[{"data":1,"prerenderedAt":1788},["ShallowReactive",2],{"app_header_services":3,"index":25,"\u002F_":206,"\u002F-section":222,"footer-services":1782},[4,8,13,17,21],{"title":5,"shortTitle":5,"icon":6,"path":7},"Bespoke Databases","i-lucide-database","\u002Four-services\u002Fbespoke-databases",{"title":9,"shortTitle":10,"icon":11,"path":12},"CRM & ERP Business Systems",null,"i-lucide-building-2","\u002Four-services\u002Fcrm-erp",{"title":14,"shortTitle":10,"icon":15,"path":16},"Mobile Apps","i-lucide-smartphone","\u002Four-services\u002Fmobile-apps",{"title":18,"shortTitle":10,"icon":19,"path":20},"Ecommerce","i-lucide-handshake","\u002Four-services\u002Fecommerce-integration",{"title":22,"shortTitle":10,"icon":23,"path":24},"AI Agents","i-lucide-bot","\u002Four-services\u002Fai-agents",{"id":26,"title":27,"body":28,"description":196,"extension":197,"meta":198,"navigation":200,"path":201,"robots":10,"schemaOrg":10,"seo":202,"sitemap":203,"stem":204,"__hash__":205},"pages\u002Findex.md","Bespoke CRM & Database Development Company, Norfolk",{"type":29,"value":30,"toc":193},"minimark",[31,60,77,96,186,190],[32,33,36,40,43,46,49,52],"home-hero",{"button-label":34,"image-src":35},"Contact Us","\u002Fimages\u002Fhome\u002Fhero\u002Fhero-trial.jpg",[37,38,39],"p",{},"We have been solving technical problems successfully for over 20 years. If you are looking for a team of expert, degree qualified developers, that are experienced in data and software systems please read on.",[37,41,42],{},"We are UK based and work with a wide range of organisations and businesses from SMEs and Hospitals to research institutes.",[37,44,45],{},"Why do we develop fully bespoke?",[37,47,48],{},"Different organisations and businesses have different needs where differences matter. You can find generic off the shelf CRM, HRM and ERP systems everywhere, but they are unlikely do all the things you need them to.",[37,50,51],{},"We have experience in many market sectors and if you would like to see more specific examples or to find out how flexible we can be, drop us a line. You will be talking to a developer not a sales team.",[37,53,54],{},[55,56,59],"span",{"className":57},[58],"text-sm","Like all our software, the copy in this site was written by a human.",[61,62,63],"home-second-section",{},[64,65,67],"template",{"v-slot:title":66},"",[68,69,71,72],"h2",{"id":70},"a-combination-of-systems-we-develop-what-you-need","A Combination Of Systems? 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Call us today.","md",{"image":199},"images\u002Fhome\u002Fhero\u002Fhero-trial.jpg",true,"\u002F",{"title":27,"description":196},{"loc":201},"index","Ji9_bZ48HmM7HZkF_SQXuNh436M9HBRCcsYNQWsNs5Y",[207,210,213,216,219],{"title":5,"image":208,"path":7,"description":209,"icon":6},"\u002Fimages\u002Fservices\u002Fdatabases.webp","Bespoke database development services for organisations that need a system tailored to their workflow. We design, build, integrate and support custom databases, with no charge for bug fixes.",{"title":9,"image":211,"path":12,"description":212,"icon":11},"\u002Fimages\u002Fservices\u002Fcrm-erp.webp","Built around your exact work flow requirements. These flexible business systems greatly improve efficiency and can be easily adapted over time. No licence fees, you own the system outright",{"title":14,"image":214,"path":16,"description":215,"icon":15},"\u002Fimages\u002Fservices\u002Fmobile-apps.webp","Bespoke mobile app development for iOS and Android, delivering secure, offline ready apps that integrate seamlessly with your systems.",{"title":18,"image":217,"path":20,"description":218,"icon":19},"\u002Fimages\u002Fservices\u002Fecommerce-integration.webp","We deliver bespoke CRM, database, Ecommerce and integration work for agencies and other businesses.",{"title":22,"image":220,"path":24,"description":221,"icon":23},"\u002Fimages\u002Fservices\u002Fai-agent.webp","Bespoke AI agents that automate repetitive tasks, follow your business rules and integrate securely with your systems to save time and reduce cost.",[223,430,586,731,901,1040,1191,1326,1489,1623],{"id":224,"title":225,"body":226,"description":400,"extension":197,"image":401,"meta":402,"navigation":200,"path":403,"review":404,"robots":10,"schemaOrg":10,"sectors":410,"seo":412,"services":413,"sitemap":416,"stem":417,"tags":418,"__hash__":429},"case_studies\u002Fcase-studies\u002Faston-healthcare-centre.md","Aston Healthcare Centre",{"type":29,"value":227,"toc":398},[228,248,347,362,394,396],[229,230,233,239,242,245],"case-study-hero-section",{":image":231,"title":232},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fhero.webp\"}","Aston Hospital Case Study",[37,234,235],{},[236,237,238],"strong",{},"Aston Healthcare Centre - Outreach Health Workers and Patient Care. Users: Doctors, Clinicians, Midwives, Social Services and Admin Staff.",[37,240,241],{},"A new multi-million-pound health centre became the hub for more than 300 outreach staff across Birmingham. This was all about data capture and reporting.",[37,243,244],{},"The Trust needed a secure, clinician-friendly platform to coordinate care across teams, standardise records and produce reliable reports for managers and commissioners. A significant challenge was to evidence the work being done that resulted in positive outcomes for patients. Thousands of interventions took place each year and each of these needed to be tracked. There were over a hundred different categories of intervention with these branching into sub categories. The task of reporting on these interventions was considerable often taking staff weeks to collate and it was prone to errors. It was then difficult to query and validate the results.",[37,246,247],{},"The new system had to allow large numbers of users to enter interventions quickly and easily and then to enable management to generate reports in minutes. Interventions were delivered at hundreds of locations across the city of Birmingham from health centres to GP surgeries and even schools. All of these had to be tracked as well. The go-live date of 1 April was fixed and non-negotiable.",[249,250,251,307],"case-study-process-section",{},[64,252,253,256,259,262,265,268,271,274,296,301,304],{"v-slot:column-1":66},[37,254,255],{},"We spent time on site with managers, clinicians, outreach teams, midwives and admin staff to see real work in context. We mapped patient pathways, agreed the data to capture and listed the reports commissioners needed. We also defined consent handling and day to day governance so the system would meet NHS expectations from the start.",[37,257,258],{},"From those sessions we produced a detailed specification and built concept screens that let staff enter information quickly and consistently. Clickable prototypes covered patient records, referral intake, appointment boards and community visits.",[37,260,261],{},"Each intervention was categorised with an outcome so weekly, monthly and annual reports could show what was working and where resources were going.",[37,263,264],{},"Security was designed in with role based access, encryption and full audit logs, aligned to Caldicott and NHS policy.",[37,266,267],{},"A small pilot cohort used the system in parallel for two weeks, then we scheduled the main rollout outside clinic hours. To keep the launch safe we put active monitoring in place from day one. Read-only access to legacy data remained available for reference during the first few weeks. We supported staff on site and a dedicated help channel handled any issues in minutes.",[37,269,270],{},"A clear rollback plan was agreed before going live. None of this was required, but the safety net was there. The system went live ahead of schedule.",[37,272,273],{},"Key features",[275,276,277,281,284,287,290,293],"ul",{},[278,279,280],"li",{},"Central patient and care management for records, referrals and plans across teams",[278,282,283],{},"Appointment and resource scheduling for clinics and community delivery points",[278,285,286],{},"Automated case and referral tracking with alerts so no case is missed",[278,288,289],{},"Data migration and standardisation from multiple legacy sources",[278,291,292],{},"Full audit trail for who did what and when, aligned to Caldicott and NHS policy",[278,294,295],{},"Custom reporting for outcomes, capacity and utilisation",[37,297,298],{},[236,299,300],{},"Reporting - Speed and impact",[37,302,303],{},"Reports that once took days or weeks now run in seconds and are consistent and audit ready.",[37,305,306],{},"By simplifying data capture at source, decision makers could see which interventions were working and reallocate funding. This helped save millions of pounds by directing limited resources where they made the greatest difference.",[64,308,309,314,320,340],{"v-slot:column-2":66},[37,310,311],{},[236,312,313],{},"What We Can Show You",[37,315,316],{},[317,318],"img",{"alt":66,"src":319},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_1.webp",[101,321,326,333],{"className":322},[123,323,324,325],"grid-cols-2","gap-4","not-prose",[101,327,328],{},[37,329,330],{},[317,331],{"alt":66,"src":332},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_2.webp",[101,334,335],{},[37,336,337],{},[317,338],{"alt":66,"src":339},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_3.webp",[101,341,342],{},[37,343,344],{},[317,345],{"alt":66,"src":346},"\u002Fimages\u002Fcase_studies\u002Faston-healthcare-centre\u002Fexample_8.webp",[348,349,350,355],"case-study-outcome-section",{},[64,351,352],{"v-slot:top":66},[37,353,354],{},"The system went live a week ahead of the 1 April deadline, giving staff extra time for training and familiarisation. Early feedback reports faster coordination, fewer missed steps and clearer management insight. Data migrated cleanly and users now work from a single, reliable record across services.",[64,356,357],{"v-slot:column-list":66},[358,359],"case-study-list",{":list":360,"icon":361},"[\"One source of truth for patient records, referrals and care plans\",\"Fewer no-shows through automated reminders and clear schedules\",\"Faster triage and handoffs due to live referral tracking and alerts\",\"Audit-ready reports with the ability to drill down through the reports to verify each case\",\"Standardised data after migration from multiple systems\",\"Greatly improved reporting on outcomes, capacity and wait times\",\"Built to scale for additional clinics and community services\"]","i-lucide-check",[363,364,365,373,380,387],"case-study-quote-section",{},[64,366,367],{"v-slot:quote":66},[37,368,369],{},[370,371],"binding",{"value":372},"$doc.review.quote",[64,374,375],{"v-slot:author":66},[37,376,377],{},[370,378],{"value":379},"$doc.review.author",[64,381,382],{"v-slot:title":66},[37,383,384],{},[370,385],{"value":386},"$doc.review.title",[64,388,389],{"v-slot:company":66},[37,390,391],{},[370,392],{"value":393},"$doc.review.company",[187,395],{"color":99},[191,397],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":399},[],"A clinician friendly care management system that enabled rapid data capture, outcome reporting and secure coordination across hundreds of outreach staff.","images\u002Fcase_studies\u002Faston-healthcare-centre\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Faston-healthcare-centre",{"author":405,"title":406,"company":407,"quote":408,"image":409},"Louise Murray","Programme Director","Aston Pride Community Health Center","The bespoke database has allowed us to manage and control vast amounts of detail for those accessing specialist services. I recommend RD Research for any database design work.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Faston_pride.webp",[411],"Medical and Healthcare",{"title":225,"description":400},[414,415],"crm","database",{"loc":403},"case-studies\u002Faston-healthcare-centre",[419,420,421,422,423,424,425,426,427,428],"Healthcare","NHS","Hospitals","Clinics","Doctors","Patient Records","Research","Pharmaceuticals","Telemedicine","Genetics","aAtEbl7jiCLWArUcU9U7fWVu9VWh4hy4siyBfPc-c8o",{"id":431,"title":432,"body":433,"description":548,"extension":197,"image":549,"meta":550,"navigation":200,"path":555,"review":556,"robots":10,"schemaOrg":560,"sectors":562,"seo":564,"services":565,"sitemap":566,"stem":569,"tags":570,"__hash__":585},"case_studies\u002Fcase-studies\u002Favelease.md","Avelease",{"type":29,"value":434,"toc":546},[435,453,504,516,542,544],[229,436,439,444,447,450],{":image":437,"title":438},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fhero.webp\"}","Avelease Case Study",[37,440,441],{},[236,442,443],{},"Avelease – Modern CRM for Asset Finance and FCA Compliance",[37,445,446],{},"Avelease, the UK’s leading specialist asset finance broker, had been running its business on a bespoke Microsoft CRM. Over time the system became slow, difficult to maintain and impossible to integrate with modern tools. It did not work well on mobile devices, security was hard to keep up to current standards and many everyday tasks spilled over into spreadsheets and manual workarounds.",[37,448,449],{},"The team needed a modern, secure and auditable CRM platform that preserved the strengths of the old system but added automation, reliable reporting and tighter control of FCA regulated processes such as money laundering checks and documentation. Transferring and cleaning decades of data for accurate reporting was critical, as was designing a clear user interface that brought together functions previously scattered across multiple screens.",[37,451,452],{},"Avelease asked RD Research to design and build a new bespoke CRM that would support asset finance workflows end to end, integrate with current technologies and stand up to regular compliance audits.",[249,454,455,494],{},[64,456,457,460,463,466,469,471],{"v-slot:column-1":66},[37,458,459],{},"We assembled a joint project team of three RD Research consultants and six Avelease staff, led by project manager Nick. Working mainly remotely with planned on site sessions, we used a structured Waterfall approach, starting with a detailed functional specification before development.",[37,461,462],{},"The first phase focused on understanding how the existing CRM was used in practice. We documented every key process: new proposals, credit checks, documentation, money laundering checks, payouts, renewals and commission calculations. From this we created screen mock ups and workflow diagrams so Avelease could see and refine the future system before any code was written.",[37,464,465],{},"Data analysis followed. We profiled and documented the legacy Access data, identifying what needed to be migrated, cleaned or restructured to support accurate, fast reporting. Compliance requirements were embedded into the design so that critical steps such as KYC and AML checks were recorded, tracked and never missed.",[37,467,468],{},"Development proceeded against the agreed specification, with weekly progress and feedback meetings. Complex screens were prototyped and iterated with users to ensure they were fast and intuitive. Automation was added for reporting, form generation and common correspondence, reducing manual typing and duplication. Throughout, security and FCA expectations guided decisions on access control, audit trails and data handling.",[37,470,273],{},[275,472,473,476,479,482,485,488,491],{},[278,474,475],{},"Bespoke CRM platform tailored to asset finance workflows and FCA regulatory requirements",[278,477,478],{},"Clean, modern user interface that consolidates key functions previously spread across multiple Access screens and spreadsheets",[278,480,481],{},"Built in automation for generating standard forms, documents and management reports from live data",[278,483,484],{},"Embedded compliance tracking, including money laundering checks, KYC steps and document expiry monitoring",[278,486,487],{},"Comprehensive data migration and cleansing from the 25 year legacy Access system for fast, accurate reporting",[278,489,490],{},"Flexible dashboards and search tools to give brokers, operations staff and management the information they need in real time",[278,492,493],{},"Secure architecture designed for modern devices and subject to regular internal and external audit",[64,495,496],{"v-slot:column-2":66},[37,497,498,501],{},[317,499],{"alt":66,"src":500},"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fexample_1.webp",[317,502],{"alt":66,"src":503},"\u002Fimages\u002Fcase_studies\u002Favelease\u002Fexample_2.webp",[348,505,506,511],{},[64,507,508],{"v-slot:top":66},[37,509,510],{},"The new Avelease CRM system replaced the ageing Access database and became the core platform for running the business. Automation, improved usability and accurate reporting have had a measurable impact on efficiency and growth.",[64,512,513],{"v-slot:column-list":66},[358,514],{":list":515,"icon":361},"[\"Significant time savings from automated reporting and form generation, freeing staff from repetitive manual tasks\",\"Stronger compliance controls, with clear tracking of money laundering and other FCA related checks\",\"Better quality management information from cleaned, structured data, supporting faster decisions and more accurate forecasting\",\"Increased capacity for brokers and management to focus on business development and customer relationships, supporting profit and customer satisfaction gains\",\"A modern, secure CRM that positions Avelease to integrate with new technologies and continue its leadership in specialist asset finance\"]",[363,517,518,524,530,536],{},[64,519,520],{"v-slot:quote":66},[37,521,522],{},[370,523],{"value":372},[64,525,526],{"v-slot:author":66},[37,527,528],{},[370,529],{"value":379},[64,531,532],{"v-slot:title":66},[37,533,534],{},[370,535],{"value":386},[64,537,538],{"v-slot:company":66},[37,539,540],{},[370,541],{"value":393},[187,543],{"color":99},[191,545],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":547},[],"How a specialist finance broker replaced a legacy CRM with a compliant, auditable platform built for growth and modern workflows.","images\u002Fcase_studies\u002Favelease\u002Fthumbnail.webp",{"head":551,"ogImage":553},{"script":552},[],{"props":554},{},"\u002Fcase-studies\u002Favelease",{"author":557,"title":558,"company":432,"quote":559,"image":549},"Nick Watts","Director","RD Research have delivered an outstanding system that will really help drive out business forward. I completely recommend them.",{"_resolver":561},"webPage",[563],"Financial Services",{"title":432,"description":548},[414,415],{"loc":555,"videos":567,"images":568},[],[],"case-studies\u002Favelease",[571,572,573,574,575,576,577,578,579,580,581,582,583,584],"Finance","Trading","Investments","Accounting","Private Equity","FinTech","Actuarial","vehicle leasing","vehicle","leasing","asset","PCP","hire purchase","business","p9f1LY2CvlOJ92CsAekm-Migl3GupyrSeBWeGhwJ8wo",{"id":587,"title":588,"body":589,"description":707,"extension":197,"image":708,"meta":709,"navigation":200,"path":710,"review":711,"robots":10,"schemaOrg":10,"sectors":715,"seo":717,"services":718,"sitemap":719,"stem":720,"tags":721,"__hash__":730},"case_studies\u002Fcase-studies\u002Fcollege-of-west-anglia.md","College of West Anglia",{"type":29,"value":590,"toc":705},[591,608,663,675,701,703],[229,592,594,599,602,605],{":image":593},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Fhero.webp\",\"title\":\"College of West Anglia Case Study\"}",[37,595,596],{},[236,597,598],{},"College of West Anglia – Courses Database linked to Bespoke CMS. Users: Faculty, admin, students",[37,600,601],{},"With five campuses and around 10,000 students, the College of West Anglia needed a better way to create, manage and publish course information. Details were spread across multiple databases and spreadsheets, which slowed updates and led to inconsistent listings online.",[37,603,604],{},"Staff needed to set up courses once and see those changes flow straight to the website, with clear search and booking for students and employers. A PDF of the course details also needed to be produced automatically from the same CMS data. Off-the-shelf products were reviewed, but none matched the college’s processes or could integrate cleanly with existing systems at a sensible cost.",[37,606,607],{},"The college therefore commissioned a central course database linked to a bespoke CMS, so the web team could manage the site in house while curriculum and MIS teams controlled course data from a single source of truth.",[249,609,610,656],{},[64,611,612,615,618,621,624,627,630],{"v-slot:column-1":66},[37,613,614],{},"We worked with the college internal web design team. The intention was always for the final system to be hosted internally at the college and maintained by the internal team.",[37,616,617],{},"We ran workshops with curriculum leads, admissions, MIS and marketing to map how courses are created, approved, published and retired. From this we produced a detailed specification for the data model, roles and approvals, search facets and the APIs to and from the EBS system.",[37,619,620],{},"Wireframes covered all key screens: course editor, search and filters, PDF generator and admin dashboards. Clickable prototypes let stakeholders confirm the journey before any build. We planned migration of historic course data and set accessibility and performance targets for the public site.",[37,622,623],{},"Build was phased: core database and CMS, EBS integration, publishing and PDFs, then bulk import\u002Fexport and employer pathways.",[37,625,626],{},"Test scripts were taken from the spec, with UAT by course administrators and the college web team.",[37,628,629],{},"What we built",[275,631,632,635,638,641,644,647,650,653],{},[278,633,634],{},"Central course database linked to EBS for reliable updates",[278,636,637],{},"Dynamic course pages that publish instantly, plus on-the-fly PDF generation",[278,639,640],{},"Employer-focused views for vocational and work-based training",[278,642,643],{},"Bulk CSV import and export for fast updates and reporting",[278,645,646],{},"Powerful search and filters by subject, campus, start date and duration",[278,648,649],{},"Course activation and deactivation that controls what appears online",[278,651,652],{},"CMS with roles, approvals and content scheduling for the wider website",[278,654,655],{},"Analytics and audit logs to track changes and measure engagement",[64,657,658],{"v-slot:column-2":66},[659,660],"image-with-caption",{"caption":661,"src":662},"PDFs automatically generated from the same data entered into the website","\u002Fimages\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Fpdf.webp",[348,664,665,670],{},[64,666,667],{"v-slot:top":66},[37,668,669],{},"The new platform gives CWA a single source of truth for courses and a CMS the team can run themselves. Updates are faster, listings stay accurate and the website reflects live availability without manual rework. The pay-monthly build proved more cost-effective than ongoing licences for a tool that did not fit.",[64,671,672],{"v-slot:column-list":66},[358,673],{":list":674,"icon":361},"[\"One database replaces spreadsheets and duplicate entry\",\"Students and employers find relevant courses quickly with better filters\",\"Course pages and PDFs update automatically from approved data\",\"Fewer errors and support calls thanks to clear roles and audit trails\",\"Cleaner allocation and reporting via integration with the student database\",\"Lower total cost of ownership compared with generic subscription tools\",\"Easily add new courses\",\"Full integration with 3rd party systems via APIs\"]",[363,676,677,683,689,695],{},[64,678,679],{"v-slot:quote":66},[37,680,681],{},[370,682],{"value":372},[64,684,685],{"v-slot:author":66},[37,686,687],{},[370,688],{"value":379},[64,690,691],{"v-slot:title":66},[37,692,693],{},[370,694],{"value":386},[64,696,697],{"v-slot:company":66},[37,698,699],{},[370,700],{"value":393},[187,702],{"color":99},[191,704],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":706},[],"How a large further education college streamlined course publishing with a central database, automated PDFs and powerful search tools.","images\u002Fcase_studies\u002Fcollege-of-west-anglia\u002Ficon.webp",{},"\u002Fcase-studies\u002Fcollege-of-west-anglia",{"author":712,"title":713,"company":588,"quote":714,"image":708},"Paul O’Shea","Head of Marketing and Student Services","Throughout our association, I have been completely satisfied with the work RD Research have done. They are customer focused and responsive, particularly in the scoping and development of the database work showing great flexibility in adapting to our changing requirements. I would be happy to recommend RD Research for CMS and database development work.",[716],"Education",{"title":588,"description":707},[415],{"loc":710},"case-studies\u002Fcollege-of-west-anglia",[722,723,724,725,726,727,728,729],"Schools","Colleges","Universities","Learning Management","Courses","Training","Academic Institutions","E-learning","LoPZGeMXvx8V-vAJLNq0SSYW7nj42TqKLL1Wem9KmEs",{"id":732,"title":733,"body":734,"description":875,"extension":197,"image":876,"meta":877,"navigation":200,"path":878,"review":879,"robots":10,"schemaOrg":10,"sectors":884,"seo":886,"services":887,"sitemap":888,"stem":899,"tags":10,"__hash__":900},"case_studies\u002Fcase-studies\u002Fgeo-strategies.md","Geo Strategies",{"type":29,"value":735,"toc":873},[736,766,831,843,869,871],[229,737,740,745,751,760,763],{":image":738,"title":739},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Fhero.webp\"}","Geo Strategies Case Study",[37,741,742],{},[236,743,744],{},"Geo Strategies \u002F Romanian Government - National Postcode & Address System",[37,746,747,750],{},[236,748,749],{},"The Top Gear Romania trip from Series 14, Episode 1",", featured the hosts driving Aston Martin, Ferrari and Lamborghini cars to find the \"World's Best Road\" but their SatNav did not even recognise Romania as there were few standard roads and no postcodes, leading to hilarious navigational mishaps. Today if you drive in Romania your satnav will function due to the work done by RD Research.",[101,752,755],{"className":753},[754],"w-96",[37,756,757],{},[317,758],{"alt":66,"src":759},"\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Ftop_gear.webp",[37,761,762],{},"As a condition of joining the European Union, Romania had to implement a formal national postcode and addressing system. Outside Bucharest, streets had no official names, the same road might be known by several different local names and many addresses were little more than descriptions given to the local postman. Utility companies relied on local staff who simply “knew” where people lived. Another contractor had already attempted to solve the problem and had concluded that it was practically impossible.",[37,764,765],{},"RD Research were asked to design and develop that engine. The system had to cope with multiple data sources, many-to-one street names, missing validation and frequent street renaming by local mayors and it had to run at national scale for logistics, mapping and sat nav providers.",[249,767,768,823],{},[64,769,770,773,776,779,790,793,796,799,803],{"v-slot:column-1":66},[37,771,772],{},"We began with a technical review of the existing datasets and the failed first attempt. It became clear that there was no single-step solution. Instead we designed a staged process built around a central database that combined Romanian postal data, voting registers and government locality hierarchies into structured reference and variant tables.",[37,774,775],{},"Geo Strategies Preliminary Spec",[37,777,778],{},"The new system was specified initially in Microsoft SQL due to its support for the Romanian language. We then re-engineered it in MySQL and implemented a multi-phase pipeline:",[275,780,781,784,787],{},[278,782,783],{},"Input data from Geo Strategies was normalised into a common structure, with Romanian diacritics handled consistently with premises (block, stair, floor, apartment).",[278,785,786],{},"Sophisticated pre processing routines standardised abbreviations, removed noise and converted thousands of local variants into canonical forms.",[278,788,789],{},"Matching logic then combined exact, rules based and machine learning techniques and soundex style phonetic matching tuned for Romanian, to link each input address to the best candidate in the Knowledge Base.",[37,791,792],{},"The process was automated, running on dedicated servers that processed millions of records at a time and wrote back confidence scores and reasons for each match.",[37,794,795],{},"Where results were ambiguous, the system flagged addresses for manual review and for later incorporation into the Knowledge Base, so the platform improved over time.",[37,797,798],{},"Throughout the 12 month project we worked closely with Geo Strategies’ data specialists. The system was engineered so that new official data releases, such as updated postal files or locality lists, could be ingested and reconciled without redesign.",[37,800,801],{},[236,802,273],{},[275,804,805,808,811,814,817,820],{},[278,806,807],{},"National address matching and data cleansing for Romanian streets and premises",[278,809,810],{},"The final database combined official postal data, voting registers and government locality hierarchies into reference and variant tables",[278,812,813],{},"Handling of complex multi part premises such as block, stairwell, floor and apartment, mapped into a consistent structure",[278,815,816],{},"Batch processing framework capable of running long multi day jobs on dedicated servers and logging detailed audit information for each address",[278,818,819],{},"Grid based postcode allocation that linked matched addresses to geographic co ordinates for use in logistics, mapping and sat nav systems",[278,821,822],{},"Tools and reports for Geo Strategies to review ambiguous cases, correct data and continuously improve match rates over time",[64,824,825],{"v-slot:column-2":66},[37,826,827],{},[317,828],{"alt":829,"src":830},"null","\u002Fimages\u002Fcase_studies\u002Fgeo-strategies\u002Ftestimonial.webp",[348,832,833,838],{},[64,834,835],{"v-slot:top":66},[37,836,837],{},"The project delivered what had previously been considered unachievable. Geo Strategies asked us to achieve a minimum automated match rate of 50 percent; the RD Research engine consistently delivered around 67 percent fully matched and validated addresses across the country. The remaining third were resolved by field teams visiting properties, capturing the locally used street names and feeding them back into the system, where our gridding approach assigned each a stable postcode.",[64,839,840],{"v-slot:column-list":66},[358,841],{":list":842,"icon":361},"[\"Creation of the core address matching and postcode allocation engine that underpins Romania’s modern addressing system\",\"Automated matching of approximately two thirds of all Romanian addresses, exceeding the original target and dramatically reducing manual effort\",\"Brand-safe community with fast, effective moderation\",\"Reliable postcode and coordinate data that enabled modern logistics, utilities billing, navigation and geodemographic analysis across Romania\",\"If you use a Sat Nav in Romania today you will be using the address system developed by RD Research.\"]",[363,844,845,851,857,863],{},[64,846,847],{"v-slot:quote":66},[37,848,849],{},[370,850],{"value":372},[64,852,853],{"v-slot:author":66},[37,854,855],{},[370,856],{"value":379},[64,858,859],{"v-slot:title":66},[37,860,861],{},[370,862],{"value":386},[64,864,865],{"v-slot:company":66},[37,866,867],{},[370,868],{"value":393},[187,870],{"color":99},[191,872],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":874},[],"A large scale data cleansing and address matching platform that enabled a national postcode system for logistics and navigation.","images\u002Fcase_studies\u002Fgeo-strategies\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fgeo-strategies",{"author":880,"title":558,"company":881,"quote":882,"image":883},"Bill Metcalf","Geo Strategies Ltd","This was a complex project and I despair of what might have transpired without their level of expertise.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Fgeo_strategies.webp",[885,425],"Logistics",{"title":733,"description":875},[415],{"loc":889},{"\u002Fcase-studies\u002Fgeo-strategies tags":890},[891,892,893,894,895,896,897,898],"Supply Chain","Transport","Freight","Shipping","Warehousing","Distribution","Trucking","Courier Services","case-studies\u002Fgeo-strategies","1-WygKVKoOWSHDYFwYp2GNUOOyVAgquLC-GEqwEQfZ4",{"id":902,"title":903,"body":904,"description":1019,"extension":197,"image":1020,"meta":1021,"navigation":200,"path":1022,"review":1023,"robots":10,"schemaOrg":10,"sectors":1029,"seo":1031,"services":1032,"sitemap":1034,"stem":1035,"tags":1036,"__hash__":1039},"case_studies\u002Fcase-studies\u002Fnorwich-city-fc.md","Norwich City FC",{"type":29,"value":905,"toc":1017},[906,921,975,987,1013,1015],[229,907,910,915,918],{":image":908,"title":909},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fnorwich-city-fc\u002Fhero.webp\"}","Norwich City FC Case Study",[37,911,912],{},[236,913,914],{},"Norwich City Football Club - Needed to Improve Fan Engagement",[37,916,917],{},"After promotion to the Premier League, Norwich City FC wanted a new way to connect with supporters both inside the ground and around the world. The club needed a platform that felt native on match days, scaled to heavy traffic and created a direct channel for campaigns, competitions and sponsor activity.",[37,919,920],{},"RD Research submitted a bold proposal that involved photographing the stadium and pitch from the air and dividing it into squares. This would allow fans and businesses to sponsor a square metre of the pitch, post messages to “their” square and see messages in a live 3D model of the stadium. Moderation had to be strong and immediate. The solution also needed mobile apps and SMS so every fan could take part, not just those on fast data connections.",[249,922,923,968],{},[64,924,925,928,931,934,937,940,942],{"v-slot:column-1":66},[37,926,927],{},"We met with the club’s digital, marketing and match-day teams to define journeys for fans, sponsors and admins. We then produced a detailed specification for content flows, permissions, moderation and peak-load targets for match-day traffic.",[37,929,930],{},"To deliver the “own your square” experience, we photographed the pitch and stands from the air and built a zoomable 3D model. Every square metre on the pitch and every seat was mapped to a unique location in the model. Fans could claim a square, post messages and media and pan or zoom to see the stadium from their spot.",[37,932,933],{},"A single backend powered the website, iOS and Android apps and an SMS gateway. Club staff had a real-time moderation console with instant takedown, block lists, rate limiting and keyword filters.",[37,935,936],{},"Campaign tools supported competitions, auctions and targeted announcements. We used autoscaling cloud infrastructure and CDN delivery, then load tested to prove the platform would hold up at peak. The system was successfully stress tested to 90,000 simultaneous participants.",[37,938,939],{},"In one notable case a match worn shirt was auctioned on the platform. In the past a shirt would typically sell at auction for £250. Due to the reach of this new social platform the shirt raised over £3000.",[37,941,273],{},[275,943,944,947,950,953,956,959,962,965],{},[278,945,946],{},"Zoomable 3D stadium with per-seat and per-square ownership and posting",[278,948,949],{},"Mobile apps participation for broad access",[278,951,952],{},"Real-time moderation with instant remove, blocks and audit trails",[278,954,955],{},"Campaign tools for competitions, scavenger hunts and auctions",[278,957,958],{},"Push notifications and in-app messaging tied to fixtures and events",[278,960,961],{},"Single admin interface for web, apps with analytics and reports",[278,963,964],{},"Scalable cloud hosting, CDN caching and proven load tests to 90k users",[278,966,967],{},"Integration with the clubs existing social media platforms",[64,969,970],{"v-slot:column-2":66},[37,971,972],{},[317,973],{"alt":66,"src":974},"\u002Fimages\u002Fcase_studies\u002Fnorwich-city-fc\u002Ftestimonial.webp",[348,976,977,982],{},[64,978,979],{"v-slot:top":66},[37,980,981],{},"The platform ran for four seasons and became a cornerstone of the club’s fan engagement. Tens of thousands of supporters posted messages to their square and took part in weekly activations. Celebrity participation, including Stephen Fry, boosted reach. A nationwide treasure-hunt style competition drew more than 60,000 participants and the system maintained performance throughout.",[64,983,984],{"v-slot:column-list":66},[358,985],{":list":986,"icon":361},"[\"Deeper fan engagement on match days and between fixtures\",\"New revenue streams from pitch-square sponsorships and auctions\",\"Brand-safe community with fast, effective moderation\",\"Cross-channel reach via web, apps and SMS with one content workflow\",\"Actionable analytics on participation, campaign lift and sponsor ROI\"]",[363,988,989,995,1001,1007],{},[64,990,991],{"v-slot:quote":66},[37,992,993],{},[370,994],{"value":372},[64,996,997],{"v-slot:author":66},[37,998,999],{},[370,1000],{"value":379},[64,1002,1003],{"v-slot:title":66},[37,1004,1005],{},[370,1006],{"value":386},[64,1008,1009],{"v-slot:company":66},[37,1010,1011],{},[370,1012],{"value":393},[187,1014],{"color":99},[191,1016],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1018},[],"A fan engagement platform that connected supporters through a live 3D stadium experience, driving participation, sponsorship and match day interaction at scale.","images\u002Fcase_studies\u002Fnorwich-city-fc\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fnorwich-city-fc",{"author":1024,"title":1025,"company":1026,"quote":1027,"image":1028},"Rob Whittle","Marketing Manager","Norwich City Football Club","The club are very grateful for the time RD Research spent on this project and are very happy with the outcome","\u002Fimages\u002Fhome\u002Fcase-studies\u002Fncfc.webp",[1030],"Sport",{"title":903,"description":1019},[415,1033],"app",{"loc":1022},"case-studies\u002Fnorwich-city-fc",[1037,1038],"Football","games","Dd1RP7ykXR-nwEcMFAIE21bn7EC7CftfNCljMC8duhY",{"id":1041,"title":1042,"body":1043,"description":1167,"extension":197,"image":1168,"meta":1169,"navigation":200,"path":1170,"review":1171,"robots":10,"schemaOrg":10,"sectors":1175,"seo":1177,"services":1178,"sitemap":1179,"stem":1180,"tags":1181,"__hash__":1190},"case_studies\u002Fcase-studies\u002Fon-broadcast.md","On Broadcast",{"type":29,"value":1044,"toc":1165},[1045,1060,1123,1135,1161,1163],[229,1046,1049,1054,1057],{":image":1047,"title":1048},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fhero.webp\"}","On Broadcast Case Study",[37,1050,1051],{},[236,1052,1053],{},"On Broadcast - Media Booking and Contact Management. Users: Managers, Sales, Admin Staff, Accounts.",[37,1055,1056],{},"On Broadcast managed fast moving campaigns using Microsoft Access, Excel and manual copy and paste. Contacts were duplicated across files, call sheets went out of date quickly and producing distribution lists took too long. With TV, radio and online slots to coordinate, small admin errors could cost coverage.",[37,1058,1059],{},"The agency needed one system to plan events, manage broadcaster and journalist contacts, build call sheets and send press materials without rekeying. Data had to stay in sync in real time, with clear approvals, audit trails and professional email output.",[249,1061,1062,1110],{},[64,1063,1064,1067,1070,1073,1076,1079,1082,1084],{"v-slot:column-1":66},[37,1065,1066],{},"Through a combination of on-site visits to their London based offices and remote Teams meetings we worked with producers, publicists and the ops team to map how campaigns are booked, contacts are sourced and call sheets are built.",[37,1068,1069],{},"From this we produced a detailed specification including screens, roles, workflows, data model and reporting, plus email and calendar integrations.",[37,1071,1072],{},"We prototyped all the major elements including job bags, event schedules, contact search, distribution list builder and call sheet layouts. Interactive clickable prototypes let the team confirm the usability and functionality before we built anything. We agreed import rules to clean historic contacts and remove duplicates.",[37,1074,1075],{},"Once development started we added a feedback reporting module, so when different features were ready for testing their team had an easy way to report their findings.",[37,1077,1078],{},"Towards the end of development it was realised that it would help them if an editor could be integrated to generate Word-compatible templates for press releases and pitches. This was duly added.",[37,1080,1081],{},"Data was migrated from their current data sources and standard formatting and validation applied. A staged rollout kept the team operational throughout.",[37,1083,273],{},[275,1085,1086,1089,1092,1095,1098,1101,1104,1107],{},[278,1087,1088],{},"Event and job bag management with documents, notes and timelines",[278,1090,1091],{},"Integrated call sheets that pull live data from the contact database",[278,1093,1094],{},"Broadcaster and journalist management with regions, beats and preferences",[278,1096,1097],{},"Distribution list builder with dedupe, opt-in checks and scheduled sends",[278,1099,1100],{},"Seamless email output via Word templates or the built-in editor",[278,1102,1103],{},"Multi-platform planning for TV, radio and online with status tracking",[278,1105,1106],{},"Search and tagging for assets, links and coverage",[278,1108,1109],{},"Audit trails, permissions and GDPR fields across contacts and sends",[64,1111,1112],{"v-slot:column-2":66},[37,1113,1114,1117,1120],{},[317,1115],{"alt":66,"src":1116},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_1.webp",[317,1118],{"alt":66,"src":1119},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_2.webp",[317,1121],{"alt":66,"src":1122},"\u002Fimages\u002Fcase_studies\u002Fon-broadcast\u002Fexample_3.webp",[348,1124,1125,1130],{},[64,1126,1127],{"v-slot:top":66},[37,1128,1129],{},"The system was a great success has been in continuous use without issue and remains the agency’s operational hub. Campaign setup is faster, teams work from one contact list and call sheets update automatically. Errors are down, approvals are clearer and reporting is easier.",[64,1131,1132],{"v-slot:column-list":66},[358,1133],{":list":1134,"icon":361},"[\"One source of truth for events, contacts and call sheets\",\"Faster distribution with fewer duplicates and bounces\",\"Professional, consistent emails using approved templates\",\"Better planning across TV, radio and online channels\",\"GDPR friendly contact management with audit and opt-ins\"]",[363,1136,1137,1143,1149,1155],{},[64,1138,1139],{"v-slot:quote":66},[37,1140,1141],{},[370,1142],{"value":372},[64,1144,1145],{"v-slot:author":66},[37,1146,1147],{},[370,1148],{"value":379},[64,1150,1151],{"v-slot:title":66},[37,1152,1153],{},[370,1154],{"value":386},[64,1156,1157],{"v-slot:company":66},[37,1158,1159],{},[370,1160],{"value":393},[187,1162],{"color":99},[191,1164],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1166},[],"A bespoke media operations system that streamlined bookings, contact management and press distribution across TV, radio and online.","images\u002Fcase_studies\u002Fon-broadcast\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fon-broadcast",{"author":1172,"title":1173,"company":1042,"quote":1174,"image":1168},"Josephina Bond","Media Director","In our business reliability is critical. Since RD Research built our bespoke CRM it has worked really well. They are a great team to work with and really know what they are doing. Happy to recommend them.",[1176],"Media and Broadcast",{"title":1042,"description":1167},[415,414],{"loc":1170},"case-studies\u002Fon-broadcast",[1182,1183,1184,1185,1186,1187,1188,1189],"Television","Radio","News","Journalism","Content Production","Streaming","Press","Broadcasting","8x9ifN6Jf03NMJvDyKlA3rU42IdzdqE4GLp26LQVAWw",{"id":1192,"title":1193,"body":1194,"description":1309,"extension":197,"image":1310,"meta":1311,"navigation":200,"path":1312,"review":1313,"robots":10,"schemaOrg":10,"sectors":1318,"seo":1319,"services":1320,"sitemap":1321,"stem":1322,"tags":1323,"__hash__":1325},"case_studies\u002Fcase-studies\u002Foracle-finance.md","Oracle Finance",{"type":29,"value":1195,"toc":1307},[1196,1214,1265,1277,1303,1305],[229,1197,1200,1205,1208,1211],{":image":1198,"title":1199},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Foracle-finance\u002Fhero.webp\"}","Oracle Finance Case Study",[37,1201,1202],{},[236,1203,1204],{},"Oracle Financial Services – Bespoke CRM for Mortgage Advice and Commission Management",[37,1206,1207],{},"Oracle Financial Services is an FCA regulated mortgage advisory firm that employs a network of financial advisers on a commission basis. They had been using what was considered a leading off-the-shelf CRM system for financial services, but in day-to-day use it was expensive, unwieldy and hard for advisers to work with.",[37,1209,1210],{},"The system did a great deal in theory, but much of the functionality did not match Oracle’s business model. Advisers still relied on manual processes, spreadsheets and phone calls to progress cases. Capturing client information in the home, bringing it back to the office and tracking each stage of the mortgage application involved repetitive admin and re-keying. Commission calculations were complex and time consuming.",[37,1212,1213],{},"Oracle asked RD Research to design and build a bespoke CRM and paperless office system that would fit the way they actually worked.",[249,1215,1216,1258],{},[64,1217,1218,1221,1224,1227,1230,1232],{"v-slot:column-1":66},[37,1219,1220],{},"We began by analysing how Oracle’s advisers and admin staff really worked. Together with the directors we identified which functions from the old system were genuinely used, where bottlenecks occurred and where FCA rules placed extra requirements on record keeping and audit trails.",[37,1222,1223],{},"We produced a detailed specification for a bespoke CRM tailored to mortgage advice rather than generic financial services. The specification set out client fact find screens for use in the client’s home, workflow stages for each type of case and the rules for calculating commissions across different products, lenders and fee structures.",[37,1225,1226],{},"We then designed a central database and secure office system that would synchronise with laptops used by advisers. Data captured in the field would flow straight into the core CRM, creating tasks, generating standard letters and reports and updating the case pipeline without further re-keying. A “penny perfect” commission engine was implemented to calculate commission due to each adviser, including clawbacks and adjustments and to provide clear statements. Throughout development, usability was kept front and centre.",[37,1228,1229],{},"The specification evolved as new ideas emerged. The final system remained straightforward to use while becoming progressively more capable, replacing a clutter of features the old product had provided with a focused set that directly supported Oracle’s business.",[37,1231,273],{},[275,1233,1234,1237,1240,1243,1246,1249,1252,1255],{},[278,1235,1236],{},"Bespoke CRM designed specifically for mortgage sales and administration",[278,1238,1239],{},"Laptop based fact find and case entry at the client’s home with secure synchronisation",[278,1241,1242],{},"Automated workflow from enquiry through underwriting to completion",[278,1244,1245],{},"Full audit trail of advice given, documents produced and decisions to support compliance",[278,1247,1248],{},"“Penny perfect” commission engine calculating all adviser commissions",[278,1250,1251],{},"Management dashboards and reports for pipeline, income and compliance checks",[278,1253,1254],{},"Paperless office features for storing client documents, letters and evidence for each case",[278,1256,1257],{},"Simple, intuitive screens for advisers and office staff, reducing everyday errors",[64,1259,1260],{"v-slot:column-2":66},[37,1261,1262],{},[317,1263],{"alt":66,"src":1264},"\u002Fimages\u002Fcase_studies\u002Foracle-finance\u002Ftestimonial.webp",[348,1266,1267,1272],{},[64,1268,1269],{"v-slot:top":66},[37,1270,1271],{},"The new system went live on schedule and at once replaced the off-the-shelf packages that had promised much but delivered little in practice. Advisers adopted it as their sole tool for client meetings, while the office team relied on it to run the mortgage pipeline and manage commissions.",[64,1273,1274],{"v-slot:column-list":66},[358,1275],{":list":1276,"icon":361},"[\"Significant reduction in manual admin and re-keying, freeing advisers and staff to focus on clients rather than paperwork\",\"A clear, auditable record of advice and case progression, making it easier to demonstrate effective control to the FCA\",\"Better setup decisions from correlating EGT with ECU channels\",\"Accurate, automated commission calculations for every adviser, improving trust and reducing disputes and spreadsheet work\",\"Better management information on pipeline and performance, giving directors tighter control over the business\",\"Retirement of costly legacy systems and licences, replacing them with a tailored CRM that supports more efficient operations\"]",[363,1278,1279,1285,1291,1297],{},[64,1280,1281],{"v-slot:quote":66},[37,1282,1283],{},[370,1284],{"value":372},[64,1286,1287],{"v-slot:author":66},[37,1288,1289],{},[370,1290],{"value":379},[64,1292,1293],{"v-slot:title":66},[37,1294,1295],{},[370,1296],{"value":386},[64,1298,1299],{"v-slot:company":66},[37,1300,1301],{},[370,1302],{"value":393},[187,1304],{"color":99},[191,1306],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1308},[],"A tailored financial services CRM designed for mortgage advice, paperless workflows and accurate commission calculations.","images\u002Fcase_studies\u002Foracle-finance\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Foracle-finance",{"author":1314,"title":558,"company":1315,"quote":1316,"image":1317},"Andy Connolly","Oracle Financial Services","The system is now live and the results are fabulous... The system just kept getting cleverer but always remained uncomplicated to use.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Foracle.webp",[563],{"title":1193,"description":1309},[415,414],{"loc":1312},"case-studies\u002Foracle-finance",[571,1324,572,573,574,575,576,577],"Wealth Management","8R-h8PVTMO7Xs_Qr79cThyCDlALBvgz-EuzgU-Lm-ZU",{"id":1327,"title":1328,"body":1329,"description":1446,"extension":197,"image":1447,"meta":1448,"navigation":200,"path":1451,"review":1452,"robots":10,"schemaOrg":10,"sectors":1458,"seo":1460,"services":1461,"sitemap":1462,"stem":1465,"tags":1466,"__hash__":1488},"case_studies\u002Fcase-studies\u002Forganic-food.md","Organic Food",{"type":29,"value":1330,"toc":1444},[1331,1349,1402,1414,1440,1442],[229,1332,1335,1340,1343,1346],{":image":1333,"title":1334},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Forganic-food\u002Fhero.webp\"}","Organic Food Case Study",[37,1336,1337],{},[236,1338,1339],{},"Organic Food Federation – Bespoke Certification and Reporting Database",[37,1341,1342],{},"The Organic Food Federation is one of the UK’s leading national certification bodies for organic food standards, accredited by UKAS to ISO\u002FIEC 17065:2012. Their work depends on accurate tracking of licensees, products, inspections and certificates, as well as regular reporting to government.",[37,1344,1345],{},"The Federation’s existing database had become difficult to use, limited in functionality and isolated from other systems. Everyday tasks such as updating licensee records, producing certificates and preparing statutory reports for the Ministry of Agriculture, Fisheries and Food (MAFF) involved manual workarounds and export to spreadsheets. Generating MAFF returns was particularly time consuming and placed a heavy burden on staff.",[37,1347,1348],{},"RD Research were asked to design and build a replacement bespoke database system that would be easy to use, reuse legacy data, automatically create certificates and generate MAFF reports to the exact format required by the government department.",[249,1350,1351,1395],{},[64,1352,1353,1356,1359,1362,1365,1368,1370],{"v-slot:column-1":66},[37,1354,1355],{},"We began with a series of planning meetings to map Organic Food’s end to end processes: new applications, inspections, product approvals, renewals, non-conformances and reporting.",[37,1357,1358],{},"From this we wrote a detailed specification that defined everything required to support day to day operations and compliance. Wire-frame screens and prototype reports were then created so office staff could see how the new system would work before development began.",[37,1360,1361],{},"This allowed us to confirm how users searched for licensees, recorded inspections, generated certificates and prepared MAFF returns and to refine the layouts for clarity and speed of use.\nWith the specification agreed, modules were created for licensees, sites, products, inspections, fees and certification status.",[37,1363,1364],{},"Certificate templates were integrated so that up to date certificates could be generated automatically from the database at the click of a button.",[37,1366,1367],{},"A reporting engine was then implemented to produce MAFF reports in the required formats directly from live data, without exporting to spreadsheets. Throughout the project we used rapid prototyping to demonstrate progress and incorporate suggestions, ensuring the finished system matched the Organic Food’s real working practices.",[37,1369,273],{},[275,1371,1372,1375,1378,1381,1384,1387,1390,1393],{},[278,1373,1374],{},"Bespoke certification CRM tailored to organic food standards and UKAS operations",[278,1376,1377],{},"Reuse and migration of legacy data so historic records remained accessible and consistent",[278,1379,1380],{},"Intuitive screens for managing licensees, inspections, non-conformances and renewals",[278,1382,1383],{},"Automatic generation of up to date certificates directly from the database",[278,1385,1386],{},"Built-in MAFF reporting that produces statutory returns in the required format",[278,1388,1389],{},"Flexible search, filters and summary views to support day to day office work and audits",[278,1391,1392],{},"Designed for future enhancement as regulations and reporting requirements evolve",[278,1394,967],{},[64,1396,1397],{"v-slot:column-2":66},[37,1398,1399],{},[317,1400],{"alt":66,"src":1401},"\u002Fimages\u002Fcase_studies\u002Forganic-food\u002Ftestimonial.webp",[348,1403,1404,1409],{},[64,1405,1406],{"v-slot:top":66},[37,1407,1408],{},"The new system replaced the previous database and quickly became an integral part of Organic Food’s operations. According to Office Manager Vivien McBride, the database has been in daily use since 2006 and any adjustments have been handled professionally and in good time, making it an essential part of the business.",[64,1410,1411],{"v-slot:column-list":66},[358,1412],{":list":1413,"icon":361},"[\"Significant reduction in time spent producing MAFF reports, with automatic generation from live data\",\"Easier day to day working for office staff through clear, purpose designed screens and workflows\",\"Reliable reuse of legacy data, preserving the full certification history for each licensee\",\"Faster, more consistent creation of certificates, improving service to members and licensees\",\"A stable, long-term bespoke database platform that continues to support the Organic Food Federation’s work and can be adapted as requirements change\"]",[363,1415,1416,1422,1428,1434],{},[64,1417,1418],{"v-slot:quote":66},[37,1419,1420],{},[370,1421],{"value":372},[64,1423,1424],{"v-slot:author":66},[37,1425,1426],{},[370,1427],{"value":379},[64,1429,1430],{"v-slot:title":66},[37,1431,1432],{},[370,1433],{"value":386},[64,1435,1436],{"v-slot:company":66},[37,1437,1438],{},[370,1439],{"value":393},[187,1441],{"color":99},[191,1443],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1445},[],"A bespoke certification and reporting system that automated MAFF returns, simplified compliance and improved day to day operations for a national organic body.","images\u002Fcase_studies\u002Forganic-food\u002Fthumbnail.webp",{"ogImage":1449},{"props":1450},{},"\u002Fcase-studies\u002Forganic-food",{"author":1453,"title":1454,"company":1455,"quote":1456,"image":1457},"Vivien McBride","Manager","Organic Food Federation","Organic Food Federation. Any necessary adjustments to our system have been handled very professionally and in good time. I have no hesitation in recommending RD Research to anyone requiring a bespoke database.","\u002Fimages\u002Fhome\u002Fcase-studies\u002Foff.webp",[1459],"Food",{"title":1328,"description":1446},[415],{"loc":1451,"videos":1463,"images":1464},[],[],"case-studies\u002Forganic-food",[1467,1468,1469,1470,1471,1472,1470,1473,1474,1475,1476,1477,1478,1479,1480,1481,1482,1483,1484,1485,1486,1487],"Food certification","food production","manufacturing","food standards","MAFF","organic","soil","production","farming","farm","inspection","factory","organic certification","certificate generation","supply chain","reporting","reports","report","fsa","defra","FSA\u002FDEFRA","ZTt24RhdQSCalnEEc-9Rway8Z54a5nHTP1Vm_ZT0RkI",{"id":1490,"title":1491,"body":1492,"description":1598,"extension":197,"image":1599,"meta":1600,"navigation":200,"path":1601,"review":1602,"robots":10,"schemaOrg":10,"sectors":1607,"seo":1609,"services":1610,"sitemap":1611,"stem":1612,"tags":1613,"__hash__":1622},"case_studies\u002Fcase-studies\u002Fpi-research-cambridge.md","Pi Research Cambridge",{"type":29,"value":1493,"toc":1596},[1494,1509,1554,1566,1592,1594],[229,1495,1498,1503,1506],{":image":1496,"title":1497},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fpi-research-cambridge\u002Fhero.webp\"}","Pi Research Case Study",[37,1499,1500],{},[236,1501,1502],{},"Pi Research Cambridge – F1 and Indy Car Motorsport Data Loggers. Users: Designers, engineers and mechanics.",[37,1504,1505],{},"A motorsport electronics supplier needed a real time temperature logger for top tier series. Exhaust gas temperature had to be measured at multiple points hundreds of times per second, then streamed to the pit wall for live decisions. The system had to be compact, robust and safe around extreme heat and vibration.",[37,1507,1508],{},"Teams also wanted the data aligned with existing engine channels so engineers could spot mixture issues, misfires and emerging failures. The deadline was tight and the hardware had to integrate with existing looms and telemetry.",[249,1510,1511,1547],{},[64,1512,1513,1516,1519,1522,1525,1527],{"v-slot:column-1":66},[37,1514,1515],{},"We began on site in the garage to map the physical constraints, sensor placements and connector standards. From this we wrote a concise spec covering sampling rates, synchronisation to the ECU clock, noise rejection, alert thresholds and data paths to both onboard storage and pit side receivers.",[37,1517,1518],{},"Electronics were built around NXP DSP56F8300 Series for deterministic sampling. We used thermocouple front ends with cold junction compensation and shielding for EMI. Firmware handled scheduler driven acquisition, calibration, spike filtering and packet framing.",[37,1520,1521],{},"Our software provided a serial link into the team’s telemetry and we integrated the data to the existing system via an API. Track tests validated timing, packet loss and latency.",[37,1523,1524],{},"A supervisor console showed live traces per cylinder bank with alarm bands and the logger could fall back to local storage if the radio link degraded.",[37,1526,273],{},[275,1528,1529,1532,1535,1538,1541,1544],{},[278,1530,1531],{},"Multi point thermocouple sensing along the exhaust for detailed heat maps",[278,1533,1534],{},"High speed acquisition and logging",[278,1536,1537],{},"Real time telemetry to pit wall or resilient onboard storage",[278,1539,1540],{},"Calibration and filtering to remove noise while keeping true spikes",[278,1542,1543],{},"ECU friendly integration so temperature aligns with engine channels",[278,1545,1546],{},"Fail safe thresholds and alerts for early intervention",[64,1548,1549],{"v-slot:column-2":66},[37,1550,1551],{},[317,1552],{"alt":66,"src":1553},"\u002Fimages\u002Fcase_studies\u002Fpi-research-cambridge\u002Fexample_1.webp",[348,1555,1556,1561],{},[64,1557,1558],{"v-slot:top":66},[37,1559,1560],{},"The system met the one month delivery window and ran reliably across race weekends. Live temperature traces reached engineers with low latency, helping tune mixture and timing, spot failing components early and protect engines. Several teams adopted the solution and used it for both performance and reliability work.",[64,1562,1563],{"v-slot:column-list":66},[358,1564],{":list":1565,"icon":361},"[\"High rate, low latency data that engineers trust on the pit wall\",\"Earlier detection of hotspots, misfires and leaks to prevent DNFs\",\"Better setup decisions from correlating EGT with ECU channels\",\"Resilient operation with automatic fallback to onboard logging\",\"Compact hardware and clean integration with existing vehicle looms and radio data transmitters\"]",[363,1567,1568,1574,1580,1586],{},[64,1569,1570],{"v-slot:quote":66},[37,1571,1572],{},[370,1573],{"value":372},[64,1575,1576],{"v-slot:author":66},[37,1577,1578],{},[370,1579],{"value":379},[64,1581,1582],{"v-slot:title":66},[37,1583,1584],{},[370,1585],{"value":386},[64,1587,1588],{"v-slot:company":66},[37,1589,1590],{},[370,1591],{"value":393},[187,1593],{"color":99},[191,1595],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1597},[],"A high speed motorsport data logging system that delivered real time exhaust temperature insight, helping engineers improve performance and protect engines.","images\u002Fcase_studies\u002Fpi-research-cambridge\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fpi-research-cambridge",{"author":1603,"title":1604,"company":1605,"quote":1606,"image":1599},"Derek Taylor","Head of Design","Pi Research","RD Research did an outstanding job on what was a technically demanding project that was delivered on time and with a high degree of expertise. The data logger worked perfectly from day one and has been a great success.",[1608],"Motorsport",{"title":1491,"description":1598},[415],{"loc":1601},"case-studies\u002Fpi-research-cambridge",[1614,1615,1616,1617,1618,1619,1620,1621],"Racing","Formula 1","IndyCar","Automotive","Engineering","Performance","Telemetry","Car Tech","jIDtRwH7KTEXkhOnqPkVgOpnALGO5lPMua8DNS1C4p4",{"id":1624,"title":1625,"body":1626,"description":1760,"extension":197,"image":1761,"meta":1762,"navigation":200,"path":1763,"review":1764,"robots":10,"schemaOrg":10,"sectors":1768,"seo":1770,"services":1771,"sitemap":1772,"stem":1773,"tags":1774,"__hash__":1781},"case_studies\u002Fcase-studies\u002Fprobe-manufacturing-and-fabrication-ltd.md","Probe Manufacturing & Fabrication Ltd",{"type":29,"value":1627,"toc":1758},[1628,1646,1700,1728,1754,1756],[229,1629,1632,1637,1640,1643],{":image":1630,"title":1631},"{\"src\":\"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fhero.webp\"}","Probe Oil Case Study",[37,1633,1634],{},[236,1635,1636],{},"Probe Manufacturing & Fabrication Ltd – Next-generation CRM and ERP. Users: Managers, Sales, Admin Staff, Accounts, Machine Operators.",[37,1638,1639],{},"Probe Manufacturing & Fabrication (formally Probe Oil Tools) builds precision components for offshore oil and gas, where traceability, certificates and delivery dates all matter. More than 15 years ago we inherited a legacy database that struggled with day to day operations.",[37,1641,1642],{},"Certificate packs were assembled by hand and could take hours because test data lived in multiple places. Scheduling was largely manual, machine status was unclear and managers lacked a reliable live view of WIP.",[37,1644,1645],{},"The replacement system we developed was a great success and in 2024 were given the go ahead to build on this success and develop the third generation. The goal was an updated CRM and ERP that integrated with a mobile tablet app used by the shop floor machine operators. This would improve planning, shop-floor workload, quality and dispatch, with clear dashboards and even faster flexible reporting.",[249,1647,1648,1690],{},[64,1649,1650,1653,1656,1659,1661],{"v-slot:column-1":66},[37,1651,1652],{},"For the latest version of Probe’s CRM and ERP we referred back to our original specification and looked at what needed to be updated and enhanced. From this we produced an updated specification for screens, roles, data, workflows and reports, plus the migration plan.",[37,1654,1655],{},"We also prototyped how the new machine operators tablet app would work. We met with several of the machine operators to better understand their needs. We found way that planners could see capacity and constraints at a glance. Rapid screen prototypes were built and tested.",[37,1657,1658],{},"We moved CRM and order intake first, then planning and shop floor capture, followed by quality and certificate generation. Live machine status boards and a mobile app for operators were tested on rugged tablets, with training and shadow runs before going live. Power BI dashboards and alerting were added once clean data was flowing.",[37,1660,273],{},[275,1662,1663,1666,1669,1672,1675,1678,1681,1684,1687],{},[278,1664,1665],{},"Modern CRM and ERP for customers, quotes, orders, routings and work orders",[278,1667,1668],{},"Machine operators use an app to start, pause and end operations, log faults and add notes",[278,1670,1671],{},"Live machine and job tracking with status boards, downtime reasons and escalation",[278,1673,1674],{},"Finite scheduling with constraint views, change impact and what-if scenarios",[278,1676,1677],{},"Certificate packs auto-generated from live test data, material heats and calibration records",[278,1679,1680],{},"Non-conformance, NCR and CAPA workflows with approvals and full audit trail",[278,1682,1683],{},"Inventory and batch traceability from goods-in to dispatch, with serial and heat numbers",[278,1685,1686],{},"Power BI reporting for OEE, WIP, OTIF, scrap and rework, plus customer and part numbers",[278,1688,1689],{},"Roadmap for QR code job tracking, maintenance logs and natural language queries",[64,1691,1692],{"v-slot:column-2":66},[37,1693,1694,1697],{},[317,1695],{"alt":66,"src":1696},"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fexample_1.webp",[317,1698],{"alt":66,"src":1699},"\u002Fimages\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fexample_2.webp",[348,1701,1702,1707,1712],{},[64,1703,1704],{"v-slot:top":66},[37,1705,1706],{},"At time of writing the platform has just gone live and delivering great results, with further enhancements in development. Manual certificate assembly has been replaced by one-click packs, planners have a clear picture of capacity and constraints and operators record progress and issues on the move. Management reporting is faster and more consistent and the system scales with new work.",[64,1708,1709],{"v-slot:column-list":66},[358,1710],{":list":1711,"icon":361},"[\"Significant time saved on certificate production and document packs\",\"Better schedule adherence through finite planning and live status boards\",\"Lower downtime via structured fault logging and escalation\",\"Full end to end traceability for audits and customer requirements\",\"Cleaner data for OEE, WIP and OTIF, surfaced in Power BI\",\"Faster onboarding for operators with simple mobile screens\",\"A stable foundation for QR scanning, deeper maintenance and AI-assisted queries\"]",[64,1713,1714,1719,1722,1725],{"v-slot:bottom":66},[37,1715,1716],{},[236,1717,1718],{},"Ongoing Development",[37,1720,1721],{},"The next phase involves further enhancements to the mobile app allowing for QR code-based job tracking and live machine assignment. The tablets will also be expanded to support deeper integration with maintenance logs and inventory control, ensuring greater efficiency on the factory floor.",[37,1723,1724],{},"Additionally, we are working on AI-driven solutions that will allow Probe managers to query the system using natural language. This feature will enable managers and operators to simply ask questions like “What’s the status of Job P12345?” or “Which machines are under maintenance today?” making data retrieval faster and more intuitive.",[37,1726,1727],{},"This ongoing partnership with Probe Manufacturing highlights RD Research’s commitment to continuous innovation, ensuring that their manufacturing processes remain at the cutting edge of digital transformation.",[363,1729,1730,1736,1742,1748],{},[64,1731,1732],{"v-slot:quote":66},[37,1733,1734],{},[370,1735],{"value":372},[64,1737,1738],{"v-slot:author":66},[37,1739,1740],{},[370,1741],{"value":379},[64,1743,1744],{"v-slot:title":66},[37,1745,1746],{},[370,1747],{"value":386},[64,1749,1750],{"v-slot:company":66},[37,1751,1752],{},[370,1753],{"value":393},[187,1755],{"color":99},[191,1757],{"color":189},{"title":66,"searchDepth":194,"depth":194,"links":1759},[],"A bespoke manufacturing ERP and CRM that automated certification, improved scheduling and delivered real time visibility from shop floor to management.","images\u002Fcase_studies\u002Fprobe-manufacturing-and-fabrication-ltd\u002Fthumbnail.webp",{},"\u002Fcase-studies\u002Fprobe-manufacturing-and-fabrication-ltd",{"author":1765,"title":1766,"company":1625,"quote":1767,"image":1761},"Dave Good","Quality Manager","“RD Research provided us with a fully detailed specification prior to commencing what was a technically demanding project. They were also able to suggest improvements to our original plan. These were incorporated during the development process and we now have a fully functioning system which has improved our work flow and the satisfaction of our clients",[1769],"Manufacturing",{"title":1625,"description":1760},[415,414,1033],{"loc":1763},"case-studies\u002Fprobe-manufacturing-and-fabrication-ltd",[1775,1776,1777,1778,1618,1779,1780,891],"Production","Factory","Assembly","Industrial","Machinery","Fabrication","WpCve522DXccOXz-n9rdchL3Qo687clIX0dHLWnwywc",[1783,1784,1785,1786,1787],{"title":22,"shortTitle":10,"path":24},{"title":5,"shortTitle":5,"path":7},{"title":9,"shortTitle":10,"path":12},{"title":18,"shortTitle":10,"path":20},{"title":14,"shortTitle":10,"path":16},1784217641706]