagement. Tens of thousands of supporters posted messages to their square and took part in weekly activations. Celebrity participation, including Stephen Fry, boosted reach. A nationwide treasure-hunt style competition drew more than 60,000 participants and the system maintained performance throughout.",[94,2065,2066],{"v-slot:column-list":43},[140,2067],{":list":2068,"icon":143},"[\"Deeper fan engagement on match days and between fixtures\",\"New revenue streams from pitch-square sponsorships and auctions\",\"Brand-safe community with fast, effective moderation\",\"Cross-channel reach via web, apps and SMS with one content workflow\",\"Actionable analytics on participation, campaign lift and sponsor ROI\"]",[578,2070,2071,2077,2083,2089],{},[94,2072,2073],{"v-slot:quote":43},[72,2074,2075],{},[585,2076],{"value":587},[94,2078,2079],{"v-slot:author":43},[72,2080,2081],{},[585,2082],{"value":594},[94,2084,2085],{"v-slot:title":43},[72,2086,2087],{},[585,2088],{"value":601},[94,2090,2091],{"v-slot:company":43},[72,2092,2093],{},[585,2094],{"value":608},[35,2096],{"color":37},[39,2098],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2100},[],"A fan engagement platform that connected supporters through a live 3D stadium experience, driving participation, sponsorship and match day interaction at scale.","images\u002Fcase_studies\u002Fnorwich-city-fc\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fnorwich-city-fc",{"author":2106,"title":2107,"company":2108,"quote":2109,"image":2110},"Rob Whittle","Marketing Manager","Norwich City Football Club","The club are very grateful for the time RD Research spent on this project and are very happy with the outcome","\u002Fimages\u002Fhome\u002Fcase-studies\u002Fncfc.webp",[2112],"Sport",{"title":1985,"description":2101},[163,1044],{"loc":2104},"case-studies\u002Fnorwich-city-fc",[2118,2119],"Football","games","Dd1RP7ykXR-nwEcMFAIE21bn7EC7CftfNCljMC8duhY",{"id":2122,"title":2123,"body":2124,"description":2248,"extension":46,"image":2249,"meta":2250,"navigation":48,"path":2251,"review":2252,"robots":10,"schemaOrg":10,"sectors":2256,"seo":2258,"services":2259,"sitemap":2260,"stem":2261,"tags":2262,"__hash__":2271},"case_studies\u002Fcase-studies\u002Fon-broadcast.md","On Broadcast",{"type":29,"value":2125,"toc":2246},[2126,2141,2204,2216,2242,2244],[67,2127,2130,2135,2138],{":image":2128,"title":2129},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fhero.webp\"}","On Broadcast Case Study",[72,2131,2132],{},[75,2133,2134],{},"On Broadcast - Media Booking and Contact Management. Users: Managers, Sales, Admin Staff, Accounts.",[72,2136,2137],{},"On Broadcast managed fast moving campaigns using Microsoft Access, Excel and manual copy and paste. Contacts were duplicated across files, call sheets went out of date quickly and producing distribution lists took too long. With TV, radio and online slots to coordinate, small admin errors could cost coverage.",[72,2139,2140],{},"The agency needed one system to plan events, manage broadcaster and journalist contacts, build call sheets and send press materials without rekeying. Data had to stay in sync in real time, with clear approvals, audit trails and professional email output.",[91,2142,2143,2191],{},[94,2144,2145,2148,2151,2154,2157,2160,2163,2165],{"v-slot:column-1":43},[72,2146,2147],{},"Through a combination of on-site visits to their London based offices and remote Teams meetings we worked with producers, publicists and the ops team to map how campaigns are booked, contacts are sourced and call sheets are built.",[72,2149,2150],{},"From this we produced a detailed specification including screens, roles, workflows, data model and reporting, plus email and calendar integrations.",[72,2152,2153],{},"We prototyped all the major elements including job bags, event schedules, contact search, distribution list builder and call sheet layouts. Interactive clickable prototypes let the team confirm the usability and functionality before we built anything. We agreed import rules to clean historic contacts and remove duplicates.",[72,2155,2156],{},"Once development started we added a feedback reporting module, so when different features were ready for testing their team had an easy way to report their findings.",[72,2158,2159],{},"Towards the end of development it was realised that it would help them if an editor could be integrated to generate Word-compatible templates for press releases and pitches. This was duly added.",[72,2161,2162],{},"Data was migrated from their current data sources and standard formatting and validation applied. A staged rollout kept the team operational throughout.",[72,2164,226],{},[103,2166,2167,2170,2173,2176,2179,2182,2185,2188],{},[106,2168,2169],{},"Event and job bag management with documents, notes and timelines",[106,2171,2172],{},"Integrated call sheets that pull live data from the contact database",[106,2174,2175],{},"Broadcaster and journalist management with regions, beats and preferences",[106,2177,2178],{},"Distribution list builder with dedupe, opt-in checks and scheduled sends",[106,2180,2181],{},"Seamless email output via Word templates or the built-in editor",[106,2183,2184],{},"Multi-platform planning for TV, radio and online with status tracking",[106,2186,2187],{},"Search and tagging for assets, links and coverage",[106,2189,2190],{},"Audit trails, permissions and GDPR fields across contacts and sends",[94,2192,2193],{"v-slot:column-2":43},[72,2194,2195,2198,2201],{},[126,2196],{"alt":43,"src":2197},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_1.webp",[126,2199],{"alt":43,"src":2200},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_2.webp",[126,2202],{"alt":43,"src":2203},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_3.webp",[130,2205,2206,2211],{},[94,2207,2208],{"v-slot:top":43},[72,2209,2210],{},"The system was a great success has been in continuous use without issue and remains the agency’s operational hub. Campaign setup is faster, teams work from one contact list and call sheets update automatically. Errors are down, approvals are clearer and reporting is easier.",[94,2212,2213],{"v-slot:column-list":43},[140,2214],{":list":2215,"icon":143},"[\"One source of truth for events, contacts and call sheets\",\"Faster distribution with fewer duplicates and bounces\",\"Professional, consistent emails using approved templates\",\"Better planning across TV, radio and online channels\",\"GDPR friendly contact management with audit and opt-ins\"]",[578,2217,2218,2224,2230,2236],{},[94,2219,2220],{"v-slot:quote":43},[72,2221,2222],{},[585,2223],{"value":587},[94,2225,2226],{"v-slot:author":43},[72,2227,2228],{},[585,2229],{"value":594},[94,2231,2232],{"v-slot:title":43},[72,2233,2234],{},[585,2235],{"value":601},[94,2237,2238],{"v-slot:company":43},[72,2239,2240],{},[585,2241],{"value":608},[35,2243],{"color":37},[39,2245],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2247},[],"A bespoke media operations system that streamlined bookings, contact management and press distribution across TV, radio and online.","images\u002Fcase_studies\u002Fon-broadcast\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fon-broadcast",{"author":2253,"title":2254,"company":2123,"quote":2255,"image":2249},"Josephina Bond","Media Director","In our business reliability is critical. Since RD Research built our bespoke CRM it has worked really well. They are a great team to work with and really know what they are doing. Happy to recommend them.",[2257],"Media and Broadcast",{"title":2123,"description":2248},[163,164],{"loc":2251},"case-studies\u002Fon-broadcast",[2263,2264,2265,2266,2267,2268,2269,2270],"Television","Radio","News","Journalism","Content Production","Streaming","Press","Broadcasting","8x9ifN6Jf03NMJvDyKlA3rU42IdzdqE4GLp26LQVAWw",{"id":2273,"title":2274,"body":2275,"description":2390,"extension":46,"image":2391,"meta":2392,"navigation":48,"path":2393,"review":2394,"robots":10,"schemaOrg":10,"sectors":2399,"seo":2400,"services":2401,"sitemap":2402,"stem":2403,"tags":2404,"__hash__":2406},"case_studies\u002Fcase-studies\u002Foracle-finance.md","Oracle Finance",{"type":29,"value":2276,"toc":2388},[2277,2295,2346,2358,2384,2386],[67,2278,2281,2286,2289,2292],{":image":2279,"title":2280},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Foracle-finance\u002Fhero.webp\"}","Oracle Finance Case Study",[72,2282,2283],{},[75,2284,2285],{},"Oracle Financial Services – Bespoke CRM for Mortgage Advice and Commission Management",[72,2287,2288],{},"Oracle Financial Services is an FCA regulated mortgage advisory firm that employs a network of financial advisers on a commission basis. They had been using what was considered a leading off-the-shelf CRM system for financial services, but in day-to-day use it was expensive, unwieldy and hard for advisers to work with.",[72,2290,2291],{},"The system did a great deal in theory, but much of the functionality did not match Oracle’s business model. Advisers still relied on manual processes, spreadsheets and phone calls to progress cases. Capturing client information in the home, bringing it back to the office and tracking each stage of the mortgage application involved repetitive admin and re-keying. Commission calculations were complex and time consuming.",[72,2293,2294],{},"Oracle asked RD Research to design and build a bespoke CRM and paperless office system that would fit the way they actually worked.",[91,2296,2297,2339],{},[94,2298,2299,2302,2305,2308,2311,2313],{"v-slot:column-1":43},[72,2300,2301],{},"We began by analysing how Oracle’s advisers and admin staff really worked. Together with the directors we identified which functions from the old system were genuinely used, where bottlenecks occurred and where FCA rules placed extra requirements on record keeping and audit trails.",[72,2303,2304],{},"We produced a detailed specification for a bespoke CRM tailored to mortgage advice rather than generic financial services. The specification set out client fact find screens for use in the client’s home, workflow stages for each type of case and the rules for calculating commissions across different products, lenders and fee structures.",[72,2306,2307],{},"We then designed a central database and secure office system that would synchronise with laptops used by advisers. Data captured in the field would flow straight into the core CRM, creating tasks, generating standard letters and reports and updating the case pipeline without further re-keying. A “penny perfect” commission engine was implemented to calculate commission due to each adviser, including clawbacks and adjustments and to provide clear statements. Throughout development, usability was kept front and centre.",[72,2309,2310],{},"The specification evolved as new ideas emerged. The final system remained straightforward to use while becoming progressively more capable, replacing a clutter of features the old product had provided with a focused set that directly supported Oracle’s business.",[72,2312,226],{},[103,2314,2315,2318,2321,2324,2327,2330,2333,2336],{},[106,2316,2317],{},"Bespoke CRM designed specifically for mortgage sales and administration",[106,2319,2320],{},"Laptop based fact find and case entry at the client’s home with secure synchronisation",[106,2322,2323],{},"Automated workflow from enquiry through underwriting to completion",[106,2325,2326],{},"Full audit trail of advice given, documents produced and decisions to support compliance",[106,2328,2329],{},"“Penny perfect” commission engine calculating all adviser commissions",[106,2331,2332],{},"Management dashboards and reports for pipeline, income and compliance checks",[106,2334,2335],{},"Paperless office features for storing client documents, letters and evidence for each case",[106,2337,2338],{},"Simple, intuitive screens for advisers and office staff, reducing everyday errors",[94,2340,2341],{"v-slot:column-2":43},[72,2342,2343],{},[126,2344],{"alt":43,"src":2345},"\u002Fimages\u002Fcase_studies\u002Foracle-finance\u002Ftestimonial.webp",[130,2347,2348,2353],{},[94,2349,2350],{"v-slot:top":43},[72,2351,2352],{},"The new system went live on schedule and at once replaced the off-the-shelf packages that had promised much but delivered little in practice. Advisers adopted it as their sole tool for client meetings, while the office team relied on it to run the mortgage pipeline and manage commissions.",[94,2354,2355],{"v-slot:column-list":43},[140,2356],{":list":2357,"icon":143},"[\"Significant reduction in manual admin and re-keying, freeing advisers and staff to focus on clients rather than paperwork\",\"A clear, auditable record of advice and case progression, making it easier to demonstrate effective control to the FCA\",\"Better setup decisions from correlating EGT with ECU channels\",\"Accurate, automated commission calculations for every adviser, improving trust and reducing disputes and spreadsheet work\",\"Better management information on pipeline and performance, giving directors tighter control over the business\",\"Retirement of costly legacy systems and licences, replacing them with a tailored CRM that supports more efficient operations\"]",[578,2359,2360,2366,2372,2378],{},[94,2361,2362],{"v-slot:quote":43},[72,2363,2364],{},[585,2365],{"value":587},[94,2367,2368],{"v-slot:author":43},[72,2369,2370],{},[585,2371],{"value":594},[94,2373,2374],{"v-slot:title":43},[72,2375,2376],{},[585,2377],{"value":601},[94,2379,2380],{"v-slot:company":43},[72,2381,2382],{},[585,2383],{"value":608},[35,2385],{"color":37},[39,2387],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2389},[],"A tailored financial services CRM designed for mortgage advice, paperless workflows and accurate commission calculations.","images\u002Fcase_studies\u002Foracle-finance\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Foracle-finance",{"author":2395,"title":771,"company":2396,"quote":2397,"image":2398},"Andy Connolly","Oracle Financial Services","The system is now live and the results are fabulous... The system just kept getting cleverer but always remained uncomplicated to use.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Foracle.webp",[775],{"title":2274,"description":2390},[163,164],{"loc":2393},"case-studies\u002Foracle-finance",[783,2405,784,785,786,787,788,789],"Wealth Management","8R-h8PVTMO7Xs_Qr79cThyCDlALBvgz-EuzgU-Lm-ZU",{"id":2408,"title":2409,"body":2410,"description":2527,"extension":46,"image":2528,"meta":2529,"navigation":48,"path":2532,"review":2533,"robots":10,"schemaOrg":10,"sectors":2539,"seo":2541,"services":2542,"sitemap":2543,"stem":2546,"tags":2547,"__hash__":2568},"case_studies\u002Fcase-studies\u002Forganic-food.md","Organic Food",{"type":29,"value":2411,"toc":2525},[2412,2430,2483,2495,2521,2523],[67,2413,2416,2421,2424,2427],{":image":2414,"title":2415},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Forganic-food\u002Fhero.webp\"}","Organic Food Case Study",[72,2417,2418],{},[75,2419,2420],{},"Organic Food Federation – Bespoke Certification and Reporting Database",[72,2422,2423],{},"The Organic Food Federation is one of the UK’s leading national certification bodies for organic food standards, accredited by UKAS to ISO\u002FIEC 17065:2012. Their work depends on accurate tracking of licensees, products, inspections and certificates, as well as regular reporting to government.",[72,2425,2426],{},"The Federation’s existing database had become difficult to use, limited in functionality and isolated from other systems. Everyday tasks such as updating licensee records, producing certificates and preparing statutory reports for the Ministry of Agriculture, Fisheries and Food (MAFF) involved manual workarounds and export to spreadsheets. Generating MAFF returns was particularly time consuming and placed a heavy burden on staff.",[72,2428,2429],{},"RD Research were asked to design and build a replacement bespoke database system that would be easy to use, reuse legacy data, automatically create certificates and generate MAFF reports to the exact format required by the government department.",[91,2431,2432,2476],{},[94,2433,2434,2437,2440,2443,2446,2449,2451],{"v-slot:column-1":43},[72,2435,2436],{},"We began with a series of planning meetings to map Organic Food’s end to end processes: new applications, inspections, product approvals, renewals, non-conformances and reporting.",[72,2438,2439],{},"From this we wrote a detailed specification that defined everything required to support day to day operations and compliance. Wire-frame screens and prototype reports were then created so office staff could see how the new system would work before development began.",[72,2441,2442],{},"This allowed us to confirm how users searched for licensees, recorded inspections, generated certificates and prepared MAFF returns and to refine the layouts for clarity and speed of use.\nWith the specification agreed, modules were created for licensees, sites, products, inspections, fees and certification status.",[72,2444,2445],{},"Certificate templates were integrated so that up to date certificates could be generated automatically from the database at the click of a button.",[72,2447,2448],{},"A reporting engine was then implemented to produce MAFF reports in the required formats directly from live data, without exporting to spreadsheets. Throughout the project we used rapid prototyping to demonstrate progress and incorporate suggestions, ensuring the finished system matched the Organic Food’s real working practices.",[72,2450,226],{},[103,2452,2453,2456,2459,2462,2465,2468,2471,2474],{},[106,2454,2455],{},"Bespoke certification CRM tailored to organic food standards and UKAS operations",[106,2457,2458],{},"Reuse and migration of legacy data so historic records remained accessible and consistent",[106,2460,2461],{},"Intuitive screens for managing licensees, inspections, non-conformances and renewals",[106,2463,2464],{},"Automatic generation of up to date certificates directly from the database",[106,2466,2467],{},"Built-in MAFF reporting that produces statutory returns in the required format",[106,2469,2470],{},"Flexible search, filters and summary views to support day to day office work and audits",[106,2472,2473],{},"Designed for future enhancement as regulations and reporting requirements evolve",[106,2475,2049],{},[94,2477,2478],{"v-slot:column-2":43},[72,2479,2480],{},[126,2481],{"alt":43,"src":2482},"\u002Fimages\u002Fcase_studies\u002Forganic-food\u002Ftestimonial.webp",[130,2484,2485,2490],{},[94,2486,2487],{"v-slot:top":43},[72,2488,2489],{},"The new system replaced the previous database and quickly became an integral part of Organic Food’s operations. According to Office Manager Vivien McBride, the database has been in daily use since 2006 and any adjustments have been handled professionally and in good time, making it an essential part of the business.",[94,2491,2492],{"v-slot:column-list":43},[140,2493],{":list":2494,"icon":143},"[\"Significant reduction in time spent producing MAFF reports, with automatic generation from live data\",\"Easier day to day working for office staff through clear, purpose designed screens and workflows\",\"Reliable reuse of legacy data, preserving the full certification history for each licensee\",\"Faster, more consistent creation of certificates, improving service to members and licensees\",\"A stable, long-term bespoke database platform that continues to support the Organic Food Federation’s work and can be adapted as requirements change\"]",[578,2496,2497,2503,2509,2515],{},[94,2498,2499],{"v-slot:quote":43},[72,2500,2501],{},[585,2502],{"value":587},[94,2504,2505],{"v-slot:author":43},[72,2506,2507],{},[585,2508],{"value":594},[94,2510,2511],{"v-slot:title":43},[72,2512,2513],{},[585,2514],{"value":601},[94,2516,2517],{"v-slot:company":43},[72,2518,2519],{},[585,2520],{"value":608},[35,2522],{"color":37},[39,2524],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2526},[],"A bespoke certification and reporting system that automated MAFF returns, simplified compliance and improved day to day operations for a national organic body.","images\u002Fcase_studies\u002Forganic-food\u002Fthumbnail.webp",{"ogImage":2530},{"props":2531},{},"\u002Fcase-studies\u002Forganic-food",{"author":2534,"title":2535,"company":2536,"quote":2537,"image":2538},"Vivien McBride","Manager","Organic Food Federation","Organic Food Federation. Any necessary adjustments to our system have been handled very professionally and in good time. I have no hesitation in recommending RD Research to anyone requiring a bespoke database.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Foff.webp",[2540],"Food",{"title":2409,"description":2527},[163],{"loc":2532,"videos":2544,"images":2545},[],[],"case-studies\u002Forganic-food",[2548,2549,2550,2551,2552,2553,2551,2554,2555,2556,177,2557,2558,2559,2560,2561,2562,2563,2564,2565,2566,2567],"Food certification","food production","manufacturing","food standards","MAFF","organic","soil","production","farming","inspection","factory","organic certification","certificate generation","supply chain","reporting","reports","report","fsa","defra","FSA\u002FDEFRA","ZTt24RhdQSCalnEEc-9Rway8Z54a5nHTP1Vm_ZT0RkI",{"id":2570,"title":2571,"body":2572,"description":2678,"extension":46,"image":2679,"meta":2680,"navigation":48,"path":2681,"review":2682,"robots":10,"schemaOrg":10,"sectors":2687,"seo":2689,"services":2690,"sitemap":2691,"stem":2692,"tags":2693,"__hash__":2702},"case_studies\u002Fcase-studies\u002Fpi-research-cambridge.md","Pi Research Cambridge",{"type":29,"value":2573,"toc":2676},[2574,2589,2634,2646,2672,2674],[67,2575,2578,2583,2586],{":image":2576,"title":2577},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fpi-research-cambridge\u002Fhero.webp\"}","Pi Research Case Study",[72,2579,2580],{},[75,2581,2582],{},"Pi Research Cambridge – F1 and Indy Car Motorsport Data Loggers. Users: Designers, engineers and mechanics.",[72,2584,2585],{},"A motorsport electronics supplier needed a real time temperature logger for top tier series. Exhaust gas temperature had to be measured at multiple points hundreds of times per second, then streamed to the pit wall for live decisions. The system had to be compact, robust and safe around extreme heat and vibration.",[72,2587,2588],{},"Teams also wanted the data aligned with existing engine channels so engineers could spot mixture issues, misfires and emerging failures. The deadline was tight and the hardware had to integrate with existing looms and telemetry.",[91,2590,2591,2627],{},[94,2592,2593,2596,2599,2602,2605,2607],{"v-slot:column-1":43},[72,2594,2595],{},"We began on site in the garage to map the physical constraints, sensor placements and connector standards. From this we wrote a concise spec covering sampling rates, synchronisation to the ECU clock, noise rejection, alert thresholds and data paths to both onboard storage and pit side receivers.",[72,2597,2598],{},"Electronics were built around NXP DSP56F8300 Series for deterministic sampling. We used thermocouple front ends with cold junction compensation and shielding for EMI. Firmware handled scheduler driven acquisition, calibration, spike filtering and packet framing.",[72,2600,2601],{},"Our software provided a serial link into the team’s telemetry and we integrated the data to the existing system via an API. Track tests validated timing, packet loss and latency.",[72,2603,2604],{},"A supervisor console showed live traces per cylinder bank with alarm bands and the logger could fall back to local storage if the radio link degraded.",[72,2606,226],{},[103,2608,2609,2612,2615,2618,2621,2624],{},[106,2610,2611],{},"Multi point thermocouple sensing along the exhaust for detailed heat maps",[106,2613,2614],{},"High speed acquisition and logging",[106,2616,2617],{},"Real time telemetry to pit wall or resilient onboard storage",[106,2619,2620],{},"Calibration and filtering to remove noise while keeping true spikes",[106,2622,2623],{},"ECU friendly integration so temperature aligns with engine channels",[106,2625,2626],{},"Fail safe thresholds and alerts for early intervention",[94,2628,2629],{"v-slot:column-2":43},[72,2630,2631],{},[126,2632],{"alt":43,"src":2633},"\u002Fimages\u002Fcase_studies\u002Fpi-research-cambridge\u002Fexample_1.webp",[130,2635,2636,2641],{},[94,2637,2638],{"v-slot:top":43},[72,2639,2640],{},"The system met the one month delivery window and ran reliably across race weekends. Live temperature traces reached engineers with low latency, helping tune mixture and timing, spot failing components early and protect engines. Several teams adopted the solution and used it for both performance and reliability work.",[94,2642,2643],{"v-slot:column-list":43},[140,2644],{":list":2645,"icon":143},"[\"High rate, low latency data that engineers trust on the pit wall\",\"Earlier detection of hotspots, misfires and leaks to prevent DNFs\",\"Better setup decisions from correlating EGT with ECU channels\",\"Resilient operation with automatic fallback to onboard logging\",\"Compact hardware and clean integration with existing vehicle looms and radio data transmitters\"]",[578,2647,2648,2654,2660,2666],{},[94,2649,2650],{"v-slot:quote":43},[72,2651,2652],{},[585,2653],{"value":587},[94,2655,2656],{"v-slot:author":43},[72,2657,2658],{},[585,2659],{"value":594},[94,2661,2662],{"v-slot:title":43},[72,2663,2664],{},[585,2665],{"value":601},[94,2667,2668],{"v-slot:company":43},[72,2669,2670],{},[585,2671],{"value":608},[35,2673],{"color":37},[39,2675],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2677},[],"A high speed motorsport data logging system that delivered real time exhaust temperature insight, helping engineers improve performance and protect engines.","images\u002Fcase_studies\u002Fpi-research-cambridge\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fpi-research-cambridge",{"author":2683,"title":2684,"company":2685,"quote":2686,"image":2679},"Derek Taylor","Head of Design","Pi Research","RD Research did an outstanding job on what was a technically demanding project that was delivered on time and with a high degree of expertise. The data logger worked perfectly from day one and has been a great success.",[2688],"Motorsport",{"title":2571,"description":2678},[163],{"loc":2681},"case-studies\u002Fpi-research-cambridge",[2694,2695,2696,2697,2698,2699,2700,2701],"Racing","Formula 1","IndyCar","Automotive","Engineering","Performance","Telemetry","Car Tech","jIDtRwH7KTEXkhOnqPkVgOpnALGO5lPMua8DNS1C4p4",{"id":2704,"title":2705,"body":2706,"description":2840,"extension":46,"image":2841,"meta":2842,"navigation":48,"path":2843,"review":2844,"robots":10,"schemaOrg":10,"sectors":2848,"seo":2850,"services":2851,"sitemap":2852,"stem":2853,"tags":2854,"__hash__":2861},"case_studies\u002Fcase-studies\u002Fprobe-manufacturing-and-fabrication-ltd.md","Probe Manufacturing & Fabrication Ltd",{"type":29,"value":2707,"toc":2838},[2708,2726,2780,2808,2834,2836],[67,2709,2712,2717,2720,2723],{":image":2710,"title":2711},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fhero.webp\"}","Probe Oil Case Study",[72,2713,2714],{},[75,2715,2716],{},"Probe Manufacturing & Fabrication Ltd – Next-generation CRM and ERP. Users: Managers, Sales, Admin Staff, Accounts, Machine Operators.",[72,2718,2719],{},"Probe Manufacturing & Fabrication (formally Probe Oil Tools) builds precision components for offshore oil and gas, where traceability, certificates and delivery dates all matter. More than 15 years ago we inherited a legacy database that struggled with day to day operations.",[72,2721,2722],{},"Certificate packs were assembled by hand and could take hours because test data lived in multiple places. Scheduling was largely manual, machine status was unclear and managers lacked a reliable live view of WIP.",[72,2724,2725],{},"The replacement system we developed was a great success and in 2024 were given the go ahead to build on this success and develop the third generation. The goal was an updated CRM and ERP that integrated with a mobile tablet app used by the shop floor machine operators. This would improve planning, shop-floor workload, quality and dispatch, with clear dashboards and even faster flexible reporting.",[91,2727,2728,2770],{},[94,2729,2730,2733,2736,2739,2741],{"v-slot:column-1":43},[72,2731,2732],{},"For the latest version of Probe’s CRM and ERP we referred back to our original specification and looked at what needed to be updated and enhanced. From this we produced an updated specification for screens, roles, data, workflows and reports, plus the migration plan.",[72,2734,2735],{},"We also prototyped how the new machine operators tablet app would work. We met with several of the machine operators to better understand their needs. We found way that planners could see capacity and constraints at a glance. Rapid screen prototypes were built and tested.",[72,2737,2738],{},"We moved CRM and order intake first, then planning and shop floor capture, followed by quality and certificate generation. Live machine status boards and a mobile app for operators were tested on rugged tablets, with training and shadow runs before going live. Power BI dashboards and alerting were added once clean data was flowing.",[72,2740,226],{},[103,2742,2743,2746,2749,2752,2755,2758,2761,2764,2767],{},[106,2744,2745],{},"Modern CRM and ERP for customers, quotes, orders, routings and work orders",[106,2747,2748],{},"Machine operators use an app to start, pause and end operations, log faults and add notes",[106,2750,2751],{},"Live machine and job tracking with status boards, downtime reasons and escalation",[106,2753,2754],{},"Finite scheduling with constraint views, change impact and what-if scenarios",[106,2756,2757],{},"Certificate packs auto-generated from live test data, material heats and calibration records",[106,2759,2760],{},"Non-conformance, NCR and CAPA workflows with approvals and full audit trail",[106,2762,2763],{},"Inventory and batch traceability from goods-in to dispatch, with serial and heat numbers",[106,2765,2766],{},"Power BI reporting for OEE, WIP, OTIF, scrap and rework, plus customer and part numbers",[106,2768,2769],{},"Roadmap for QR code job tracking, maintenance logs and natural language queries",[94,2771,2772],{"v-slot:column-2":43},[72,2773,2774,2777],{},[126,2775],{"alt":43,"src":2776},"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fexample_1.webp",[126,2778],{"alt":43,"src":2779},"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fexample_2.webp",[130,2781,2782,2787,2792],{},[94,2783,2784],{"v-slot:top":43},[72,2785,2786],{},"At time of writing the platform has just gone live and delivering great results, with further enhancements in development. Manual certificate assembly has been replaced by one-click packs, planners have a clear picture of capacity and constraints and operators record progress and issues on the move. Management reporting is faster and more consistent and the system scales with new work.",[94,2788,2789],{"v-slot:column-list":43},[140,2790],{":list":2791,"icon":143},"[\"Significant time saved on certificate production and document packs\",\"Better schedule adherence through finite planning and live status boards\",\"Lower downtime via structured fault logging and escalation\",\"Full end to end traceability for audits and customer requirements\",\"Cleaner data for OEE, WIP and OTIF, surfaced in Power BI\",\"Faster onboarding for operators with simple mobile screens\",\"A stable foundation for QR scanning, deeper maintenance and AI-assisted queries\"]",[94,2793,2794,2799,2802,2805],{"v-slot:bottom":43},[72,2795,2796],{},[75,2797,2798],{},"Ongoing Development",[72,2800,2801],{},"The next phase involves further enhancements to the mobile app allowing for QR code-based job tracking and live machine assignment. The tablets will also be expanded to support deeper integration with maintenance logs and inventory control, ensuring greater efficiency on the factory floor.",[72,2803,2804],{},"Additionally, we are working on AI-driven solutions that will allow Probe managers to query the system using natural language. This feature will enable managers and operators to simply ask questions like “What’s the status of Job P12345?” or “Which machines are under maintenance today?” making data retrieval faster and more intuitive.",[72,2806,2807],{},"This ongoing partnership with Probe Manufacturing highlights RD Research’s commitment to continuous innovation, ensuring that their manufacturing processes remain at the cutting edge of digital transformation.",[578,2809,2810,2816,2822,2828],{},[94,2811,2812],{"v-slot:quote":43},[72,2813,2814],{},[585,2815],{"value":587},[94,2817,2818],{"v-slot:author":43},[72,2819,2820],{},[585,2821],{"value":594},[94,2823,2824],{"v-slot:title":43},[72,2825,2826],{},[585,2827],{"value":601},[94,2829,2830],{"v-slot:company":43},[72,2831,2832],{},[585,2833],{"value":608},[35,2835],{"color":37},[39,2837],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":2839},[],"A bespoke manufacturing ERP and CRM that automated certification, improved scheduling and delivered real time visibility from shop floor to management.","images\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fprobe-manufacturing-and-fabrication-ltd",{"author":2845,"title":2846,"company":2705,"quote":2847,"image":2841},"Dave Good","Quality Manager","“RD Research provided us with a fully detailed specification prior to commencing what was a technically demanding project. They were also able to suggest improvements to our original plan. These were incorporated during the development process and we now have a fully functioning system which has improved our work flow and the satisfaction of our clients",[2849],"Manufacturing",{"title":2705,"description":2840},[163,164,1044],{"loc":2843},"case-studies\u002Fprobe-manufacturing-and-fabrication-ltd",[2855,2856,2857,2858,2698,2859,2860,291],"Production","Factory","Assembly","Industrial","Machinery","Fabrication","WpCve522DXccOXz-n9rdchL3Qo687clIX0dHLWnwywc",{"id":2863,"title":2864,"body":2865,"description":3074,"extension":46,"image":3075,"meta":3076,"navigation":48,"path":3077,"review":3078,"robots":10,"schemaOrg":10,"sectors":3082,"seo":3083,"services":3084,"sitemap":3085,"stem":3086,"tags":3087,"__hash__":3088},"case_studies\u002Fcase-studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital.md","Robert Jones & Agnes Hunt Orthopaedic Hospital",{"type":29,"value":2866,"toc":3072},[2867,2907,2964,3030,3042,3068,3070],[67,2868,2873,2900],{":figure-width":2869,":image":2870,":image-width":2871,"title":2872},"225","{\"src\":\"\u002Fimages\u002Fcase_studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital\u002Fhero.webp\",\"caption\":\"Dr Chadi Rakieh and the team at robert jones and agnes hunt orthopaedic hospital\"}","900","Orthopaedic Hospital Case Study",[94,2874,2875,2880,2883,2886],{"v-slot:column-1":43},[72,2876,2877],{},[75,2878,2879],{},"Robert Jones & Agnes Hunt Orthopaedic Hospital - Patient Medical Database and Analysis",[72,2881,2882],{},"The Robert Jones & Agnes Hunt Orthopaedic Hospital (RJAH) has the highest patient numbers of all the metabolic bone units in the UK. The Hospital sees over 10,000 patients a year. Patient questionnaires, clinical notes and consent were mostly captured on paper or spreadsheets, which made analysis slow, audits difficult and longitudinal research hard to run. Clinicians needed reliable data at the point of care and researchers needed flexible queries across years of records.",[72,2884,2885],{},"RJAH asked us to build a secure, cloud system that digitises patient questionnaires, captures consent, supports clinician-entered clinical forms and produces analysis-ready datasets. Crucially, hospital teams needed to add and change questions themselves without breaking historical data. Integration to hospital systems and standardised messaging was also required. The data was then passed to 3rd party systems within the hospital and wider NHS via HL7, a set of international standards for exchanging and integrating electronic health information between different healthcare systems.",[103,2887,2888,2891,2894,2897],{},[106,2889,2890],{},"Digitised patient and clinician questionnaires",[106,2892,2893],{},"Version-controlled forms that preserve historic answers",[106,2895,2896],{},"Consent capture, audit trails and secure reporting",[106,2898,2899],{},"Foundations for HL7 based data exchange across hospital and NHS systems",[94,2901,2902],{"v-slot:column-2":43},[2903,2904],"images-figure-image",{":image":2905,"title":2906},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital\u002Fexample_1.webp\",\"caption\":\"robert jones and agnes hunt orthopaedic hospital\"}","robert jones and agnes hunt orthopaedic hospital",[1662,2908,2909,2913,2930,2947],{"color":37},[94,2910,2911],{"v-slot:title":43},[72,2912,841],{},[94,2914,2915,2919],{"v-slot:column-1":43},[1726,2916,2918],{"id":2917},"data-capture","Data capture",[103,2920,2921,2924,2927],{},[106,2922,2923],{},"Patient questionnaires with point-of-entry validation",[106,2925,2926],{},"Clinician-entered forms for structured clinical data",[106,2928,2929],{},"Configurable field types including radio, checkbox, dropdown and free text",[94,2931,2932,2936],{"v-slot:column-2":43},[1726,2933,2935],{"id":2934},"governance","Governance",[103,2937,2938,2941,2944],{},[106,2939,2940],{},"Versioned forms so edits never overwrite historic answers",[106,2942,2943],{},"Consent capture and searchable audit trails across all records",[106,2945,2946],{},"Role-based access for admins, database managers, researchers and clinicians",[94,2948,2949,2953],{"v-slot:column-3":43},[1726,2950,2952],{"id":2951},"reporting-and-integration","Reporting and integration",[103,2954,2955,2958,2961],{},[106,2956,2957],{},"Reporting that filters by demographics, conditions, dates and versions",[106,2959,2960],{},"Secure public access via time-limited magic links for patients",[106,2962,2963],{},"Foundations for HL7, EPR, DEXA and imaging links in later phases",[91,2965,2966,3006],{},[94,2967,2968,2973,2976,2981,2984,2989,2992,2997,3000,3003],{"v-slot:column-1":43},[72,2969,2970],{},[75,2971,2972],{},"Discovery and specification",[72,2974,2975],{},"We began by understanding the process that was currently in place. We worked with clinicians to produce a detailed specification covering screens, form structures, versioning rules, roles and permissions, consent handling, audit trails and reporting. Screens for patient and clinician views were reviewed and signed off before build.",[72,2977,2978],{},[75,2979,2980],{},"Versioned questionnaires",[72,2982,2983],{},"Dynamic questionnaires were built with strict version control. Any change creates a new version, so past answers remain intact and comparable. Core questions stay stable, while optional sections can evolve as research priorities change. Clinicians configure questions from an admin area using field types such as radio, checkbox, dropdown and free text.",[72,2985,2986],{},[75,2987,2988],{},"Security and access",[72,2990,2991],{},"To improve access, the public questionnaire supports magic link login for patients, while staff use role-based access on tablets or PCs. All submissions are encrypted, every change is recorded to an audit log and reporting pivots by date range, cohort and questionnaire version. HL7\u002FEPR, DEXA and imaging links are planned in later phases once the core dataset is established. Caldicott guidelines were adhered to at all stages of development.",[72,2993,2994],{},[75,2995,2996],{},"Testing and phased delivery",[72,2998,2999],{},"Testing and delivery were phased with each increment being documented. Strict validation was enforced during data migration with any erroneous data being flagged. Test scripts were written from the specification so acceptance was objective.",[72,3001,3002],{},"We ran performance checks for peak clinic usage, including security reviews on roles and encryption. We put in place post-go-live monitoring with a rollback plan.",[72,3004,3005],{},"The result was a system that supports clinic work today while keeping the data model stable enough for long-term longitudinal research.",[94,3007,3008,3013],{"v-slot:column-2":43},[72,3009,3010],{},[75,3011,3012],{},"What We Can Show",[537,3014,3016,3023],{"className":3015},[540,541,542,543],[537,3017,3018],{},[72,3019,3020],{},[126,3021],{"alt":43,"src":3022},"\u002Fimages\u002Fcase_studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital\u002Fexample_2.webp",[537,3024,3025],{},[72,3026,3027],{},[126,3028],{"alt":43,"src":3029},"\u002Fimages\u002Fsectors\u002Fmedical\u002Fquestionnaire.png",[130,3031,3032,3037],{},[94,3033,3034],{"v-slot:top":43},[72,3035,3036],{},"The system has recently gone live and early feedback from clinicians and the research team is positive. Data capture is fast and consistent, searches and reports that once took days now run in minutes and audit readiness is greatly improved. The platform gives RJAH a single source of truth for questionnaires, consent and clinical forms, while preserving the flexibility researchers need as studies evolve. As integrations roll out, the dataset will enrich care pathways and accelerate ethically approved research.",[94,3038,3039],{"v-slot:column-list":43},[140,3040],{":list":3041,"icon":143},"[\"Single source for questionnaires, consent, clinical forms, analysis and reporting\",\"Faster capture at point of care with validation and fewer errors\",\"Clinicians can update forms without breaking past records via versioning\",\"Searches, cohorts and reports in minutes not days\",\"Improved patient experience with magic link access on any device\",\"HL7 and EPR integration ready to enrich pathways and letters\",\"Supports longitudinal analysis across years to power research\",\"Much less paper handling and rekeying across clinics\",\"Scales to new clinics and studies with configurable sections\"]",[578,3043,3044,3050,3056,3062],{},[94,3045,3046],{"v-slot:quote":43},[72,3047,3048],{},[585,3049],{"value":587},[94,3051,3052],{"v-slot:author":43},[72,3053,3054],{},[585,3055],{"value":594},[94,3057,3058],{"v-slot:title":43},[72,3059,3060],{},[585,3061],{"value":601},[94,3063,3064],{"v-slot:company":43},[72,3065,3066],{},[585,3067],{"value":608},[35,3069],{"color":37},[39,3071],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3073},[],"A cloud patient data and analysis system that replaced paper with versioned questionnaires, consent tracking and rapid reporting.","images\u002Fcase_studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital",{"author":3079,"title":3080,"company":2864,"quote":3081,"image":3075},"Dr Claire Mennan","Consultant & Clinical Lead Metabolic Bone Disease","In addition to the technical build, RD Research are a fantastic team to work with, friendly, professional and highly skilled. We would not hesitate to recommend them.",[626],{"title":2864,"description":3074},[163,164],{"loc":3077},"case-studies\u002Frobert-jones-and-agnes-hunt-orthopaedic-hospital",[632,633,634,635,636,637,638,639,640],"U79oHOAqlerJ7hoodh1ff5K0KHMEZqIXriI0PpW7om0",{"id":3090,"title":3091,"body":3092,"description":3181,"extension":46,"image":3182,"meta":3183,"navigation":48,"path":3184,"review":10,"robots":10,"schemaOrg":10,"sectors":3185,"seo":3187,"services":3188,"sitemap":3189,"stem":3190,"tags":3191,"__hash__":3192},"case_studies\u002Fcase-studies\u002Fsouthern-counties-leisure.md","Southern Counties Leisure",{"type":29,"value":3093,"toc":3179},[3094,3115,3163,3175,3177],[67,3095,3098,3103,3106,3109,3112],{":image":3096,"title":3097},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fsouthern-counties-leisure\u002Fhero.webp\"}","Southern Leisure Case Study",[72,3099,3100],{},[75,3101,3102],{},"Southern Counties Leisure. Caravan sales and leisure park management. Users: Managers, Sales, Fitters, Admin Staff.",[72,3104,3105],{},"Southern Counties Leisure operate caravan and leisure parks across the south of England. To manage bookings, sales and service they used various databases including two Microsoft Access databases that did not integrate with anything.",[72,3107,3108],{},"Duplicate records and disconnected workflows made day to day work slow and hard to trust. New requirements around quoting, delivery, warranty and park operations were difficult to support at peak season and changeover days.",[72,3110,3111],{},"The business needed a single CRM to manage the full lifecycle: enquiries and quotes for caravans and lodges, orders and deliveries, plus warranty, servicing and maintenance. Data had to be cleaned, merged and structured so teams could rely on one view of customers, units, pitches and work in progress.",[72,3113,3114],{},"Cost control and customer experience were important. With reliable data, managers could track pipeline and margins and service teams could plan work and meet targets without rekeying.",[91,3116,3117,3156],{},[94,3118,3119,3122,3125,3128,3131,3134,3136],{"v-slot:column-1":43},[72,3120,3121],{},"We began by looking at the legacy data and finding out what worked and needed to be kept and what was missing.",[72,3123,3124],{},"We then talked with sales, service, workshop and park management to map how enquiries become orders, how units are prepared and delivered and how warranty and maintenance are scheduled. From this we produced a detailed specification covering screens, roles, approvals, document packs, reporting and retention.",[72,3126,3127],{},"A data audit identified duplicates and corrupt entries. We built matching rules to merge person, orders, unit and site records, then normalised models for models, options, serial numbers and pitch references. Clean data was migrated into the new system and the rest indexed into a secure archive for lookup.",[72,3129,3130],{},"Wireframes covered all key journeys: lead capture, quoting with options and upgrades, order progression, warranty claims, job cards and technician scheduling. These were reviewed and signed off before build.",[72,3132,3133],{},"Integrations were added for email and document generation, with optional links to finance and stock systems. Role based access and audit logs were enabled from day one.",[72,3135,226],{},[103,3137,3138,3141,3144,3147,3150,3153],{},[106,3139,3140],{},"Unified CRM that combines both legacy databases, dedupes records and fixes data quality",[106,3142,3143],{},"Faster quoting and fewer errors through structured pricing and options",[106,3145,3146],{},"Better aftersales control with scheduled jobs, warranty tracking and job cost visibility",[106,3148,3149],{},"Pitch allocation and occupancy views for siting and commissioning across parks",[106,3151,3152],{},"Owner portal for statements, documents and maintenance requests",[106,3154,3155],{},"Health and safety compliance checks built in for maintenance",[94,3157,3158],{"v-slot:column-2":43},[72,3159,3160],{},[126,3161],{"alt":43,"src":3162},"\u002Fimages\u002Fcase_studies\u002Fsouthern-counties-leisure\u002Fexample_2.webp",[130,3164,3165,3170],{},[94,3166,3167],{"v-slot:top":43},[72,3168,3169],{},"The new CRM replaces the legacy databases with one reliable source of truth. Quoting and ordering are faster, occupancy and pitch allocation are clearer and PPM and warranty work are planned and tracked from a single view. The solution is scalable for additional parks and product lines.",[94,3171,3172],{"v-slot:column-list":43},[140,3173],{":list":3174,"icon":143},"[\"One database for customers, owners, units, pitches, orders and service history\",\"Faster quoting with dynamic pricing, packages and add-ons, fewer errors at checkout\",\"Better after-sales control with scheduled PPM, warranty tracking and job cost visibility\",\"Cleaner reporting on occupancy rate, revenue per pitch and SLA performance\",\"No rekeying due to integrations and standardised documents\",\"A modern foundation ready for channel manager or OTA links if needed\"]",[35,3176],{"color":37},[39,3178],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3180},[],"A bespoke CRM for leisure parks that replaced legacy databases with a single system for sales, delivery, warranty and maintenance.","images\u002Fcase_studies\u002Fsouthern-counties-leisure\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fsouthern-counties-leisure",[3186],"Leisure",{"title":3091,"description":3181},[163,164],{"loc":3184},"case-studies\u002Fsouthern-counties-leisure",[422,423,424,425,426,427,428,429,430],"euhGtINIj1aCYeMGea4vpQYesR8xd-1zoqih1mD9wLI",{"id":3194,"title":3195,"body":3196,"description":3304,"extension":46,"image":3305,"meta":3306,"navigation":48,"path":3307,"review":3308,"robots":10,"schemaOrg":10,"sectors":3313,"seo":3315,"services":3316,"sitemap":3317,"stem":3318,"tags":3319,"__hash__":3320},"case_studies\u002Fcase-studies\u002Fuk-general-insurance.md","UK General Insurance",{"type":29,"value":3197,"toc":3302},[3198,3213,3260,3272,3298,3300],[67,3199,3202,3207,3210],{":image":3200,"title":3201},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fuk-general-insurance\u002Fhero.webp\"}","UK General Case Study",[72,3203,3204],{},[75,3205,3206],{},"UK General Insurance - Insurance Management, Medical Database and CRM. Users: Management, Call Centre Staff and External Agents",[72,3208,3209],{},"UK General Insurance needed a single platform to support a 90 seat call centre and more than 200 partner sites. Data lived in separate systems that did not talk to each other, so quoting and reporting involved rekeying, delays and errors.",[72,3211,3212],{},"The business wrote both prime and sub prime travel cover, with medical risk playing a critical role in pricing and eligibility. Agents had to capture trip details, ask structured health questions and enter these answers into a separate third party medical database called Healix. They used the results to calculate premiums. RD Research were tasked with integrating this 3rd Party medical database with their internal systems and delivering a single system to be used by call centre staff that would speed up the entire process. To also then produce compliant documents and policy schedules and pass clean data to finance and MI.",[91,3214,3215,3254],{},[94,3216,3217,3220,3223,3226,3229,3231],{"v-slot:column-1":43},[72,3218,3219],{},"We worked with managers and underwriters and UK General’s IT department to map journeys from first enquiry to policy issue and renewal. From this we produced a detailed specification for screens, scripts, pricing tables, medical rules, documents, roles and audit requirements, plus the partner distribution model.",[72,3221,3222],{},"Wireframes and a clickable prototype covered the agent desktop, medical screening flow, pricing engine outputs and document packs. We agreed data migration, performance targets for peak call volumes and clear SLAs for partner API usage.",[72,3224,3225],{},"Development was phased. Phase one delivered the call centre CRM, the pricing engine and the integration to the Healix medical database, along with document generation and MI.",[72,3227,3228],{},"Phase two added a self service web journey for customers and a secure portal for external agents.",[72,3230,226],{},[103,3232,3233,3236,3239,3242,3245,3248,3251],{},[106,3234,3235],{},"Call centre CRM for trip capture, medical disclosures and instant quotes",[106,3237,3238],{},"Integration with the Healix medical database for automated risk and pricing",[106,3240,3241],{},"Flexible pricing with age, destination and cover options, including opt outs and discounts",[106,3243,3244],{},"Partner distribution via APIs and portals for 200+ external agents",[106,3246,3247],{},"Document packs and schedules generated automatically with full audit trails",[106,3249,3250],{},"Payments, commissions and MI with live dashboards for sales and performance",[106,3252,3253],{},"Role based access and compliance controls across the policy lifecycle",[94,3255,3256],{"v-slot:column-2":43},[871,3257],{"caption":3258,"src":3259},"The core engine developed by RD Research was used by hundreds of agents including the Telegraph Newspaper","\u002Fimages\u002Fcase_studies\u002Fuk-general-insurance\u002Ftelegraph.webp",[130,3261,3262,3267],{},[94,3263,3264],{"v-slot:top":43},[72,3265,3266],{},"The platform replaced multiple tools and supported both call centre and web channels. Quoting became faster and more accurate, medical risk was handled consistently and agents and partners received clear documents and MI. The number of agents grew significantly and included major brands such as the Telegraph Newspaper.",[94,3268,3269],{"v-slot:column-list":43},[140,3270],{":list":3271,"icon":143},"[\"Single source for enquiries, quotes, policies and documents\",\"Faster time to quote with fully integrated medical screening and automated price calculation\",\"Fewer errors and no rekeying through clean integrations and data validation\",\"Higher conversion rates and better service for agents, partners and customers\",\"Strong compliance with auditable journeys and controlled access\"]",[578,3273,3274,3280,3286,3292],{},[94,3275,3276],{"v-slot:quote":43},[72,3277,3278],{},[585,3279],{"value":587},[94,3281,3282],{"v-slot:author":43},[72,3283,3284],{},[585,3285],{"value":594},[94,3287,3288],{"v-slot:title":43},[72,3289,3290],{},[585,3291],{"value":601},[94,3293,3294],{"v-slot:company":43},[72,3295,3296],{},[585,3297],{"value":608},[35,3299],{"color":37},[39,3301],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3303},[],"How an insurer unified quoting, medical screening and policy management into a single scalable platform.","images\u002Fcase_studies\u002Fuk-general-insurance\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fuk-general-insurance",{"author":3309,"title":3310,"company":3311,"quote":3312,"image":3305},"Chris Gorney","Head of Marketing","UK Underwriting Ltd","RD Research have successfully delivered an integrated system that meets or exceeds or expectations in every way. We will continue to use their services and I can highly recommend them",[3314],"Insurance",{"title":3195,"description":3304},[163],{"loc":3307},"case-studies\u002Fuk-general-insurance",[783,2405,784,785,786,787,788,789],"j8BayPJO9bkV4bm2tHm-KrJtbdk9ZZJDDbS5rTiKcDU",{"id":3322,"title":3323,"body":3324,"description":3435,"extension":46,"image":3436,"meta":3437,"navigation":48,"path":3438,"review":3439,"robots":10,"schemaOrg":10,"sectors":3445,"seo":3446,"services":3447,"sitemap":3448,"stem":3449,"tags":3450,"__hash__":3451},"case_studies\u002Fcase-studies\u002Fvilcol-ltd.md","Vilcol Ltd",{"type":29,"value":3325,"toc":3433},[3326,3341,3391,3403,3429,3431],[67,3327,3330,3335,3338],{":image":3328,"title":3329},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fvilcol-ltd\u002Fhero.webp\"}","Vilcol Case Study",[72,3331,3332],{},[75,3333,3334],{},"Vilcol Ltd – Trace and Financial Collection System. Users: Managers, Admin, Clients",[72,3336,3337],{},"Vilcol is an FCA regulated business. Their legacy database was more than 25 years old, undocumented and slow. It could not integrate with modern tools, which meant rekeying, limited reporting and growing operational risk.",[72,3339,3340],{},"Vilcol needed a single, modern platform to manage tracing and collections from first instruction to closure. The goals were faster case handling, accurate client billing, clearer MI and full compliance with FCA rules and data protection.",[91,3342,3343,3382],{},[94,3344,3345,3348,3351,3354,3357,3359],{"v-slot:column-1":43},[72,3346,3347],{},"We began by documenting the existing legacy system, including tracing, collections, finance and client services to understand every step, data item and SLA. From this we produced a detailed specification covering screens, workflows, roles and permissions, document templates, audit requirements and management information.",[72,3349,3350],{},"Wireframes were created for all core journeys including case intake, tracing actions, payment arrangements, billing and reporting. These were reviewed with operational leads to ensure the new workflows matched real life.",[72,3352,3353],{},"We built APIs for payments and messaging, integrated document generation and call recording and designed bulk import tools to migrate historic cases without downtime. The legacy data had no validation, so a data import tool was built to ensure that the imported data followed the new validation rules.",[72,3355,3356],{},"Go live followed a phased plan. Teams received training and ran a short parallel period before switching fully. Monitoring and a post-launch backlog ensured rapid iteration based on user feedback.",[72,3358,226],{},[103,3360,3361,3364,3367,3370,3373,3376,3379],{},[106,3362,3363],{},"Integrated trace and collection workflow from intake to closure with task lists and SLAs",[106,3365,3366],{},"Client and subject management with duplicate detection and full contact history",[106,3368,3369],{},"Flexible commissions, automated invoicing and real time payment tracking",[106,3371,3372],{},"Document packs and letter templates with scheduled email and SMS",[106,3374,3375],{},"Call recording links and comprehensive audit trails for each action",[106,3377,3378],{},"Custom reports for cases, payments, ageing and client performance",[106,3380,3381],{},"Role based access and granular permissions to protect sensitive data",[94,3383,3384,3388],{"v-slot:column-2":43},[871,3385],{"caption":3386,"src":3387},"Reproduced with permission. As these are real systems data has been blurred to ensure confidentiality","\u002Fimages\u002Fcase_studies\u002Fvilcol-ltd\u002Fexample_1.webp",[871,3389],{"caption":873,"src":3390},"\u002Fimages\u002Fcase_studies\u002Fvilcol-ltd\u002Fexample_2.webp",[130,3392,3393,3398],{},[94,3394,3395],{"v-slot:top":43},[72,3396,3397],{},"The new platform replaces the DOS system with a single source of truth and faster, more reliable processing. Phased rollout delivered immediate gains in speed and visibility and the system continues to evolve with new enhancements.",[94,3399,3400],{"v-slot:column-list":43},[140,3401],{":list":3402,"icon":143},"[\"Shorter time to first action and faster case progression\",\"Students and employers find relevant courses quickly with better filters\",\"Fewer errors through validation, templates and duplicate checks\",\"Penny accurate invoicing and commissions with clear reporting for management\",\"Strong compliance with full audit trails and controlled access\",\"Lower total cost of ownership compared with generic subscription tools\",\"Better client experience via timely updates and accurate reporting\",\"Scales cleanly as volumes grow and new services are added\"]",[578,3404,3405,3411,3417,3423],{},[94,3406,3407],{"v-slot:quote":43},[72,3408,3409],{},[585,3410],{"value":587},[94,3412,3413],{"v-slot:author":43},[72,3414,3415],{},[585,3416],{"value":594},[94,3418,3419],{"v-slot:title":43},[72,3420,3421],{},[585,3422],{"value":601},[94,3424,3425],{"v-slot:company":43},[72,3426,3427],{},[585,3428],{"value":608},[35,3430],{"color":37},[39,3432],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3434},[],"A modern trace and collections platform that replaced legacy systems, improved case handling and delivered FCA compliant workflows with clear financial reporting.","images\u002Fcase_studies\u002Fvilcol-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fvilcol-ltd",{"author":3440,"title":3441,"company":3442,"quote":3443,"image":3444},"Steve Rowlands","Managing Director","Vilcol","RD Research have proved to be outstanding value for money. The finished system came in on budget and I have no hesitation in recommending them.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Fvilcol.webp",[775],{"title":3323,"description":3435},[163,164],{"loc":3438},"case-studies\u002Fvilcol-ltd",[783,2405,784,785,786,787,788,789],"xZYN-2lThdSV4BUZ0Q1fTAZEq2Aq7hYbTFdOE7097rg",{"id":3453,"title":3454,"body":3455,"description":3561,"extension":46,"image":3562,"meta":3563,"navigation":48,"path":3568,"review":3569,"robots":10,"schemaOrg":3573,"sectors":3574,"seo":3576,"services":3577,"sitemap":3578,"stem":3581,"tags":3582,"__hash__":3585},"case_studies\u002Fcase-studies\u002Fwaste-trace.md","Waste Trace",{"type":29,"value":3456,"toc":3559},[3457,3472,3517,3529,3555,3557],[67,3458,3461,3466,3469],{":image":3459,"title":3460},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fwaste-trace\u002Fhero.webp\"}","Waste Trace Case Study",[72,3462,3463],{},[75,3464,3465],{},"Inerto and Burnside Energy — Waste Trace CRM and Booking Platform. Users: Managers, Sales Staff, Hauliers",[72,3467,3468],{},"Inerto and Burnside Energy were growing quickly, handling more customers, hauliers and disposal partners across multiple sites. Work was tracked in spreadsheets and inboxes, which made it hard to manage sales follow ups, create bookings and reconcile weighbridge tickets. Off the shelf CRMs could not handle waste specific workflows like duty of care records, EWC codes and weighbridge validation.",[72,3470,3471],{},"The companies needed a single platform that joined up sales, bookings, weighbridge evidence and invoicing. It had to support mobile sales teams, match customers to compliant recyclers and integrate with finance without rekeying.",[91,3473,3474,3510],{},[94,3475,3476,3479,3482,3485,3487],{"v-slot:column-1":43},[72,3477,3478],{},"We spent time working with sales, operations and finance to map the process from first contact to collection, disposal and invoice. A detailed specification covered roles, sales process, call workflows, booking rules, weighbridge evidence, documents and reporting.",[72,3480,3481],{},"Wireframes for the sales desktop, mobile call lists, booking screens and finance checks were reviewed before build.",[72,3483,3484],{},"We developed the CRM and call workflows first, then the booking engine and haulier allocation, followed by weighbridge ticket handling and QuickBooks integration. Data migration moved active customers and opportunities into Waste Trace, with de-duplication rules to clean contacts. Pilot users tested each module before being made live.",[72,3486,226],{},[103,3488,3489,3492,3495,3498,3501,3504,3507],{},[106,3490,3491],{},"Centralised CRM for accounts, sites, contacts, opportunities and call history",[106,3493,3494],{},"Automated call lists on mobile with outcomes, next actions and SLA reminders",[106,3496,3497],{},"Integrated booking for collections and deliveries, haulier selection and capacity checks",[106,3499,3500],{},"Weighbridge ticket management with digital upload, validation and linkage to bookings",[106,3502,3503],{},"Duty of care and EWC capture with Waste Transfer Notes and document packs",[106,3505,3506],{},"QuickBooks integration for invoices, payments, surcharges and reconciliations",[106,3508,3509],{},"Reporting and dashboards for pipeline, conversion, service levels and margin",[94,3511,3512],{"v-slot:column-2":43},[72,3513,3514],{},[126,3515],{"alt":43,"src":3516},"\u002Fimages\u002Fcase_studies\u002Fwaste-trace\u002Fexample_1.webp",[130,3518,3519,3524],{},[94,3520,3521],{"v-slot:top":43},[72,3522,3523],{},"Waste Trace replaced multiple manual systems with one reliable platform that sales and operations use every day. Calls are structured, bookings are created in minutes and weighbridge evidence is linked to the correct job. Finance receives clean data for invoices and reconciliations and managers see live performance.",[94,3525,3526],{"v-slot:column-list":43},[140,3527],{":list":3528,"icon":143},"[\"One source of truth for customers, bookings and weighbridge records\",\"Faster sales cycles through automated call lists and clear next actions\",\"Fewer errors and less rekeying via QuickBooks and document generation\",\"Strong compliance with EWC codes, duty of care and WTN packs\",\"Scales cleanly as volumes grow and new hauliers and customers are added\"]",[578,3530,3531,3537,3543,3549],{},[94,3532,3533],{"v-slot:quote":43},[72,3534,3535],{},[585,3536],{"value":587},[94,3538,3539],{"v-slot:author":43},[72,3540,3541],{},[585,3542],{"value":594},[94,3544,3545],{"v-slot:title":43},[72,3546,3547],{},[585,3548],{"value":601},[94,3550,3551],{"v-slot:company":43},[72,3552,3553],{},[585,3554],{"value":608},[35,3556],{"color":37},[39,3558],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3560},[],"How a growing waste business unified sales, bookings, weighbridge data and finance in one scalable platform","images\u002Fcase_studies\u002Fwaste-trace\u002Fthumbnail.webp",{"head":3564,"ogImage":3566},{"script":3565},[],{"props":3567},{},"\u002Fcase-studies\u002Fwaste-trace",{"author":3570,"title":771,"company":3571,"quote":3572,"image":3562},"Charlotte Heather","Inerto","The system was developed to meet our exact requirements putting us well ahead of our competitors. The CRM has worked perfectly and made a positive difference to our business. They are a great company to work with and our relationship will continue into the future",{"_resolver":281},[3575],"Waste Management",{"title":3454,"description":3561},[163,164],{"loc":3568,"videos":3579,"images":3580},[],[],"case-studies\u002Fwaste-trace",[291,292,293,294,295,296,297,298,3583,3584],"recycling","rubbish","aoX7EK2vfvVgGr7nlI-WULA7ieP7IjOuBe3VGV9rZxo",{"id":3587,"title":3588,"body":3589,"description":3689,"extension":46,"image":3690,"meta":3691,"navigation":48,"path":3692,"review":10,"robots":10,"schemaOrg":10,"sectors":3693,"seo":3695,"services":3696,"sitemap":3697,"stem":3698,"tags":3699,"__hash__":3707},"case_studies\u002Fcase-studies\u002Fwest-one-loans-ltd.md","West One Loans",{"type":29,"value":3590,"toc":3687},[3591,3609,3648,3663,3683,3685],[67,3592,3595,3600,3603,3606],{":image":3593,"title":3594},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fwest-one-loans-ltd\u002Fhero.webp\"}","West One Loans Case Study",[72,3596,3597],{},[75,3598,3599],{},"West One Loans Ltd - Financial Management System, London. Users: Management, sales, admin, clients.",[72,3601,3602],{},"The company was a successful bridging loan provider but operated an array of different databases and spreadsheets. This was inefficient and error prone. Their goal was to become a penny perfect business and to have a single system that did everything.",[72,3604,3605],{},"RD Research developed a bespoke financial management system named Rialto for West One Loans prior to their acquisition by Enra Specialist Finance Group.",[72,3607,3608],{},"Designed for efficiency and scalability Rialto supports unlimited users, automates key workflows and integrates underwriting, investor management and regulatory compliance into a single platform.",[91,3610,3611,3642],{},[94,3612,3613,3616,3619,3622,3625],{"v-slot:column-1":43},[72,3614,3615],{},"We worked closely with West One management to define exactly what was needed for every aspect of the business; funding, servicing and reporting end to end. We then produced a detailed specification covering screens, workflows, roles, documents and MI.",[72,3617,3618],{},"All screens were created in wireframe before development work started. This gave everyone the opportunity to comment and discuss improvements.  In all there were 35 screens linked to a custom dashboard module meaning each manager and director could create their own unique view of what they wanted or needed to see.",[72,3620,3621],{},"The system was then built module by module, with weekly reviews tied to the spec, testing and pilot rollouts of each module and training ahead of phased go-live.",[72,3623,3624],{},"What we built inside Rialto",[103,3626,3627,3630,3633,3636,3639],{},[106,3628,3629],{},"Loan and investor management that tracks cases from enquiry to redemption, links funders and automates all correspondence.",[106,3631,3632],{},"Underwriting and risk with financial data capture, scoring, document checklists and automated credit checks.",[106,3634,3635],{},"Workflow automation for valuations, solicitor instructions and investor agreements, with tasks, reminders and SLAs.",[106,3637,3638],{},"Reporting and compliance that produces funder statements, investment summaries, arrears and audit trails on demand.",[106,3640,3641],{},"Scalability and access for unlimited users with granular permissions and activity logs.",[94,3643,3644],{"v-slot:column-2":43},[871,3645],{"caption":3646,"src":3647},"An example of a wireframe layout of a typical screen from the specification","\u002Fimages\u002Fcase_studies\u002Fwest-one-loans-ltd\u002Fexample.webp",[130,3649,3650,3658],{},[94,3651,3652,3655],{"v-slot:top":43},[72,3653,3654],{},"Rialto replaced multiple tools with one source of truth. Case progress, funds and communications are consistent and visible, errors dropped and routine tasks complete in minutes rather than hours. Management gets clear MI on pipeline, arrears and performance; investors receive accurate, timely statements.",[72,3656,3657],{},"The platform was delivered on time and on budget and set the standard for a penny-perfect lending operation.",[94,3659,3660],{"v-slot:column-list":43},[140,3661],{":list":3662,"icon":143},"[\"One platform replaced spreadsheets and siloed databases, giving a single source of truth\",\"Custom dashboards deliver the right data to the right people\",\"Rekeying and manual errors dropped thanks to automated workflows and validation\",\"Penny perfect across the entire system\",\"Lower admin load for all users\",\"Management could easily report on anything within the system then save the template for future use\",\"Routine tasks completed in minutes with templated letters, checklists and reminders\",\"Full integration with 3rd party systems including accounting software\",\"Real time views on pipeline, arrears, funding and performance for management\",\"Delivered on time and on budget in a phased rollout\"]",[578,3664,3665,3670,3675,3679],{},[94,3666,3667],{"v-slot:quote":43},[72,3668,3669],{},"RD Research built a comprehensive system that met all our needs and added valuable capability we had not anticipated. Their expertise and clear communication made the project straightforward from start to finish. I would recommend them without hesitation.",[94,3671,3672],{"v-slot:author":43},[72,3673,3674],{},"David Kreeger",[94,3676,3677],{"v-slot:title":43},[72,3678,3441],{},[94,3680,3681],{"v-slot:company":43},[72,3682,3588],{},[35,3684],{"color":37},[39,3686],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3688},[],"How a specialist lender consolidated underwriting, investor management and compliance into one scalable system.","images\u002Fcase_studies\u002Fwest-one-loans-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fwest-one-loans-ltd",[3694],"Banking",{"title":3588,"description":3689},[163],{"loc":3692},"case-studies\u002Fwest-one-loans-ltd",[3700,3701,3702,3703,3704,3705,3706],"Banks","Financial Institutions","Lending","Credit","Investment","Retail Banking","Commercial Banking","QwkZwNtzhm3T0IN5iuwBnPMLu7-9gepVHnGp7aXFeYE",{"id":3709,"title":3710,"body":3711,"description":3825,"extension":46,"image":3826,"meta":3827,"navigation":48,"path":3828,"review":10,"robots":10,"schemaOrg":10,"sectors":3829,"seo":3830,"services":10,"sitemap":3831,"stem":3832,"tags":3833,"__hash__":3841},"case_studies\u002Fcase-studies\u002Fwordpress-plugin.md","WordPress Plugin",{"type":29,"value":3712,"toc":3823},[3713,3731,3780,3798,3819,3821],[67,3714,3717,3722,3725,3728],{":image":3715,"title":3716},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fwordpress-plugin\u002Fhero.webp\"}","WordPress Plugin Case Study",[72,3718,3719],{},[75,3720,3721],{},"Mawatynki – Token Based Pay Per View for Dementia Education",[72,3723,3724],{},"Medical educator Nicky Taylor, creates specialist video content to help families and professionals support people living with dementia. Nicky runs a WordPress based education site and wanted visitors to buy credits and spend them on the specific videos that mattered to them.",[72,3726,3727],{},"No off the shelf WordPress paywall and membership plugins could meet this requirement. Tools like Restrict Content Pro focused on subscriptions or simple pay per view and could not combine token bundles, per video spending and a visible wallet balance, all while working with DRM protected video hosting. After weeks of research, Nicky was repeatedly told that the token system she wanted “could not be done”.",[72,3729,3730],{},"Eventually RD Research were recommended to her. We were asked to design a bespoke WordPress plugin that would deliver a token based pay per view model with a simple experience for carers, families and clinicians and a sustainable business model for the site.",[91,3732,3733,3772],{},[94,3734,3735,3738,3741,3744,3747,3749],{"v-slot:column-1":43},[72,3736,3737],{},"We began by reviewing the existing Restrict Content Pro setup and mapping the key journeys: a new visitor arriving on a video page, a family carer buying a small bundle of credits and returning professional users who would top up regularly.",[72,3739,3740],{},"We produced a concise functional specification for a custom plugin to replace the subscription workaround. We then designed a token engine that tracks purchases, balance changes and usage history per user.",[72,3742,3743],{},"Admins can configure bundles such as “1 token for £1” and “10 tokens for £6” from within WordPress and the plugin integrates with existing e-commerce tools for payments, receipts and tax handling. The solution uses page level access control so that when a user with sufficient tokens visits a protected video page, the plugin checks their balance, records the spend and grants access.",[72,3745,3746],{},"To work with DRM, the plugin protects the video page URL rather than the underlying media file. Admin screens allow Nicky to see token purchases and usage and new videos are brought under token control with minimal extra configuration. The result is a focused, maintainable piece of custom software development built to WordPress standards.",[72,3748,226],{},[103,3750,3751,3754,3757,3760,3763,3766,3769],{},[106,3752,3753],{},"Bespoke WordPress plugin for token based pay per view of video content",[106,3755,3756],{},"Configurable token bundles and discounts managed from the WordPress admin",[106,3758,3759],{},"Per user wallet with visible token balance and automatic deduction on viewing",[106,3761,3762],{},"DRM aware access control by protecting page URLs rather than direct video files",[106,3764,3765],{},"Integration with existing WordPress user accounts and payment processing",[106,3767,3768],{},"Automatic inclusion of new videos in the token system with minimal admin overhead",[106,3770,3771],{},"Usage logging to support customer queries and understand which topics are most popular",[94,3773,3774,3777],{"v-slot:column-2":43},[126,3775],{"src":3776},"\u002Fimages\u002Fcase_studies\u002Fwordpress-plugin\u002Fexample_1.webp",[126,3778],{"src":3779},"\u002Fimages\u002Fcase_studies\u002Fwordpress-plugin\u002Fexample_2.webp",[130,3781,3782,3793],{},[94,3783,3784,3787,3790],{"v-slot:top":43},[72,3785,3786],{},"The new token based system gave a medical site exactly what the owner had originally envisaged: a clear and fair way to monetise specialist dementia content on a per view basis. Visitors can now choose a bundle that suits their budget, see their credit balance and decide which videos to watch without committing to an ongoing subscription.",[72,3788,3789],{},"The bespoke plugin has removed the complexity and compromises of generic membership tools. Admin time has reduced, reporting is clearer and adding a new monthly video is now a simple, repeatable task. The solution respects DRM constraints while keeping the user experience smooth and predictable.",[72,3791,3792],{},"The project shows how a custom WordPress plugin and targeted digital content monetisation can unlock models that off the shelf products cannot support, aligning technology with the real needs of dementia education providers and their audiences.",[94,3794,3795],{"v-slot:column-list":43},[140,3796],{":list":3797,"icon":143},"[\"Higher conversion from occasional visitors who can buy small, low commitment token bundles\",\"Clearer user experience with visible token balances and predictable pay per view access\",\"Reduced admin effort for Nicky’s team when adding new videos or changing pricing\",\"A DRM compatible solution that protects content without compromising usability\",\"Better insight into viewer behaviour and popular topics through token usage data\"]",[578,3799,3800,3805,3810,3814],{},[94,3801,3802],{"v-slot:quote":43},[72,3803,3804],{},"After searching both nationally and internationally and talking to numerous developers we had almost given up hope of finding anyone capable of doing exactly what we needed. Fortunately, we found RD Research Ltd and established that they were, indeed, able to assist us.",[94,3806,3807],{"v-slot:author":43},[72,3808,3809],{},"Nicky Taylor",[94,3811,3812],{"v-slot:title":43},[72,3813,771],{},[94,3815,3816],{"v-slot:company":43},[72,3817,3818],{},"Mawatynki",[35,3820],{"color":37},[39,3822],{"color":41},{"title":43,"searchDepth":44,"depth":44,"links":3824},[],"A custom WordPress plugin that replaced subscriptions with token based access for specialist education content.","images\u002Fcase_studies\u002Fwordpress-plugin\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fwordpress-plugin",[1040],{"title":3710,"description":3825},{"loc":3828},"case-studies\u002Fwordpress-plugin",[3834,3835,3836,3837,3838,3839,3840],"Websites","WordPress","UI\u002FUX","Plugins","Web Development","Online 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